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Get up to 4% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	Fast payout Fast payout after paying balance
	mark_mackey \| 22 Nov 2023 Report Abuse
	Was Great but going down hill Getting Cash back from this retailer used to be easy, straightforward and enjoyable. But in recent year or three and especially lately, the effort to get your cash back from legitimate claims, is getting harder and harder. Top cash back tells me that it is all the retailers fault so I must believe them but, the obstacles put in the way of paying out these claims, do not always seem to be down to just the retailers. Some claims I make, never show up on the TCB site, until I write in and ask why. Other claims that are legit, Get turned down or declined - at first and then I have to push the legitamacy of the claim to get it paid out, once nearly 3 years after the initial claim
	John No1 \| 20 Nov 2023 Report Abuse
	Tracked correctly and paid quickly Bought a holiday, cashback was a smallish amount but worth the 5 minutes. Simple process.
	Cragglle \| 16 Nov 2023 Report Abuse
	Dont bother, shouldnt be on the system I see why they dont payout until you have flown, however for them not to payout for 3 months after and only after you have made 2 complaints is a disgrace. TUI should not be on this system if they choose not to payout - simple.
	mandys106 \| 16 Nov 2023 Report Abuse
	4 Months still waiting I got a good discount but it didn;t track and almost 5 months later still waiting.
	GunSmokeJP \| 16 Nov 2023 Report Abuse
	Waited for 7 months my claim still in pending with TUI Great holiday but my cashback track was unsuccessful, so I have to submit a manual claim. It's been SEVEN months, and it still shows waiting for the retailer! Absolutely NONSENSE!!!
	bohunt \| 15 Nov 2023 Report Abuse
	TUI is terrible at paying & when it does it’s not the amount as advertised TUI is terrible at paying & when it does it’s not the amount as advertised. The only way I received some of the cash was because I reported the issue to Top Cashback who was very quick to obtain some of the cash as advertised. My overall impression of TUI and the advertised cash back is awful.
	Henry283 \| 13 Nov 2023 Report Abuse
	No Cash back received Purchased a holiday back in feb 2023 and used top cash back and then did not show via my earning page. Logged this with top cash back and it stated I visited the page when I went through missing cash back steps. It stated that I had to wait till my holiday was complete to receive the earning. No money still received via earnings (same with my daughter but she used her account) and top cash back stated we didn’t use topcash back to book the holiday and tui would not pay out. Which is a lied. What a coincidence this also happened to my daughter using her top cash back account. Very disappointing
	Nickijoy68 \| 12 Nov 2023 Report Abuse
	Slow Booked a holiday with TUI had to wait over a year to get the cash back! ??
	Twiceknightley \| 12 Nov 2023 Report Abuse
	Very disappointed I booked a holiday in Feb 23 which completed in May 23 and it is now November and I have still yet to receive the cash back. TopCashback have chased it for me but no joy yet. Very disappointing.
	1904 \| 10 Nov 2023 Report Abuse
	Cash back refused It was put on ice the day I booked the holiday. After my holiday , it was declined as TUI said I didn’t purchase via Topcashback. A year later how can I prove that it was? Surely as it was put on ice until after my holiday, isn’t that proof I booked it via Topcashback?
	Perky_ \| 01 Nov 2023 Report Abuse
	Still no cash back I foolishly assumed the cashback would be pretty much immediate- why shouldn't it be? However over 2 months later and it's still 'pending'. Seems from these reviews that it may never be paid. Why can't they pay quickly?
	Mark10frost \| 11 Oct 2023 Report Abuse
	Very disappointing Cash back declined
	Freyas_Mum \| 01 Oct 2023 Report Abuse
	slow and low TUI - Always slow and lower than % given on Topcashback linking page. Really unhappy - don't bother with them in future via the link
	nickshawr717 \| 30 Sep 2023 Report Abuse
	Don’t waste your time! Could have booked it using discount codes but thought better getting the cash back because slightly higher value compared to discount. What a waste of time, waited and in the end it was declined - apparently cashback not tracked. Unable to appeal because retailer site doesn’t register the checkout via top cashback…. Don’t bother honestly….
	Rojaker \| 28 Sep 2023 Report Abuse
	No Cashback Had the same experience as many others, booked and paid for holiday, used Topcashback, no cashback paid, raised an issue with Topcashback, they chased the issue and TUI claimed that they had no evidence of my using Topcashback.
	Terrycq \| 24 Sep 2023 Report Abuse
	Poor Cashback tracking and payment Booked back in June and months later still nothing, Have chased numerous times. In my experience I've not had another company consistently not pay or take ages to resolve cashback queries!
	Jp1989 \| 22 Sep 2023 Report Abuse
	Extra discount When booking my holiday just clicked on TopCashback to see who was offering further discounts. Every penny helps to pay for our holiday. Holidays really help us to look forward to the summer. Easy to locate the offers and get through to websites to look at holidays to book. Will use both Tui and TopCashback again
	barnet10 \| 21 Sep 2023 Report Abuse
	Never seem to get my cashback paid Went away in June to turkey, booked through cashback, made a request to cashback that I haven’t received it. Apparently resolved. Will try again if I book through cashback, but am not hopeful
	Dawson26 \| 17 Sep 2023 Report Abuse
	Never seem to get my cashback paid Went away in June to turkey, booked through cashback, made a request to cashback that I haven’t received it. Apparently resolved. Will try again if I book through cashback, but am not hopeful
	Dawson26 \| 17 Sep 2023 Report Abuse
	Cashback refused Cashback refused on 4% offer when all other holidays booked with TUI through TCB went well but these had cashback of less than £50.
	Brian_P \| 28 Aug 2023 Report Abuse
	pulling a fast one Either Tui or TCB are pulling a fast one,saying my cashback was declined as TCB were not the last referral. utter rubbish cleared all history and cookies before i made the purchase and went right from TCB to the TUI site. someone is having a laugh.
	Mannin \| 23 Aug 2023 Report Abuse
	No Stars but have to give 1...still waiting for TUI ..but thanks to TCB. Nearly a year and no cashback forthcoming from TUI. Have bought 2 cruises, Oct 2022 and January 2023. Bad form and poor customer service from TUI....and I`m a shareholder!
	silva70 \| 18 Aug 2023 Report Abuse
	A waste of time... I submitted a claim back in Sept 2021 for a flight that I booked with TUI. Fast forward nearly 2 years to August 2023 and Tui have still not paid out. Top Cashback have followed my claim throughout and challenged TUI's reasons for not honouring my claim but eventually they have advised me that it is very unlikely that TUI will ever pay what they owe. If you submit a claim with TUI be prepared for a long wait and the strong possibility of a negative outcome.
	TIGHTWAD \| 07 Aug 2023 Report Abuse
	Rubbish & dishonest - avoid! We only booked our holiday with the TUI due to the TopCashback offer (rather than via Jet2) All processes were followed but TUI declined to pay cash back, saying they could not prove the referral from TopCashback. As cash back is not paid until after you return from your holiday, we are left feeling that we were lured in and then let down after the fact.
	pmcpherson \| 06 Aug 2023 Report Abuse

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