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TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	not advertise % paid payment in specified time but alot less than advertised on the website. they only payed 1% on a package holoday
	glover23 \| 25 Jul 2023 Report Abuse
	tui fast pay back Using Top Cashback i had a generous pay back on my holiday booked with TUI it was payed with out fuss and on time thank you .
	frankie_boy \| 25 Jun 2023 Report Abuse
	Any excuse not to pay Booked a holiday and cash back was declined with a weak unchallengeable excuse. Not happy to be told 14 weeks after they have had the booking and the money .
	Annie2701 \| 20 Jun 2023 Report Abuse
	Took over six months to pay - unacceptable I booked a holiday with TUI last October (2022) with travel dates for the first week of December 2022. Firstly the booking never showed on my TopCashback account but luckily I had taken note of the booking date and queried it on the system which had registered my visit but then I had to submit a support ticket to initiate any action being taken on trying to secure the cash back. Nothing happened for some time but after further promptings - nudges - from me the cash back eventually showed as pending. But without further nudges from me I doubt it would ever have reached payable, which it finally did earlier this week - some SIX months after I made the trip. Totally unacceptable for a company like TUI to behave in such a manner. Not helped by totally inept customer service from TopCashback, and not for the first time.
	Kevin Mowbray \| 17 Jun 2023 Report Abuse
	Extra holiday discount Always looking for extra discount on a holiday, booking through top cashback gets the exact same price as going directly to Tui web site. Takes a couple of months after your return from holiday but is always cash to look forward to and Tui payout every time. Thankyou Tui and Topcashback.
	Lhindhaugh \| 02 Jun 2023 Report Abuse
	Disappointing experience Booked with Tui via Topcashback. Despite following all the right steps the cashback did not track. I had to place a claim, which took 3 months to be responded to after the return date of the holiday and was rejected.
	Topcashback_user \| 24 May 2023 Report Abuse
	Declined Was just thinking about booking this years holiday and this reminded me to avoid Tui. Didn't pay out because 'wasn't the last merchant', I entirely disagree....pretty careful when it's such a large purchase amount. Will vote with my wallet from now on and avoid using this non-paying merchant for future holidays.
	grantos457 \| 15 May 2023 Report Abuse
	Lovely holiday Lovely holiday and cash back
	alwaysabargainhunter \| 14 May 2023 Report Abuse
	Don't depend on this...they don't pay out I clearly used the link, as it showed up on the browser title bar. I bought the holiday in one sitting. No codes, no cookies etc. Didn't track, and declined the claim. Since the cashback amounts of large holidays are so high, it is clear they don't want to pay out. Don't bother expecting this payment from TUI and don't let it influence your holiday choice.
	leicsmark \| 12 May 2023 Report Abuse
	The phrase I'll be waiting until christmas springs to mind. It took over a year to receive the cashback, but worth it in the end.
	Georgey1991 \| 10 May 2023 Report Abuse
	slow, slow ,slow took months longer because they rejected then couldn't say why then weeks later accepted
	nickshawr717 \| 07 May 2023 Report Abuse
	Brilliant service as always! Thank you for being part of this scheme! Followed the usual procedure and had no issues - brilliant!
	John Wills \| 02 May 2023 Report Abuse
	Brilliant service as always! Thank you for being part of this scheme! Followed the usual procedure and had no issues - brilliant!
	John Wills \| 02 May 2023 Report Abuse
	Avoid - Doesn't seem to want to track I wonder why Avoid, terrible. Big holiday and surprise cashback refused... chased and over 2 yrs. Wouldn't expect your cashback and TCB need to check the percentage payout on this merchant as I bet they are lower than most.
	idpike \| 26 Apr 2023 Report Abuse
	Never again! Never again! The nightmare of getting cashback!
	Gregorsky \| 13 Apr 2023 Report Abuse
	Rejected payout again This time TUI claim that TCB wasn't the last referrer, even though we used a new browser and went directly through in 15 minutes from the click. Not a surprise from such a dishonest company.
	joshwillcock \| 29 Mar 2023 Report Abuse
	Long time coming Took far to long to reach my account
	MistD \| 27 Mar 2023 Report Abuse
	Always pay Always purchase holidays via top cashback and Tui have great cashback offers, payable a few weeks after your holiday. Excellent.
	Lhindhaugh \| 26 Mar 2023 Report Abuse
	Never pay cashback Have booked loads of holidays with TUI through topcashback. They always make an excuse that topcashback wasn,t the last click and always decline.
	gez56 \| 21 Mar 2023 Report Abuse
	Cashback declined Cashback did not track and claim was eventually declined due to "network has not identified ourselves as the last referral to the merchant’s site and this transaction".
	mikewellard \| 21 Mar 2023 Report Abuse
	Disappointed Never received amount owing for around£100.Looking at reviews it's obvious they pay out to some,but on this occasion,I'm thoroughly disappointed with both merchant and TCB's excuse,which took nearly a yr to come to a conclusion.Im due another holiday in July, so expect excuses again around June 2024 for claim associated to that one.
	didger72 \| 21 Mar 2023 Report Abuse
	Missing cashback Having booked with tui for over 30 years very disappointed booked in November for December cruise through top cashback no sign of cashback set up missing claim it’s now been 4 months and still not sorted
	Shazzarooroo \| 16 Mar 2023 Report Abuse
	Avoid as still waiting nearly two years Still waiting nearly two years for cashback... Didn't track and no update since raising a support ticket. Avoid using topcashback with this merchant.
	idpike \| 15 Mar 2023 Report Abuse
	Tracks quickly Transactions with Tui usually track within the hour and are payable roughly about 10/12 weeks after return of holiday. I have on occasions had to put in a support ticket but usually rectified quickly.
	coolchris \| 03 Mar 2023 Report Abuse
	thanks many thanks for the cashback
	M_Fernandez \| 21 Feb 2023 Report Abuse

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Reviews

TUI Reviews
	not advertise % paid payment in specified time but alot less than advertised on the website. they only payed 1% on a package holoday
	glover23 \| 25 Jul 2023 Report Abuse
	tui fast pay back Using Top Cashback i had a generous pay back on my holiday booked with TUI it was payed with out fuss and on time thank you .
	frankie_boy \| 25 Jun 2023 Report Abuse
	Any excuse not to pay Booked a holiday and cash back was declined with a weak unchallengeable excuse. Not happy to be told 14 weeks after they have had the booking and the money .
	Annie2701 \| 20 Jun 2023 Report Abuse
	Took over six months to pay - unacceptable I booked a holiday with TUI last October (2022) with travel dates for the first week of December 2022. Firstly the booking never showed on my TopCashback account but luckily I had taken note of the booking date and queried it on the system which had registered my visit but then I had to submit a support ticket to initiate any action being taken on trying to secure the cash back. Nothing happened for some time but after further promptings - nudges - from me the cash back eventually showed as pending. But without further nudges from me I doubt it would ever have reached payable, which it finally did earlier this week - some SIX months after I made the trip. Totally unacceptable for a company like TUI to behave in such a manner. Not helped by totally inept customer service from TopCashback, and not for the first time.
	Kevin Mowbray \| 17 Jun 2023 Report Abuse
	Extra holiday discount Always looking for extra discount on a holiday, booking through top cashback gets the exact same price as going directly to Tui web site. Takes a couple of months after your return from holiday but is always cash to look forward to and Tui payout every time. Thankyou Tui and Topcashback.
	Lhindhaugh \| 02 Jun 2023 Report Abuse
	Disappointing experience Booked with Tui via Topcashback. Despite following all the right steps the cashback did not track. I had to place a claim, which took 3 months to be responded to after the return date of the holiday and was rejected.
	Topcashback_user \| 24 May 2023 Report Abuse
	Declined Was just thinking about booking this years holiday and this reminded me to avoid Tui. Didn't pay out because 'wasn't the last merchant', I entirely disagree....pretty careful when it's such a large purchase amount. Will vote with my wallet from now on and avoid using this non-paying merchant for future holidays.
	grantos457 \| 15 May 2023 Report Abuse
	Lovely holiday Lovely holiday and cash back
	alwaysabargainhunter \| 14 May 2023 Report Abuse
	Don't depend on this...they don't pay out I clearly used the link, as it showed up on the browser title bar. I bought the holiday in one sitting. No codes, no cookies etc. Didn't track, and declined the claim. Since the cashback amounts of large holidays are so high, it is clear they don't want to pay out. Don't bother expecting this payment from TUI and don't let it influence your holiday choice.
	leicsmark \| 12 May 2023 Report Abuse
	The phrase I'll be waiting until christmas springs to mind. It took over a year to receive the cashback, but worth it in the end.
	Georgey1991 \| 10 May 2023 Report Abuse
	slow, slow ,slow took months longer because they rejected then couldn't say why then weeks later accepted
	nickshawr717 \| 07 May 2023 Report Abuse
	Brilliant service as always! Thank you for being part of this scheme! Followed the usual procedure and had no issues - brilliant!
	John Wills \| 02 May 2023 Report Abuse
	Brilliant service as always! Thank you for being part of this scheme! Followed the usual procedure and had no issues - brilliant!
	John Wills \| 02 May 2023 Report Abuse
	Avoid - Doesn't seem to want to track I wonder why Avoid, terrible. Big holiday and surprise cashback refused... chased and over 2 yrs. Wouldn't expect your cashback and TCB need to check the percentage payout on this merchant as I bet they are lower than most.
	idpike \| 26 Apr 2023 Report Abuse
	Never again! Never again! The nightmare of getting cashback!
	Gregorsky \| 13 Apr 2023 Report Abuse
	Rejected payout again This time TUI claim that TCB wasn't the last referrer, even though we used a new browser and went directly through in 15 minutes from the click. Not a surprise from such a dishonest company.
	joshwillcock \| 29 Mar 2023 Report Abuse
	Long time coming Took far to long to reach my account
	MistD \| 27 Mar 2023 Report Abuse
	Always pay Always purchase holidays via top cashback and Tui have great cashback offers, payable a few weeks after your holiday. Excellent.
	Lhindhaugh \| 26 Mar 2023 Report Abuse
	Never pay cashback Have booked loads of holidays with TUI through topcashback. They always make an excuse that topcashback wasn,t the last click and always decline.
	gez56 \| 21 Mar 2023 Report Abuse
	Cashback declined Cashback did not track and claim was eventually declined due to "network has not identified ourselves as the last referral to the merchant’s site and this transaction".
	mikewellard \| 21 Mar 2023 Report Abuse
	Disappointed Never received amount owing for around£100.Looking at reviews it's obvious they pay out to some,but on this occasion,I'm thoroughly disappointed with both merchant and TCB's excuse,which took nearly a yr to come to a conclusion.Im due another holiday in July, so expect excuses again around June 2024 for claim associated to that one.
	didger72 \| 21 Mar 2023 Report Abuse
	Missing cashback Having booked with tui for over 30 years very disappointed booked in November for December cruise through top cashback no sign of cashback set up missing claim it’s now been 4 months and still not sorted
	Shazzarooroo \| 16 Mar 2023 Report Abuse
	Avoid as still waiting nearly two years Still waiting nearly two years for cashback... Didn't track and no update since raising a support ticket. Avoid using topcashback with this merchant.
	idpike \| 15 Mar 2023 Report Abuse
	Tracks quickly Transactions with Tui usually track within the hour and are payable roughly about 10/12 weeks after return of holiday. I have on occasions had to put in a support ticket but usually rectified quickly.
	coolchris \| 03 Mar 2023 Report Abuse
	thanks many thanks for the cashback
	M_Fernandez \| 21 Feb 2023 Report Abuse