Skip to main content
ENTER
Get up to 4% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 4% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
friend icon
Tui had a 4% cash back on certain holidays which I booked but only paid 1%
I raised the matter as a missing cash back claim and after some months I am please that the TopCashBack team have followed it up and secured the correct amount of cashback. Thanks TopCashBack team.
  KeithATindall | 21 Oct 2024 Report Abuse
friend icon
Very very slow
Been waiting 9 months for cashback to become payable but still only at the confirmed stage. Doesn't move to confirmed until after your holiday date either causing more delays.
  Pete_Lumsden | 18 Oct 2024 Report Abuse
friend icon
Sometimes they pay out
Used TCB for all my Tui holidays. It is a casino as to whether they track and payout. Last holiday I put in a claim and after a year they declined it. Very poor TUi!!!
  cashbacktoall | 16 Oct 2024 Report Abuse
friend icon
Love it !! Definitely will do it again
Use to book my holiday and then get cashback, ready to use for my CHris
  Bowbugas | 15 Oct 2024 Report Abuse
friend icon
Declined
Used TCB for years and cashback declined due to reports they have received from TUI that apparently it didn't track
  ClaireC1988 | 09 Oct 2024 Report Abuse
friend icon
Happy customer
Cashback tracked successfully and paid 8 weeks after holiday taken. If I'm booking a holiday with TUI I will always use Topcashback.
  Shereeb64 | 03 Oct 2024 Report Abuse
friend icon
Disappointed
Cash back was declined as informed that we haven’t been seen as the reason this order was placed, I even have the screenshot of the order placed through TopCashback
  Victoriafeaver | 30 Sep 2024 Report Abuse
friend icon
Well worth it
Nice to save on a holiday.
  Reed in Partnership | 29 Sep 2024 Report Abuse
friend icon
Well worth it
Nice to save on a holiday.
  Reed in Partnership | 28 Sep 2024 Report Abuse
friend icon
Received on time
Received cashback even though abysmal on time without raising customer service ticket
  indranil2u | 26 Sep 2024 Report Abuse
friend icon
Never pay
TUI never pay, claiming each time that Top Cashback were not see as the last referrer. No evidence is ever supplied and I know damn well TCB was. I will continue to make purchased through TCB in the future hopes that TUI will honor it, but rather hope that TCB drop TUI altogether ...
  Neil_Young | 19 Sep 2024 Report Abuse
friend icon
Very Slow
I am still waiting for cashback after making a purchase in January. It said payable in 12 weeks, but i'm still waiting. Even the whole holiday has been paid in full now.
  amandab3877 | 16 Sep 2024 Report Abuse
friend icon
TUI Paid Out
TUI successfully paid out this time on a purchase I made in January. Thanks Topcashback and TUI.
  carobinson3 | 15 Sep 2024 Report Abuse
friend icon
cash back received
Easy accessed TUI via topcashback and cashback recieved quickly
  Beccope1972 | 13 Sep 2024 Report Abuse
friend icon
Cashback wont payout *AVOID*
Went direct through TUI to get the cashback instead of using holidayhypermarket (Would of saved £45 going through them). Now "informed that we haven’t been seen as the reason this order was placed", how convenient right :)?.
  Cbanks96 | 12 Sep 2024 Report Abuse
friend icon
Positive Experience
I’ve booked with Tui for years (but this is the first time getting cashback as I got TopCashback just after we’d already booked last year). The transaction tracked straight away, it was originally declined after tracking but then reinstated quickly after as it was a problem with all transactions on that day- as expected had to wait for the holiday to be completed for the transaction to progress to confirmed. Within 2 weeks of being home from the holiday it has been confirmed and awaiting it to move to payable. I was initially worried after reading the reviews for this retailer (although it wasn’t a big thing as I would of still been booking with Tui) but had a positive experience and would book again.
  Miss_Rules | 12 Sep 2024 Report Abuse
friend icon
Liars who won't pay
Booked a £12k holiday and they weaseled out of paying £120 cashback saying TCB were not the last click despise proof they were. They will just stonewall and not pay. Will never use TUI again out of principle.
  gizzard | 03 Sep 2024 Report Abuse
friend icon
Cashback taking a while
Booked a holiday in April 2024 and still yet to receive cashback. Estimated 13 weeks and has been 20 weeks since purchase.
  Molliehopkins01 | 01 Sep 2024 Report Abuse
friend icon
Awful
Missing cashback claim declined due to TCB not being the last referrer. Hard to believe considering I cleared my cookies before clicking through. Looks like TUI has taken over the referral network just like they've done in the packaged holiday space!! Even more power to screw customers for every penny they can. Never again going with TUI.
  ellmur1 | 30 Aug 2024 Report Abuse
friend icon
Still waiting...
Booked a holiday in January 2023 for July 2024. Paid balance in full in April 2024, went on holiday and now, 6 weeks after holiday am still waiting for cashback. You'd expect payment not too long after settling balance given it'd be too late to cancel/get refund at that point.
  lewiston | 30 Aug 2024 Report Abuse
friend icon
tui cashback still waiting
booked through top cashback in march holiday booked for august . now back from holiday still waiting. very poor tui
  sandraangela | 28 Aug 2024 Report Abuse
friend icon
Only recieved half the expected amount !
Only recieved half the expected amount !
  ppcarroll | 26 Aug 2024 Report Abuse
friend icon
Cashback declined
Tui advertised a 4% cashback on my £2,200 holiday. I used the Top Cashback link but Tui declined to pay after appeal. Very poor. Holiday now completed and they still won't pay..seems like I'm not the only person looking at the reviews.
  one4all10_ | 22 Aug 2024 Report Abuse
friend icon
Still waiting
Still waiting for my cashback. Looks like others have had the same issue as me. I wonder if it's a scam just to get you to book through them and they hope you forget the cashback!
  Curlyaz | 20 Aug 2024 Report Abuse
friend icon
Not easy
Had to argue and prove I had done all the correct things to get cashback
  gareth079 | 19 Aug 2024 Report Abuse
12345...71      View:   2550100