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Viator - A TripAdvisor Company Reviews

Reviews and experiences from TopCashback members who have shopped with Viator - A TripAdvisor Company. Log in to review

Viator - A TripAdvisor Company Reviews
	Scam When you click to open a tour on the Vistor website, it opens a brand new page. Therefore, it comes away from the link used for Cashback, and the cashback is not registered. I reported this bug/glitch to TopCashback, and they said that error was on my part! Scam.
	gidraco \| 15 Dec 2024 Report Abuse
	Pointless! Booked an excursion for my holiday and the cash back never tracked even though there was an advertised offer on. Lodged a claim for them to say "topcashback wasn't the reason for purchase" all the you get from TC is how to make sure purchases track in future ?? waste of time, lost out on £30 ??
	Marniej93 \| 12 Dec 2024 Report Abuse
	Paid quickly on all 5 purchases Paid out well under a month after each purchase. Made five separate purchases, all of which were far and successful. Quite surprised actually given the large number of negative reviews and experiences posted here.
	Aston100 \| 10 Dec 2024 Report Abuse
	great discount Paid quickly after the event had happened,
	janwatson \| 17 Nov 2024 Report Abuse
	Tried 3 times, never paid out Cashback declined with no reason
	Dcr80 \| 01 Nov 2024 Report Abuse
	Poor customer service is what you get from these Had to put a claim in it was declined, don't use these people as they don't advertise their trips correctly and give you the right information. Very poor customer service, I would get more help from a break wall.
	cazzzie987 \| 24 Oct 2024 Report Abuse
	Had to put a claim in Very hit and miss with this company, sometimes it tracks straight away and sometimes not at all. The operator cancelled my trip anyway with less than 24 hours notice so I wasn't at all pleased, tried to make a complaint to Viator but they didn't want to know.
	gerrysim \| 24 Oct 2024 Report Abuse
	Used to track.... not anymore! I used to read the reviews of Viator not tracking and wonder what the hell people were talking about. Now I know. It never tracks anymore. Thankfully, as it's always 100% refundable, I wait a day or two to see if it tracks and if it doesn't, I cancel and book via AVIOS and get points there instead.
	gobbiest1 \| 04 Oct 2024 Report Abuse
	Maybe I got lucky? My cashback wasn't tracked so I wasn't very hopeful that putting a claim would work. However it all came through (after the event had taken place) and was paid out very quickly.
	umersiddiqui \| 07 Sep 2024 Report Abuse
	Do not use! I wish I had read the other reviews first. Does not honour cashback. I could have got better deals on my purchase with different companies, but chose to use Viator because of the cashback deal at the time. Very misleading - I met all the criteria. Though it seems like I'm not the only one who has been caught out by this!
	IcedGem13 \| 25 Aug 2024 Report Abuse
	Became Payable Fast Cashback became confirmed and payable in just over a week after the experience date.
	Londonkel \| 07 Aug 2024 Report Abuse
	Waste of time going through this merchant I have booked several trips recently, the first one tracked immediately but none of the others did. I have had to put in claims but I'm not very hopeful of getting any cash back. I made sure I cleared my history before going through to Viator from TCB so there should not be a problem but let's see if they honour my claim or not ... I don't think they will.
	gerrysim \| 29 Jul 2024 Report Abuse
	Prompt payment My purchases were confirmed promptly and payable within a few days Thoroughly recommend
	toproz \| 29 Jul 2024 Report Abuse
	Seems a common theme.... The appeal against the lack of cashback fell on deaf ears. Strange - cashback seems to track from all other companies I use over the last few years, so why would I do anything different for viator. Payout was going to be £85 .... TCB say they would investigate if they have enough evidence that the company are unreliable, so not sure when that point will be reached.
	jamsam123 \| 27 Jul 2024 Report Abuse
	Excelente Valeu cada centavo
	mpanzetti \| 23 Jul 2024 Report Abuse
	Very quick Bought some experiences and cashback was incidentally updated. Viator is a great company without cash back tbh!
	Annie553 \| 11 Jul 2024 Report Abuse
	Do not use this company Every review since November 2023 is one star with the same comments that cashback has been declined. Topcashback respond to missing claims that they can't challenge Viator's refusals to pay and to clear cookies etc. I am not new to TCB and fed up they advertise companies cashback who clearly don't pay out.
	gwmurley \| 24 Jun 2024 Report Abuse
	Refused cashback - seems to be a common problem!!!!! Cashback didn't track and Viator claimed transaction was not initiated through Topcashback. It definitely was initiated through Topcashback and seems it's just Viator not really wanting to honour the promised cashback (£50 in my case!). BEWARE
	daveren \| 10 Jun 2024 Report Abuse
	Never pays cashback, will not use again As like other users I been a regular topcashback user for years and I know exactly how to ensure things track properly and this transaction was done properly. Viator rejected my claim as many others have posted. Topcashback should not be advertising cashback which cannot be claimed which is in fact fase advertising.
	ajamal27 \| 31 May 2024 Report Abuse
	did not track only used TCB to purchase tour via Viator but claim some else was referer
	vijay1983 \| 07 May 2024 Report Abuse
	Don’t bother with them Purchased a few trips whilst I was in Thailand using this link and none of them worked, claiming they weren’t tracked. Absolute waste of time.
	Ffionankers \| 30 Apr 2024 Report Abuse
	Didn't track Having been a regular topcashback user for years I know exactly how to ensure things track properly and this transaction was done properly. Viator rejected my claim for non payment on the basis that I'd 'used another third party website' to buy my £100 tickets from them, which is simply not true. Would give 0 stars if it were possible.
	Yicky \| 24 Apr 2024 Report Abuse
	Great! Very friendly to deal with and so fast with paying out. Thank you ??
	Hayleyjane112 \| 01 Apr 2024 Report Abuse
	bad clearly the links are not working, I booked all my Vietnam tours with them, non was tracked, after several weeks of back and forth still they said it was not done via Top Cashback. Horrible experience
	DianaG86 \| 07 Mar 2024 Report Abuse
	really happy Honours cash back and pays out quickly and efficiently
	pocah1980 \| 05 Mar 2024 Report Abuse

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