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Toolstation Reviews

Reviews and experiences from TopCashback members who have shopped with Toolstation. Log in to review

Toolstation Reviews
	Great service Great service and get a little cash back too can't be bad
	Big_Bazza \| 15 Feb 2026 Report Abuse
	You can get cashback, but sadly YOU have to chase TCB and usually raise a claim. I use a spreadsheet to log ALL TCB shops and then make sure the cashback gets acknowledged and paid. It's not just Toolstation that's very laid back in confirming cashback
	DuggleBB \| 06 Feb 2026 Report Abuse
	No longer a reliable company. Toolstation used to be pretty reliable at payouts, but no longer it seems. My purchase earlier this month for £96.67 didn't track, when it had an offer of 3.4% cashback for purchases over £80. I've raised a claim, but now seeing all the other recent comments here about Toolstation refusing all claims, I've no confidence it will be accepted. It really seems like TCB is getting worse and worse for non payouts - I've used it for years and know about accepting cookies, not going via other sites etc, but it seems like companies can just refuse their commitments with no comeback.
	gld73 \| 18 Jan 2026 Report Abuse
	Cashback didn't track again!! Spend loads with Toolstation... Cashback was not awarded again, because.... "TopCashback was not seen as the final referrer of the purchase."
	Cashbackdude666 \| 14 Jan 2026 Report Abuse
	Waste of my time, doesn't pay ever, Waste of time, doesn't pay ever. I have bought frequently from this supplier, over £1000+ last year. I dont regularly check the detail in Topcash, but when I checked I found that Toolstation was one of the only retailers that hadnt been paying up. I was to late to raise this for a large percentage of my claims, but then even the ones I did raise were rejected because of some "reason" which involved a generic explanation of something I must have done wrong by TopCash. Nonsense. Waste of my time to use for them, to claim or to try and raise.
	Member1113012988135 \| 07 Jan 2026 Report Abuse
	Toolstation no longer pay They used to be reliable but now always say the transaction was not completed on tcb. There's no point in raising claims as they have no intention to pay out.
	DenoP \| 26 Dec 2025 Report Abuse
	Cash back rejected Good shop and good value products, however don’t expect your cash back to track and when you log this it just gets rejected, so do not use on the basis of cash back
	dsotmrog \| 23 Dec 2025 Report Abuse
	Dishonest Merchant Declined some transcripts when they clearly should have been paid as I even checked the referring cookies on my computer.
	chris0241 \| 23 Dec 2025 Report Abuse
	Won’t ever use Toolstation again When I made my first purchase as a new customer I received cash back, 3 purchases since then as an existing customer I have had to chase and then was rejected. They claim - voucher code being used, some items not being eligible or being returned, the cashback terms not being met or that TopCashback wasn’t seen as the last referrer of your purchase. Now this has happened 3 times I won’t use Toolstation ever again and stick with screwfix or someone else even if they don’t do cash back due to poor service. Rated 2 stars as got cash back first time
	Alec Baines \| 23 Dec 2025 Report Abuse
	Hit and Miss!! 50% of the time it doesn't track!
	nickg198108 \| 09 Dec 2025 Report Abuse
	Frequent claims for missing cashback Cashback does not track. Have to make frequent manual claims! Painful!
	Depeche \| 08 Dec 2025 Report Abuse
	Cashback no longer tracks Cashback from Toolstation always used to be reliable. Nowadays it doesn't seem to track at all! This is disappointing as giving cashback gives Toolstation a distinct price advantage over Screwfix, who no longer offer cashback.
	lynnpotter \| 07 Dec 2025 Report Abuse
	never tracks it correctly Every single time I have to open a case because TopCashback fails to track the purchase. Recently, the money shows up and then disappears again. It’s a good way to earn with this shop, but there’s always a real chance you won’t receive anything in the end.
	stanlis83 \| 03 Dec 2025 Report Abuse
	Toostation are messing people about They allways messing people about left right and centre never track always have to go through customer service real pain in the butt
	rockley2008 \| 30 Nov 2025 Report Abuse
	Rejected It was rejected. I think if merchants don’t wonna pay…. They always says.. "TopCashback was not seen as the final referrer of the purchase."
	Ryzpmnbibys \| 21 Nov 2025 Report Abuse
	Great service Great service and get a little cash back too can't be bad
	Big_Bazza \| 17 Nov 2025 Report Abuse
	A good company but rubbish at cashback. I had to open a ticket to get this actioned. I wont bother again, it is easier to go straight into branch.
	mrjoebloggs \| 10 Nov 2025 Report Abuse
	Doesn't track. Doesn't track had to put in claim, been waiting since 6th August for 10p, hardly worth all the effort, reluctant to use again. Probably won't get anything will post again later after outcome.
	vrossi46 \| 28 Oct 2025 Report Abuse
	doesn't track. don't waste your time no cashback on multiple transactions. False marketing and no reply from customer service
	JonnyHowe91 \| 11 Oct 2025 Report Abuse
	I ENJOY RECEIVING MY CASHBACK FROM TOOLSTATION It enhances my buying experience
	Humber62512520 \| 10 Oct 2025 Report Abuse
	Purchase not tracked! Not tracking my purchase
	Annie2025 \| 08 Oct 2025 Report Abuse
	Great to get a bit back Small amounts add up
	Benghazic \| 30 Sep 2025 Report Abuse
	Toolstation: Didn't track...again! Have used Top Cashback for multiple purchases from Toolstation on 'click and collect' this past week ( 09/25) not one of them has tracked. Disappointing situation which should be investigated. Don't advertise if it isn't going to track.
	SandiiM \| 29 Sep 2025 Report Abuse
	Yet another retailer on TCB that doesn't track I've placed multiple orders from Toolstation via TopcCashback but they never track. This is a growing problem with TopcCashback, I'm considering using alternative platforms.
	tristans \| 25 Sep 2025 Report Abuse
	click and collect is great. BUT friendly staff and ready to collect fast BUT the cash back does not track anymore since screwfix left topcashback. BOO.
	289mustang \| 19 Sep 2025 Report Abuse

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