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Toolstation Reviews

Reviews and experiences from TopCashback members who have shopped with Toolstation. Log in to review

Toolstation Reviews
	ok payout, just very slow. as always, just a very slow payout overall. but ok
	jim867217 \| 28 Nov 2023 Report Abuse
	Don't Trust Toolstation Sometimes transactions track, sometimes they don't, it's about 50:50. Of the half that fail I create claims and about half those are declined/offer the wrong rate. So all in all, I end up loosing cashback from about 1 in 4 purchases, and wasting a lot of time claiming. Screwfix is more reliable and honest.
	chris0241 \| 16 Nov 2023 Report Abuse
	Can be better Up to now I have to go through topcashback customer help to get cash back from toolstation every time i do get in the end but it’s a pain cross checking date amount and order number when it should be registered with topcashback all ready I don’t know if it’s topcashback fault or toolstations wanting to keep the money hoping you will forget
	james4u \| 13 Nov 2023 Report Abuse
	Cashback never tracks No problem with Toolstation itself but pointless them being on topcashback when transactions never track.
	stevea4bsy \| 27 Oct 2023 Report Abuse
	Extremely slow to pay Can never understand why it takes 12 weeks for this company to pay!
	Tazwitch \| 27 Oct 2023 Report Abuse
	Avoid. They Don't Track Cashback. Like many others, I generally always check TCB before making online purchases, and have no issues with tracking or receiving cashback. Given that I seem to be not alone in Toolstation not recognising my purchase, should they still be allowed on TopCashBack?
	TKSIX \| 25 Oct 2023 Report Abuse
	Cashback almost always fails to track I purchase from Toolstation regularly (generally every few days) and go through TopCashBack pretty much every time. It's the end of October now and the last cashback that tracked was in February. I'm too busy to keep records of purchases and to have to keep opening customer service tickets to chase failed cashback, but I don't like to think about how much I've lost. Not the experience a loyal customer wants or expects.
	lyon1976 \| 24 Oct 2023 Report Abuse
	Generally takes months to get the cashback and needs chasing. Generally takes months to get the cashback and needs chasing.
	oldman1 \| 23 Oct 2023 Report Abuse
	Cashback problem I have been using toolstation via TCB successfully for years. From about June 2023 my visits have shown “recorded” as usual, but no cashback has appeared in my account !
	Topcgick01 \| 19 Oct 2023 Report Abuse
	Thank you for an easy pleasant transaction Just pop online & place an order the rest will follow.
	Tom1967 \| 16 Oct 2023 Report Abuse
	Slow Offers good cashback rates but many a time doesn't show up and I have to file for missing cashback. A bit of a pain :(
	clivewd \| 05 Oct 2023 Report Abuse
	no track for many of toolstation order most of the recent order not track at all not border to lodge claim for such small order. even sometime show tracking but takes ages to get paid. i prefer turn to screwfix insted
	boonkuan \| 26 Sep 2023 Report Abuse
	Toolstation Cashback I Use Toolstation regularly for the cashback but since the end of June cashback doesnt show , I have the same problem with Screwfix, seems unfortunate that there is nobody to contact about this. You can submit missing cashback claims but this takes too long for the amounts involved
	Justin Wadey \| 26 Sep 2023 Report Abuse
	Never tracks! Switched to Toolstation as better rates, used to always track automatically. Never does now, time to switch back to Screwfix lower rates but always tracks. When you do have a ticket submitted it still takes 12 weeks for it to process which means approx 4-5 months for payable, ridiculous!
	Paul Irish \| 21 Sep 2023 Report Abuse
	Generous but slow My most regular place to shop because of the cashback
	hwoodman \| 16 Sep 2023 Report Abuse
	Thank you for an easy pleasant transaction Thank you for an easy pleasant transaction
	Tom1967 \| 07 Sep 2023 Report Abuse
	Manual Claims Always used to track without fail and pay in batches within a reasonable time. However, recently i have to raise a manual claim for cash back, these do pay out but take a few months. Wouldn't be worth the hassle for the odd pence however i spend quite a bit with toolstation so it mounts up
	plod1 \| 29 Aug 2023 Report Abuse
	Cashback not always tracked Have bought things from toolstation on a fairly regular basis and always gone through topcashback. Very few tracked and turned up on the dashboard
	Surfinmama \| 24 Aug 2023 Report Abuse
	excellent service excellent service
	Madsavo \| 13 Aug 2023 Report Abuse
	Good payer I make numerous purchases with Toolstation and always go via Top Cashback and never had a problem
	SteveThorp \| 09 Aug 2023 Report Abuse
	Poor payout history Each time I order from Toolstation I have to go to Top Cashback's excellent Customer Services and send a claim. Toolstation are very slow at then paying out. I am always very careful to go to their site through Top Cashback and enable all cookies and so forth, and other sites like e-bay pay out instantly. But Toolstation is poor.
	philgarratt \| 05 Aug 2023 Report Abuse
	satisfied customer No problem whatsoever
	Joyce1944 \| 03 Aug 2023 Report Abuse
	Did not track Always some excuse about not being the last point before sale...
	KRDMKT \| 27 Jul 2023 Report Abuse
	1 in every 2 Purchases Track Only half of my purchases track and I get a message from TCB teaching me how to suck eggs. Everything is done correctly on the same browser/device. It's a bug their end. When it does track it progresses to 'payable' quickly which is a saving grace.
	chris0241 \| 26 Jul 2023 Report Abuse
	Good service but cashback most times failed to track Good company and service but most times my cashback failed to track. Please get this sorted.
	Member588558155615 \| 20 Jul 2023 Report Abuse

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