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Get up to £0.00 of your purchase back
when you shop with Toolstation
Toolstation Reviews
Reviews and experiences from TopCashback members who have shopped with Toolstation.
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Toolstation Reviews
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Cashback almost always fails to track
I purchase from Toolstation regularly (generally every few days) and go through TopCashBack pretty much every time. It's the end of October now and the last cashback that tracked was in February. I'm too busy to keep records of purchases and to have to keep opening customer service tickets to chase failed cashback, but I don't like to think about how much I've lost. Not the experience a loyal customer wants or expects.
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lyon1976 | 24 Oct 2023
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Generally takes months to get the cashback and needs chasing.
Generally takes months to get the cashback and needs chasing.
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oldman1 | 23 Oct 2023
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Cashback problem
I have been using toolstation via TCB successfully for years. From about June 2023 my visits have shown “recorded” as usual, but no cashback has appeared in my account !
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Topcgick01 | 19 Oct 2023
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Thank you for an easy pleasant transaction
Just pop online & place an order the rest will follow.
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Tom1967 | 16 Oct 2023
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Slow
Offers good cashback rates but many a time doesn't show up and I have to file for missing cashback.
A bit of a pain :(
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clivewd | 05 Oct 2023
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no track for many of toolstation order
most of the recent order not track at all not border to lodge claim for such small order.
even sometime show tracking but takes ages to get paid. i prefer turn to screwfix insted
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boonkuan | 26 Sep 2023
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Toolstation Cashback
I Use Toolstation regularly for the cashback but since the end of June cashback doesnt show , I have the same problem with Screwfix, seems unfortunate that there is nobody to contact about this. You can submit missing cashback claims but this takes too long for the amounts involved
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Justin Wadey | 26 Sep 2023
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Never tracks!
Switched to Toolstation as better rates, used to always track automatically. Never does now, time to switch back to Screwfix lower rates but always tracks.
When you do have a ticket submitted it still takes 12 weeks for it to process which means approx 4-5 months for payable, ridiculous!
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Paul Irish | 21 Sep 2023
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Generous but slow
My most regular place to shop because of the cashback
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hwoodman | 16 Sep 2023
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Thank you for an easy pleasant transaction
Thank you for an easy pleasant transaction
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Tom1967 | 07 Sep 2023
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Manual Claims
Always used to track without fail and pay in batches within a reasonable time. However, recently i have to raise a manual claim for cash back, these do pay out but take a few months. Wouldn't be worth the hassle for the odd pence however i spend quite a bit with toolstation so it mounts up
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plod1 | 29 Aug 2023
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Cashback not always tracked
Have bought things from toolstation on a fairly regular basis and always gone through topcashback. Very few tracked and turned up on the dashboard
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Surfinmama | 24 Aug 2023
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excellent service
excellent service
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Madsavo | 13 Aug 2023
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Good payer
I make numerous purchases with Toolstation and always go via Top Cashback and never had a problem
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SteveThorp | 09 Aug 2023
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Poor payout history
Each time I order from Toolstation I have to go to Top Cashback's excellent Customer Services and send a claim. Toolstation are very slow at then paying out. I am always very careful to go to their site through Top Cashback and enable all cookies and so forth, and other sites like e-bay pay out instantly. But Toolstation is poor.
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philgarratt | 05 Aug 2023
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satisfied customer
No problem whatsoever
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Joyce1944 | 03 Aug 2023
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Did not track
Always some excuse about not being the last point before sale...
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KRDMKT | 27 Jul 2023
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1 in every 2 Purchases Track
Only half of my purchases track and I get a message from TCB teaching me how to suck eggs.
Everything is done correctly on the same browser/device. It's a bug their end.
When it does track it progresses to 'payable' quickly which is a saving grace.
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chris0241 | 26 Jul 2023
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Good service but cashback most times failed to track
Good company and service but most times my cashback failed to track. Please get this sorted.
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Member588558155615 | 20 Jul 2023
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AAAAAAAAAA1
AAAAAAAAAAAAAAAAAAAAAAAAA1???????????????
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fordxr3i | 18 Jul 2023
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Did not track!!
What a waste of time buying via TCB. Cashback would only be 0.09. Having to spend time to chase this. Not worth using TCB for future purchases for this merchant.
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ssh_98 | 16 Jun 2023
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Generous but slow
Better rate than other plumbers merchants, but slowest of all I have shopped with.
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hwoodman | 08 Jun 2023
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Excellent Service
Excellent Service
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richychan | 24 May 2023
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Never tracks
Have to chase
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CatsUncle | 28 Mar 2023
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