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More than happy with the sky bundle I received but I still haven't received my cashback after waiting 30 weeks!! I purchased the sky bundle in August 2015 and the cashback has been confirmed for around a month now!! Getting fed up of waiting ??
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Bethbeth2417 | 26 Mar 2016
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Voucher not honoured
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pacor | 24 Mar 2016
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Expected £95 cashback but tracked and paid out at £85. Claim for other £10 still waiting 9 months on.
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Talulabelle | 23 Mar 2016
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Excellent,
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cerilouiseholmes1984 | 22 Mar 2016
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Cashback payable took a few months but a bonus none the less :)
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buckmj23 | 22 Mar 2016
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Fast paying
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jonnycrombie | 21 Mar 2016
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Got Sky broadband+ calls on 26/11/15 at 22.33pm for £348 p.a. £82.82 cashback promised is still not paid.
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mustafahikmet | 21 Mar 2016
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I have been waiting since November for my cashbook of 110.00 and still nothing. Not very happy.
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| 20 Mar 2016
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bit annoyed ive been waiting months was told id get 115 cash when finally gets confirmed im getting 75 bit of a difference
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barnes31 | 20 Mar 2016
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Hey,
I am sorry to hear the cashback has confirmed at a lower than expected amount. This is normally something we can query. Please can you send in a Support Ticket? Our Team will then look into this for you and advise you further.
Best wishes,
TopCashback Support
TopCashback
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Brilliant offer received £50 M&S vouchers which came really quick, free broadband for a year and £99.75 cashback which did take 5 months to clear but well worth the wait
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amyjo88 | 20 Mar 2016
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Very cool So wonderful; I wish all involved
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mohamd12 | 18 Mar 2016
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Well 22 weeks today. Does that mean I should be paid soon as it states 26 weeks? Or am I being too optimistic as that is an 'estimate'!!!?
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adiejol | 17 Mar 2016
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Still waiting for cash back of £110 from June 2015. It’s confirmed.. but that’s it!
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andreanewton | 16 Mar 2016
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Hey,
Unfortunately we haven’t been paid cashback for your transaction yet which is why it hasn’t progressed. I can assure you the cashback network does chase up outstanding payments and gets them to us as soon as possible but this can sometimes take longer than the average merchant payout speed which is what the estimated payable date is.
Best wishes,
TopCashback Support
TopCashback
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it's good value but you have it wait between 5-6 months for it to be payable could be alot quicker
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annlew | 16 Mar 2016
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Just adding like others been having issues since november!
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jayjay10 | 16 Mar 2016
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Really really disapointed with topcashback been a member for years and the service has gone downhill. I went through topcashback in september 2015 and I have nudged, reported issues with not tracking this purchase when t.c had clearly had a record of it. Now paying payments to sky who I'm also disapointed with.
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jayjay10 | 16 Mar 2016
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Hey,
I can see we are waiting to hear back about your claim. Unfortunately this means we haven’t had a reply back from the cashback network in regards to the cashback query. Queries do require a lot of manual thorough investigations but normally we expect to hear back within 12-16 weeks. Unfortunately if more investigations are required this can take longer but we would rather wait for an answer rather than prematurely decline a claim because a member would like the claim to be declined sooner.
Best wishes,
TopCashback Support
TopCashback
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Excellent way to go sky
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Suemummy | 15 Mar 2016
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Signed up to Sky in January and sadly still waiting for cashback. Only had one message to say it's been reviewed and has been passed onto the merchant so I guess it's just a waiting game...
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maisie9 | 14 Mar 2016
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just to add to my review, I appreciate that there has been progression, but find it rather coincidental that an hour after my negative review was left, the missing cashback suddenly went from not even being tracked to confirmed?.....still, the means justify the end I guess
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aj1970 | 10 Mar 2016
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ordered the complete sky tv bundle way back in early November with £110 of cashback due, didn't track, claim lodged, and 17 weeks on there's still no sign of progression apart from one generic message from TCB stating it was still being processed.....a pretty poor show if I'm honest.
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aj1970 | 10 Mar 2016
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Hey,
I can see your claim has been resolved and as soon as the merchant pays us for your cashback the transaction will progress to payable.
Best wishes,
TopCashback Support
TopCashback
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Nearly 7 months and still waiting. Very poor indeed.
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7821membert7821 | 09 Mar 2016
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Hey,
I can see your transaction has only just passed the estimate we included on your account. This merchant does have a validation period and this does need to pass before the merchant will progress your cashback. Once this has passed and the merchant pays for your cashback we will then be able to progress the cashback in your account. The estimates you do have in your account are based on average payout speeds and therefore it can’t be guaranteed that the merchant will pay the cashback at the same time for your transaction.
Best wishes,
TopCashback Support
TopCashback
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6 months and still waiting!!!!! Had e-mails all the time from TCB saying there are new Sky offers, offers still advertised but no site of any payouts! Why bother!!!!!
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churchyd | 08 Mar 2016
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Hey,
Issues with a transaction tracking are not normally down to the merchant. As long as the cashback network can link us to your transaction everything should track as we should expect. If this can’t be easily done your cashback won’t track. When something doesn’t track we do query things where we can via a claim but it can take the merchant and their network 12-16 weeks to reply normally. Sometimes this period can be expanded if further investigations are needed. However, I can assure you we will let you know as soon as your claim is resolved.
Best wishes,
TopCashback Support
TopCashback
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STILL WAITING AFTER 6 MONTHS
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churchyd | 08 Mar 2016
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been waiting for 6 months for this payout!!!
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asyahchhibda | 08 Mar 2016
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Not happy at all, has been frozen on 26 weeks since october 2015
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jmarv | 06 Mar 2016
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