Get up to £25.00 of your purchase back when you shop with Mobile Phones Direct Join TopCashback Free
Get up to £25.00 of your purchase back
when you shop with Mobile Phones Direct

Mobile Phones Direct Reviews

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Take a look at the Mobile Phones Direct reviews below and you will find plenty of positive feedback from people who have shopped with the smartphone deal provider through us. Comments include “no problem with cashback and got a great deal on phone” and “great site — second time I have used and was pleased to find this great cashback offer”.

Whether it is about cashback, handsets, delivery or service, there are plenty of complimentary remarks. In terms of the cashback process, some of the comments left include “great service — cashback received within two months”, “quick cashback with no issues” and “great — roughly eight-week payout time”, while one member explained they “didn’t expect cashback as the deal was already heavily discounted but still got paid, which was a bonus”.

In terms of the products offered and service provided, TopCashback members have left feedback such as “great service, great product, swift delivery”, “phone delivered quickly, good tariff, cashback released — all good” and “excellent service and product”.

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Mobile Phones Direct Reviews
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Cash back did track but later declined, raised a claim but declined due to them saying order was placed from their sale page. It wasn't on sale
  Hanif | 25 Mar 2017 Report Abuse
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DO NOT USE THIS MERCHANT. This is the second time I have used this merchant and on both occasions they used an excuse not to pay the cashback. The first time they said that they had no record of the transaction but I am still using the sim card that they sent me. The second time they said I used the sales team to buy the phone when I did not. If I could afford the time and money I would take this issue further. Poor merchant that does not pay it,s customers the cashback that they are due. I would have given them no stars if I could
  minty5859 | 10 Feb 2017 Report Abuse
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Claimed that i used a voucher code when i didn't so declined my cashback, total con, don't use
  nafan | 08 Jan 2017 Report Abuse
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Cashback refused beware
  JackieB44 | 06 Jan 2017 Report Abuse
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slow payout and often messes up details to avoid cashback payout
  a6_4_eva | 17 Dec 2016 Report Abuse
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took a long time to pay and only paid for one phone .still owed £40 so really its better not to go for cashback as in the end with all the problems to chase the merchants up [you can only list one claim per company .i bought two phones from them] you still dont get paid ,so the phone costs more .
  will2610 | 16 Dec 2016 Report Abuse
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Stay away whom this merchant! They are clearly making excuses for not to pay me my cashback which they promise to their customer. I called their customer service and waited for more than an hour with no luck. Awful merchant, worst ever customer service and worst experience ever with any purchase I have made in my life. Never ever using this merchant again.
  qwertiki46947 | 14 Dec 2016 Report Abuse
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cashback did not track having to submit a claim
  Sandwayne | 19 May 2016 Report Abuse
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Several valid cashback claims declined
  Stueej | 16 May 2016 Report Abuse
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Declined, no idea why. Took out a contract that is still in place now...
  Tomlad | 02 May 2016 Report Abuse
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Used this site twice and both times declined cashback for no reason
  joshlawley | 19 Feb 2016 Report Abuse
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cashback never tracked then opened a claim and was declined as i was told i hadnt gone through topcashback, which i had
  kayte2009 | 02 Feb 2016 Report Abuse
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Cash back did not track. Lodged a claim, but they said topcashback was no the last click through when I purchased. I challenged this, because its not true. They came back & said that they are not suggesting I didnt use topcashback, only that someone else must have attached themselves, like a virus. What utter nonsense! Very disappointed. I use TCB all the time and this is the only instance in lat 12 months of non tracking.
  lolabug | 17 Jan 2016 Report Abuse
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gave a higher rate for signing up to vodaphone but only got half the amount advertised
  craigstopcashback | 16 Nov 2015 Report Abuse
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Misleading cashback amounts - the new contract rate ONLY applies if bought with a handset as I found out to my cost.
  RuMc | 27 Jun 2015 Report Abuse
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I should have been more vigilant. I bought an iphone 6 as a christmas present and factored in the cashback, I didn't check to make sure it had tracked and it hasn't, that was a very expensive mistake!!
  Louise278 | 22 Apr 2015 Report Abuse
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Horrible, do not use!
  crazylizarrrd | 22 Apr 2015 Report Abuse
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been refused for no reason , i wont shop again, as simple as that, even topcashback guys are not helpful so
  samrath | 18 Apr 2015 Report Abuse
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Don't bother , first phone Dec 15 had to query it then they made me an "offer", second phone in Feb 15 did not even track , then tracked at a lesser value , queried then tracked to a higher amount, Mar 15 refused for no reason given, stay clear and use a more reputable company
  valentine2000 | 05 Mar 2015 Report Abuse
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Don't bother , first phone Dec 15 had to query it then they made me an "offer", second phone in Feb 15 did not even track , then tracked at a lesser value , queried then tracked to a higher amount, Mar 15 refused for no reason given, stay clear and use a more reputable company
  valentine2000 | 05 Mar 2015 Report Abuse
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Declined saying 'Another marketing channel was credited with the sale' when it wasn't. No discount code used either grrr!
  csbrown | 27 Feb 2015 Report Abuse
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This is definitely a con Signed up though the correct link and chose a contract that matched the requirements expecting my £70 cash back Claim was declined as they did not believe I came from this site - will never use MobilePhoneDirect again Its a shame that they are using this site to con people into using them I have claimed cashback from a lot of other partners without any problems Shame I cant do minus ratings
  gchitticks | 26 Nov 2014 Report Abuse
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Why u advertise if u can't pay cash back , Simple declined
  samrath | 17 Nov 2014 Report Abuse
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If you link to this company expecting cash back you will wait fever I have not received anything even though it tracked ok. I signed up for a contract through Mobile phones direct website and I'm having a problem receiving money back from their website deal itself I feel like I've been taken for a mug all round!!!
  wigwambam | 12 Nov 2014 Report Abuse
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I completed two purchased on the same day and raised two claims. Both of which have been declined. Seems a bit suspect?
  snoobie | 10 Nov 2014 Report Abuse
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