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Mobile Phones Direct Reviews

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Take a look at the Mobile Phones Direct reviews below and you will find plenty of positive feedback from people who have shopped with the smartphone deal provider through us. Comments include “no problem with cashback and got a great deal on phone” and “great site — second time I have used and was pleased to find this great cashback offer”.

Whether it is about cashback, handsets, delivery or service, there are plenty of complimentary remarks. In terms of the cashback process, some of the comments left include “great service — cashback received within two months”, “quick cashback with no issues” and “great — roughly eight-week payout time”, while one member explained they “didn’t expect cashback as the deal was already heavily discounted but still got paid, which was a bonus”.

In terms of the products offered and service provided, TopCashback members have left feedback such as “great service, great product, swift delivery”, “phone delivered quickly, good tariff, cashback released — all good” and “excellent service and product”.

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Mobile Phones Direct Reviews
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Avoid!! Placed order Nov'09 and only got cashback of 1p instead of the full amount of £30. Over a year later got this message from Topcashback: Hi There, We have recently heard back regarding your missing commission claim. Unfortunately it appears that your claim could not be approved. Sorry that this has taken so long for you, we have been trying hard to get this pushed through for you but it appears that the retailer is steadfast in declining all of our submissions that they receive from us with regards to this transaction. We are very sorry about this; I do hope that any transactions you may go on to make in the future go a lot more smoothly for you. We are very sorry about this, Kind regards, Top CashBack
  Stowie | 28 Mar 2011 Report Abuse
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Bought phone from them March last year, transaction never tracked, merchant contacted by top cashback shortly after, but never actually got the £30 they promised. My advice would be JUST DON'T BOTHER ORDERING FROM MOBILE PHONES DIRECT - There are plenty more fish in the pond with similar deals and much better reputation.
  correijn | 05 Jan 2011 Report Abuse
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Had phone almost a year and still at £0.01! Avoid!
  Tommy2k4 | 08 Nov 2010 Report Abuse
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6 Months later and still at 0.01, sort it out TCB!
  Tommy2k4 | 05 May 2010 Report Abuse
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Also had phone for 3 months and still confirmed at £0.01 (and past the payable date)
  Tommy2k4 | 11 Feb 2010 Report Abuse
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And it appears my previous comment got a 4 star for some reason. Trying again with zero
  rnc | 30 Aug 2013 Report Abuse
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Rubbish. Cashback not tracked or paid. Filed a claim this is what i got back. 'Another marketing channel was credited with the sale' Pathetic. I tried to give a rating but its not letting me.
  lil_birdie | 11 Jun 2013 Report Abuse
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Don't bother - have been chasing my cashback of approx £30 for over 6 months and have now been given a 'flim flam' excuse of Top CashBack not being identified as 'the last referrer to this transaction'. This is complete rubbish (as I searched on Top Cashback before linking off to Mobile Phones Direct) and therefore I can only deduce that Mobile Phones Direct actively avoid fulfilling their obligations wherever possible and there is no recompense via TopCashBack. This deduction appears to be supported by other feedback comments. Top CashBack - the reputation of unethical companies linked to yourselves is unlikely to be good for business.
  Lakey21 | 25 May 2012 Report Abuse
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Almost a year and still tracking at £0.02. Have given up nudging Top Cashback even after complaining to them on Facebook and Twitter. It's the lack of feedback from Top Cashback that I find most frustrating.
  | 29 Sep 2011 Report Abuse
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Very friendly and helpful customer services. Thankyou
  55beer | 23 Oct 2010 Report Abuse
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Had phone 6 months, have submitted claim, chased numorous times but topcashback don't seem to be interested. They've got thier money!!!
  | 12 Oct 2010 Report Abuse
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Dont know who the hell Viking are, the last chap reviewed them... Mobile Phones Direct are dire! Same old story as everybody else... 6 months since I ordered... Tracked at 1p then nothing. AVOID THEM! I have asked Top Cashback to remove them from their listings but they clearly dont care! Wont use either company again!
  | 21 Jul 2010 Report Abuse
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My order did not track so I have been chasing this with TCB. After waiting seven months I got quite angry at TCB blaming the retailer so I contacted Mobile Phones Direct myself. They said the cashback only applies to particular handsets and did not apply to the handset I took with them. I argued this is not what it says on TCB's website, a chap called Phil Mead from MPD argued back to say it is not their fault, it is TCB's and he is effectively washing his hands of this matter in so many words. I have passed his emails to TCB but in the meantime I will definitely not be using this website again and suggest other people avoid Mobile Phones Direct. The cashback is not forthcoming from these guys!!!
  Stuart10 | 07 Jul 2010 Report Abuse
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Well it tracked at 1p as stated for a long long time this then became payable (wow 1p) anyway months down the line 7 months infact i finally recieved the remainder of the £30
  davenicholl | 06 Jul 2010 Report Abuse
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phone was delivered quickly, but don't hold breath for cashback from topcashback, still waiting 5 months or so now. :(
  davidmccunnie | 21 Jun 2010 Report Abuse
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Very poor indeed. I purchased a contract handset from them in mid December and submitted a claim one week later. After continuous nudges to TCB I sent admin a note asking if there is a problem? TCB says they are reliant on Mobile Phones Direct. Mine is not even tracking and I am owed £30 from six months ago. I do not hold any hopes of ever seeing this money.
  Stuart10 | 03 Jun 2010 Report Abuse
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i think the tracking problem is mobilephonesdirect fault as i have had lots of things that track as 1p but then go up to full amount when it becomes payable and never had a problem but these are a terrible company tried to order a phone with them but after weeks and weeks of no communication off them i eventually managed to get threw to them and cancel it and ive read nothing but bad reviews from them it seems if you have a good transaction with these then your very lucky i recomend avoiding mobilephonesdirect at all costs
  mum3 | 03 Jun 2010 Report Abuse
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poor took about three weeks plus to recieve phone and the cashback is still shown as 1p not £30 after a month
  becky19811 | 30 May 2010 Report Abuse
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Don't touch with a barge pole. Whilst they sent the phone out in good time, they have not sent me my headset or the correct memory card after 6 weeks. If you do a search online, you will see their standard policy of sending out the wrong size memory card to customers and making it very awkward to get it replaced. I'm still waiting...
  | 19 May 2010 Report Abuse
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Still pending at £0.01 nearly a month after starting the contract!
  | 13 May 2010 Report Abuse
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very slow tracking and then at incorrect amount so had to do a formal ticket
  IzzyJo | 06 Apr 2010 Report Abuse
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As those happy shoppers above - just seen £29.99 ready to pick up. Thanks to TopCashBack and Mobile Phones Direct...just need the £60 from More Than to turn up now....
  Ian_M | 19 Mar 2010 Report Abuse
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Cashback tracked and paid at 1p - Seems I'll be writing this one off. Also took over two months and two phone calls to send out free car kit. The email replies were OK though.
  Ian_M | 19 Mar 2010 Report Abuse
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UPDATE - My Mobile Phones Direct have now confirmed another £29.99 cashback on my account, on top of the initial £0.01 So looks like I will get my cashback after all! Happy days! Hang in there people.
  daveboy99 | 18 Mar 2010 Report Abuse
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My transaction tracked at 1p and has not been upgraded to the £30 advertised. Seems to be a common problem judging by all the comments, maybe TCB can investigate?
  SBevan | 12 Mar 2010 Report Abuse
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