Get up to 1% of your purchase back when you shop with John Lewis & Partners Join TopCashback Free

Get up to 1% of your purchase back
when you shop with John Lewis & Partners

John Lewis & Partners Reviews

Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners. Log in to review

John Lewis & Partners Reviews
	As expected, cashback was declined Following on from my previous review on 8 June, unsurprisingly they declined my cashback. I really don't know why they are still on here when clearly, reading the reviews, many claims are declined. For a company that allegedly prides customer service, this part of their business is an epic fail. I have another claim with them that has been outstanding since February 2026; I will not hold my breath on this one being honoured either and will certainly never buy from them again.
	PRC2000 \| 26 Jul 2026 Report Abuse
	Terrible support from John Lewis Took 7 months to pay cash back which should have been paid within 10 weeks.
	Nigelr21 \| 23 Jul 2026 Report Abuse
	Delay In Processing Cashback Items I've ordered numerous items from John Lewis including several tranches of travel money as their exchange rate was pretty good and easy to collect from my local Waitrose store. Unfortunately, in my experience, the cashback takes absolutely forever to become payable. I've ordered several times in January & February 2026, where anticipated wait was 12 weeks. Sitting here in mid July (almost 6 months later), confirmed but still not "payable" and will need to go to Cashback Customer Services to try to resolve. They are one of the worst payers, yet pride themselves on good customer service...................
	671001ALC1 \| 22 Jul 2026 Report Abuse
	Be careful Cashback was refused on a large fridge freezer purchase. Just be aware that if there are any offers applied by JL when you’re buying - even if it’s not a code as such - you won’t get a payout. TCB were v helpful though.
	Jeffreycm \| 20 Jul 2026 Report Abuse
	Really slow to receive cashback From purchase to receiving cashback took about 10 months. TCB acknowleged it was taking too long and paid it themselves. Thank you TCB!
	Chris_Penny \| 17 Jul 2026 Report Abuse
	Refused cashback I ordered a few hundred of pounds worth of products via them and first the cashback didnt track so I had to manually apply for it, it took around 11months for them to pay any attention to it and when they did they just declined it, only used them because if the cashback offer, wont use them again
	Jodieanne01 \| 09 Jul 2026 Report Abuse
	Tries to get away without paying!!! Bought a £450.00 bag from them, they've just ignored the request for cash back, which is a pathetic £3.00 had to take it further. I could of ordered from someone else if id of known they were going to be scamming people.
	Emmawright99 \| 06 Jul 2026 Report Abuse
	Not for everyone. How do I block this company please. Thanks a million.
	HawkFun \| 21 Jun 2026 Report Abuse
	Avoid if cashback is the decider Cashback rarely tracks and when it does they usually deny the claim. Terrible experiences every time, fortunately only for pennies.
	webmink \| 18 Jun 2026 Report Abuse
	Cashback not paid The transaction tracked as it should, including the value and order number, yet John Lewis has denied cashback. If cashback is a deciding factor, do not trust John Lewis. It is disappointing that Top Cash Back allow them to remain on the site, as other reviews suggest a similar experience.
	philch1 \| 18 Jun 2026 Report Abuse
	struggle to see it hit half the time. Honestly its like 5 out of 10 times I see a case back. Clearly not worth it to JL not sure why they are on here. Its frustrating.
	nkmarshall \| 13 Jun 2026 Report Abuse
	Peregrine Gilet Cashback paid out after six weeks.
	Capsa \| 09 Jun 2026 Report Abuse
	Such a struggle to get cashback from them Made a purchase in September 2025, which of course did not track!!! Raised a claim with Top Cashback in October 2025. Estimated payable time according to John Lewis is 11 weeks which would be fabulous if this was true........ In January 2026 I was notified that cashback was indeed due and it was the amount I was expecting. Great I thought. However, here we are 5 months later and still no sign of any cashback. Not far off a year now since I spent almost £1,000 with them. Never again.
	PRC2000 \| 08 Jun 2026 Report Abuse
	Cashback never arrives :( I made two purchases, 13th and 14th October 2025. At the time of writing this review its 2nd June 2026 and still no cashback.
	FJB43 \| 02 Jun 2026 Report Abuse
	Very disappointing outcome I received no cash back from this merchant and no explanation why after spending over £400. Even if items were returned to the merchant there were always items purchased and the cash back should still have been for these items. This is not the first time this merchant has refused to honour their cash back terms. I find this quite disconcerting as my wife uses her John Lewis credit card quite a lot.
	JCJL \| 08 May 2026 Report Abuse
	I like John Lewis, but cashback never tracks Unforuntatly cashback never tracks, and it takes month and months after submitting a claim.
	dgbennet \| 05 May 2026 Report Abuse
	I still haven't received my cashback for my order I have spent over 1500 on their web site and through topcashback on my chrome browser, and months now still waiting for any topcashback amount
	kirbyhunguk \| 04 May 2026 Report Abuse
	Quite a slow response Very slow response, but got there eventually
	Spero \| 03 May 2026 Report Abuse
	Has not paid anything HAve not received anything from click-throughs
	motleyme \| 10 Apr 2026 Report Abuse
	Seems I have to contest every purchase Points never appear and seems I have to contest every purchase from them.
	Ocubex \| 10 Apr 2026 Report Abuse
	TCB generated reward vouchers seem to negate any cashback on next purchase I just generated john lewis vouchers using my cashback reward only to find that using a voucher excludes cashback on next purchase. So stupid
	dmfand \| 31 Mar 2026 Report Abuse
	great experience Great service, cashback was paid in full. Happy with a purchase as well.
	Rmnb \| 14 Mar 2026 Report Abuse
	No problems No problems with this company
	Benghazic \| 14 Mar 2026 Report Abuse
	Single Wardrobe The delivery was easy the cashback was swift, in all absoultely satisfued and you know you are getting good quality product.
	Yudders1306 \| 12 Mar 2026 Report Abuse
	quick payer of cash back Cash back appeared promptly and was paid quickly too
	jamesandaimee \| 07 Mar 2026 Report Abuse

1 2 3 4 5...26 View: 25 50 100

Navigation

John Lewis

Reviews