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Get up to 7% of your purchase back
when you shop with John Lewis & Partners
John Lewis & Partners Reviews
Reviews and experiences from TopCashback members who have shopped with John Lewis & Partners.
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John Lewis & Partners Reviews
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Tracked but awarded £0
Tracked fine but awarded £0 many months later. Have now run out of time to raise a ticket. A bad experience from a retailer that praises itself for high standards.
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garethfenn | 11 Dec 2024
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Cashback not paid
As many other people have noted, John Lewis do not seem to honour cashback consistently and don't give any feedback as to why that is. I claimed against their cashback for Apple products (so a big ticket item), followed their instructions, checked T&Cs with TopCashback team, everything tracked fine on here and then, after months of waiting – declined. Don't bother! If I could give 0 stars I would.
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Smiffle | 02 Dec 2024
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Poor
Did not track correctly! £0 rewarded. Poor!
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MissKKinslow | 27 Nov 2024
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Never paid cash back on tech
A waste of time trying to claim cashback from John Lewis, they are not the retailer they once were.
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bigskybirds | 25 Nov 2024
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Disappointing and suspect
Do not expect cash back on higher priced items. They claimed to topcashback that they did not see the claim through them despite it showing up as recorded on topcashback's end by the date and time of day. To note other retailers on the same day and even hour recorded other purchases I made on the same device and acknowledged all other claims I made and came through fine.
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James6 | 13 Nov 2024
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Pet insurance declined
Poor from John Lewis. Been waiting for more than 6 months only to find out that my cash back claim has been declined. One of the main reasons I went with them was the generous cash back offered. Feel ripped off now.
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spudgun25 | 06 Nov 2024
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Pet Insurance
Shame on you John Lewis complete gangsters taking people on happy to get customers to buy products and then 6 months later decline the payment .
Avoid Avoid Avoid will be taking my policy elsewhere when it expires !
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Gallagharl | 04 Nov 2024
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Never get cash back
I never get cashback from them!!!
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LinaGS | 24 Oct 2024
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Don’t Bother
Went for pet insurance with JLP and have had £68 worth of cashback “Pending” for 6 months now. Chased up with Support desk to be told:
“This retailer has expired from our site now, which has caused inevitable delays with cashback processing. I apologise for the inconvenience caused.”
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baxendengreen | 23 Oct 2024
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John Lewis have always tracked and paid out
Great service from John Lewis and topcashback. At the moment, have paid out every time. I always leave a review now when I have a pay out or not with any merchant.
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carobinson3 | 09 Oct 2024
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Worked this time
Cash back received this time, although I have had previous claims denied. Never really got an answer, so happy but consider their cash back a bonus and don’t factor it into your budget / item price.
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Jpull79 | 08 Oct 2024
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Waste of time
Excuses from John Lewis on big ticket item even though I know I did everything correct - funny that.
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afbrosie | 02 Oct 2024
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£0.00 payable on £150 order?!
Tracked, confirmed, but never uplifted from zero so no cashback
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Mishy789 | 11 Sep 2024
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Thank you for the cashback
Thank you! Thank you! Thank you!
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RobertNational | 09 Sep 2024
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Cash back redused
No cash back spurious reason given
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lowegp | 21 Aug 2024
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Refused my cashback with unjustified excuse
Refused my cashback because they said the policy was non commissionable (whatever that means) and/ or I used another voucher. That is complete rubbish.
I did not use any voucher or promotion other than clicking through via TCB.
It was set up as take any dog policy up to a certain level of cover and get the relevant TCB for that level of cover.
Shame on you John Lewis !
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AlanPrice66 | 15 Aug 2024
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Might as well not be part of the website
Everything is declined, after months of waiting. Might as well not be a part of Top Cashback.
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IzhamST | 13 Aug 2024
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Zero payout?
Order tracked. Zero payout? Why John Lewis? Remind me to use a more honest merchant in future.
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wickedlemon2 | 12 Aug 2024
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Excellent Service
Excellent Service
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richychan | 09 Jul 2024
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Takes forever to reach confirmation status - then it's £0 payout
This is not the first TCB deal that's failed to payout despite clicking through to order & pay from one tab immediately. Cleared cache etc ensured both signed into accounts. You win some. You loose some. Done well for free stuff out of TCB over the years - so will keep using. As others have said this was a high value purchase - so perhaps they thought I'd already had a good enough discount compared to other retailers
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madanna69 | 01 Jul 2024
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Not happy
Cashback declined with no explanation. Very poor
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GillianTrenholme | 30 Jun 2024
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Scam
Multiple order showing as £0 cashback and when taken higher it's rejected
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Swahmad | 27 Jun 2024
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Cashback Scammers
Spent £550 on an iPhone as an Xmas present. Just realised John Lewis declined the payment for god knows why. IMO offering cashback and then not paying can only be described as a scam. Won't be buying anything from these cowboys again
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garryt | 21 Jun 2024
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tracked and paid
tracked and paid
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tbiondi | 11 Jun 2024
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