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Get up to 7% of your purchase back
when you shop with FRASERS

FRASERS Reviews

Reviews and experiences from TopCashback members who have shopped with FRASERS. Log in to review

FRASERS Reviews
	I made two purchases with this retailer through top cash back and retailer declined to fund my account. one of the purchases was returned for a different size but the item was purchased. At a total of £135.00
	Casharoony \| 28 Nov 2013 Report Abuse
	Had cashback awarded at beginning but had to receive a refund for part of order so they took back all of the cashback. And do not use gift cards and credit card together cos they will refund to the gift card rather than credit card every time
	lindalulu \| 21 Nov 2013 Report Abuse
	One excellent experience (cashback received in ten days!) at a good rate of cashback for the item purchased. One item purchased on sale (cheapest I found it anywhere) and haven't received cashback, complaint ticket pending. No surprise if no cashback. Can't complain. Pleased all in all.
	mdc08rs \| 20 Nov 2013 Report Abuse
	Cashback declined today for no reason; given the number of other outlets that sell the same stock I'll avoid in future.
	simonwoodward \| 06 Nov 2013 Report Abuse
	Merchant refused cash back on a purchase made for a reason that is not acceptable or even true; unacceptable for such a large company to refuse claims on grounds that can be proven. Would not use this merchant again for purchases if I can help it, customer service over this issue has let them down.
	lcunningham \| 22 Oct 2013 Report Abuse
	good shop, tho very expensive , so 1% cashback to be honest is terrible
	gooaall \| 19 Oct 2013 Report Abuse
	The bonus stated for first time buyers is a scam. I was a new customer when making a purchase. I did get paid on the lower rate for 'existing' customers, of which I was not but NO explanation provided as to why my claim was not accepted. in fact, no recognition whatsoever for the reasons of my claim from either House of Fraser or Topcashback themselves. Overall, poor experience.
	Pispot \| 01 Oct 2013 Report Abuse
	Cashback was declined so I raised a claim. After months of waiting, TCB have been told that the order ID/reference was invalid. No idea what this actually means as the tracking worked okay. Only my second failed cashback claim in several years of using TCB and Quidco.
	kbrunton1912 \| 17 Sep 2013 Report Abuse
	Purchase made 11th June and still waiting , merchant says fast tracking !
	\| 17 Sep 2013 Report Abuse
	Poor cashback experience. Declined for no reason. Merchandise is fine but, as I'm buying from a brand name sold elsewhere, I'll go elsewhere in future rather than allow HoF to cheat me out of cashback.
	\| 11 Sep 2013 Report Abuse
	Unimpressed. Noticed on yet another return back to check on cash back payment that all their terms and conditions have changed. However this should not exclude them from paying out cashback on old terms for old transactions. Clearly they think it does, and have written up their t and c's to exclude almost everything so they have a cop out not to pay. Fully explains why last 2 transactions have not been paid. Will not be using again.
	nolte \| 06 Sep 2013 Report Abuse
	I always shop at House of Fraser. Most of the time I have to report untracked cashback claims. On several occasions HoF have denied my claim. This is by far the worst retailer on TopCashback.
	zzdjp \| 05 Sep 2013 Report Abuse
	I am really surprised to see such good feedback. I must be the unlucky one! My cashback appeared quickly but remained pending for ages. It then became declined for reasons I do not understand. By the time I lodged a complaint for this to be looked into, HoF told Top Cashback that all claims must be submitted within 45 days but had cleverly left my cashback pending for more than 45 days until declining it, which means they will now not look into my complaint. It was a large amount too so I am pretty disappointed with this and won't be using HoF again for Top Cashback.
	Gem5050 \| 08 Aug 2013 Report Abuse
	Did not track, lodges a missing cashback claim, months later it was declined by House of Fraser for "part exchange", which is utterly meaningless. I advise to give this merchant a wide berth.
	hldomster \| 05 Aug 2013 Report Abuse
	HoF bargains brighten my day. Excellent quality products at prices you wouldn't believe. Lovely staff in our Cwmbran store. Cashback and extra bonus.
	pancake40 \| 25 Jul 2013 Report Abuse
	Terrible. It registered but after about 6 months was declined by House Of Fraser will avoid in future.
	fagan89 \| 03 Jun 2013 Report Abuse
	no sign of getting my cashback :(
	georgiagarvin \| 30 May 2013 Report Abuse
	Cashback declined for no valid reason - this happens with HoF frequently. If they don't want to pay cashback they should be removed from the site.
	russellgriffiths \| 22 Apr 2013 Report Abuse
	For existing customers HoF offers next to nothing regarding cash back. More often than not cashback actually amounts to nothing as transactions go missing. HoF seems extremely stingly.
	smlhpm \| 13 Apr 2013 Report Abuse
	Cashback Declined. After claim, they said item was returned. It wasn't. Thought better of such a company. Not impressed.
	Dave1261245951 \| 12 Apr 2013 Report Abuse
	Never paid out cashback and never give reason and it took them 18 months to decide to renage on their part of the deal. Incredibly poor customer service.
	jamee \| 06 Apr 2013 Report Abuse
	Well, flip my wig, that is the quickest ever - my cashback registered within 15 minutes, nice one HOF!
	Bumbalore \| 28 Mar 2013 Report Abuse
	Cashback pending for several months then declined. Would not use again.
	Bluebottle \| 27 Feb 2013 Report Abuse
	Pretty poor as originally there was no mention that using a HoF Frasercard to pay would invalidate a cashback claim (this has been added as I moaned about it!). Happy with Topcashback as we camw to a settlement on the matter - but not happy with HoF.
	russellgriffiths \| 14 Feb 2013 Report Abuse
	As others previously experienced, followed guidelines, placed the order beginning of January but the order did not track. Had to lodge missing Cashback claim. Still waiting for the result...
	aquap \| 12 Feb 2013 Report Abuse

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