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EDF Reviews

While some members who chose EDF to be their energy supplier have reported issues with their cashback, many members have left positive EDF Energy reviews, with some saying theirs was paid out faster than expected. Comments include “good cashback rate for switch over — two to three months to pay out” and “brilliant. Saved on dual fuel and cashback showed within five hours”.

Our members seem to love the company too. One said: “EDF have been very efficient and helpful in setting up my account and dealing with any queries or problems I have had.” Others praised the fact their site is easy to use and the switching process not confusing at all. EDF Energy review feedback includes “a very good service and an easy changeover” and “smooth transition from my previous supplier — kept me informed at every stage”.

EDF Reviews
	I originally applied to switch my gas and electricity to EDF way back in November 2010 and have had no end of problems with them - mostly down to their 'mickey-mouse' website which seems to be down for maintenance an awful lot of the time. Also, for some strange reason, they switch your electricity about a week before your gas, but even after that there are further problems - for example they emailed me to provide another reading just over a week ago, and I found that their website would only accept the electricity reading and not the gas. In the end I had to email them the gas reading and they have now updated it manually. I now wonder if I will have to go through the same rigmarole every time they want a further reading?!! Anyway, my account balance at EDF is still showing a big fat zero - but I assume that will change when they finally get round to producing my first bill. The way things are going, I wouldn't be surprised if they "forget" about my £100 welcome bonus but I gather that this is credited to your account after 90 days - we shall see. At least my Topcashback status for EDF has changed from Pending to Confirmed - roll on 31st March when it finally becomes payable, with any luck!
	http \| 01 Feb 2011 Report Abuse
	EDF are AWFUL! I have been waiting to be swithced over since November 2010 and the customer service is non existent. I have tried calling them several times to give them my meter reading and to discuss my plan but stopped calling as I was put on hold each time for over thirty minutes. I have still not been switched over and I will return to EON once my contract is up for renewal. 01.02.2011
	nibkhan \| 01 Feb 2011 Report Abuse
	a very good service and easy change over
	hallam01 \| 29 Jan 2011 Report Abuse
	I have been kept up to date all through the transfer process and when a DD needed changing it was one call...simples. Very Good Customer service so far.
	bqayum \| 28 Jan 2011 Report Abuse
	Tracked with no problems. Very happy
	beverik \| 28 Jan 2011 Report Abuse
	Hi, does anybody know why there is no longer cashback available for EDF? Is it due to the cashback problems everybody has been experiencing?
	bingowings8 \| 23 Jan 2011 Report Abuse
	Very quick at showing cashback and quickly moved to confirmed
	browneyes \| 21 Jan 2011 Report Abuse
	smooth transition from my previous supplier kept me informed at every stage
	cmasefield \| 16 Jan 2011 Report Abuse
	Been waiting two months for them to switch my electric & gas. Have received neither cashback or welcome bonus yet.
	llesal \| 16 Jan 2011 Report Abuse
	my cashback is tracking correctly tho the payment date has jumped back 2 months, and despite applying in november I didnt hear from them til january, and they missed thier switchover date and have now stated I wont get the £100 cashback from them despite me having applied within the correct date, very unhappy as they are breaching the contract I agreed to. Ive heard that they are being investigated by offgem too for poor practices and misleading people with thier actual electricity rates compared to what they state.
	indelacio_co_uk \| 14 Jan 2011 Report Abuse
	not received this money yet had been confirmed but should have been payable 31/12/10 submitted a ticket to no reponce
	\| 14 Jan 2011 Report Abuse
	Great!!! Tracked quickly, payed before due date... Excellent would recommend to everybody.
	RN2010 \| 13 Jan 2011 Report Abuse
	I can't really comment as things seem to be happening really slowly. I started the transfer back in october and it is still not complete.
	\| 13 Jan 2011 Report Abuse
	Cashback took a little while to clear - no problems with tracking though. Also extra £50 welcome bonus appeared on first bill, so very pleased. Didn't have to chase - £100 and better prices - very happy.
	\| 11 Jan 2011 Report Abuse
	Excellent, i got more than £80 cashback!!!!
	tasmiyaha \| 09 Jan 2011 Report Abuse
	Tracked very quickly, but for the wrong amount. Took many months to resolve, but the Top Cashback staff (Kerry) managed to sort out something which had become quite complicated and EDF agreed to pay the missing amount.
	Pen \| 05 Jan 2011 Report Abuse
	i have not yet received paymentafter several email an phone calls still to no avail iv decided nottobothertryingany more
	\| 03 Jan 2011 Report Abuse
	I seem to have fallen for the same thing as others, cashback was tracked ok and all correct at £83.20, then when it went live with edf it then showed £0.00, as far as i,m aware the cashback was from tcb and not edf, this online deal gave £100 cashback after 90 days from edf, so why are we told they are waiting on the merchant when its not there cashback? put in an enquiry but not satisfied with reply.
	\| 02 Jan 2011 Report Abuse
	I have been waiting since June 2010 for this to track and after me filling in several enquiry forms and nudges it has finally been confirmed at zero. This EDF/topcashback deal seems to be a fiddle, as if you look at how many people are complaining, EDF or topcashback are telling porkies. Avoid EDF at all costs
	greigster \| 02 Jan 2011 Report Abuse
	EDF cannot be trusted. They wait for your fuel supply to go live then change the £80.80 to £0.00. What a con! Am very dissappointed in topcashback for allowing this con to happen. EDF customer service is also the worst I have ever come across from a utility company. Wish I had never even considered EDF. Be warned they are con merchants!
	neil12 \| 27 Dec 2010 Report Abuse
	Didnt track, but I put in a missing cashback claim and the payment is now pending
	closetotheedge \| 24 Dec 2010 Report Abuse
	this company is a nightmare to deal with. the left hand doesnt know what the right hand is doing. have just been told my start dates have been put forward again (the third change) and my direct debits are going back to the original amounts. i now have to wait till mid january while paying my present supplier high standard prices. am wondering if they want my business. if it doesnt go through will be putting a complaint in and getting the ombudsman involved. think twice before dealing with
	cypriot \| 23 Dec 2010 Report Abuse
	Sounded too good to be true and it seems it was. It has taken approximately four weeks to get my introductory £80.80 and still waiting. No mention has been made of the £100 from EDF Energy either. Think it's mainly EDF Energy where they "dangle the carrot" and I unfortunately fell for it. Not a happy bunny at all.
	\| 21 Dec 2010 Report Abuse
	been on the phone again to edf as they have changed my transfer dates and direct debit amounts to which iam not happy with. they are blaming a new computer system with a few glitches, however they say will credit my account with £5 for the extra time i will be with my old supplier, paying the higher price with for the extended time. so anybody in the same position its worth the try phoning them up for credit. looking forward to seeing my £80.80 in my tcb account.
	cypriot \| 17 Dec 2010 Report Abuse
	Tracked quickly and appeared on my account the next day.I will now have to wait to see if payments are made by due dates.
	chappers \| 15 Dec 2010 Report Abuse

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