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Get up to £25.20 of your purchase back
when you shop with Confused.com Energy
Confused.com Energy Reviews
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Reviews and experiences from TopCashback members who have shopped with Confused.com Energy.
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Confused.com Energy Reviews
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Purchase made Apr 2014, remained pending until a manual claim moved it up to confirmed. still waiting for it to move to payable, decide for your self......
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hfz | 09 Nov 2014
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I found that whether I select the dual fuel switch or single fuel switch options, I always get questioned as if I require dual fuel and don't seem to be able to bypass the issue of not having a gas supply to the property. Therefore I can't even use this!
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Snoopydoopy | 30 Jun 2014
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Tracked at zero, told could take 3 months, when i querried was told over 100 days so cant help, avoid.
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mrscotty | 26 Oct 2013
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No Cashback amount showing since dual fuel switch via this merchant over 3 months ago. Now cannot claim as more than 100 days. Will not use again and very disapointed with Top Cashback
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eddiesaver | 04 Oct 2013
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Purchased november 2011 - and today, after many attempts to get cashback, i am told tough, none is coming my way. If you just want to purchase from them without ever getting the cashback use them. But i won't ever be coming back!
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| 30 Apr 2013
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My cashback has tracked at zero since December, reading through these comments it seems some people have eventually got the cashback. I'll put in a claim with Topcashback but the Confused.com experience is rubbish in my opinion. Will not use again
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sizeit8 | 10 Mar 2013
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Absolute garbage, the cash back process takes that long that you end up switching before you've even seen the cash back.
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SCOTTY2K0 | 22 Dec 2012
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Have waited several months for this cash back - it's not even showing in my account at all - DON'T BOTHER!
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kathjay | 03 Dec 2012
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rubbish effort by confused, 0.00 never moves along, AVOID!!
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br00wnie | 05 Oct 2012
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Terrible! Should never have used this site was only tempted because of the cashback however my transaction date was in June and it still is showing at £0.00 and hasn't even reached the confirmed stage. I'm not holding out much hope of getting it feel bit conned by them.
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whiskymiller | 17 Sep 2012
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I gave this Merchant one star because zero stars doesn't show how bad these people are. First of all I had to put in a manual claim, then it was eventually uplifted to Confirmed, but despite the switch to Dual Fuel in October 2011, I am still waiting for the transaction to move to Payable - that's EIGHT months without payment.
Confused.com - get the message - you will NOT be getting my return business for any of your products ever again. Keep your £24 if you think it's worth all the bad publicity you get. Obviously that doesn't bother you - there are more negative comments on this site than positive ones - does that tell you something?
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| 20 Jun 2012
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Well I'm NOT confused. Because Confused.com IS just another Con. Same story here as everyone else it seems.
Well they have lost a lot of future business from me and all for the sake of £24.
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kemlyn | 04 Jun 2012
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My experience is the same as the other negative reviewers. My transaction showed as 0, I waited and waited for my cash to show on my account, it didn't and then when I tried to claim my £24.24 cashback was told that I couldn't as the transaction was over 100 days old. Avoid at all cost, this merchant doesn't pay out!
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montymouse | 07 May 2012
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Like others on the feedback section I too switched my dual fuel through Confused and I also have had my claim disallowed and 0.00 shown where I expected to get a reasonable cashback. Very very disappointing and I will not be using this merchant ever again.
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Comfort1967 | 20 Mar 2012
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The merchant never seems to pay - avoid.
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src1 | 11 Mar 2012
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Do not touch with a bargepole. Did everything by the book and they still came back with £0 payable. Will never use again.
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zimcol | 11 Mar 2012
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Exactly the same thing with me as "foofard"
Switched in September 2011, tracked ok at £0.00 then just waited. Now its payable @ £0.00 and cannot submit a claim cos it's more than 100 days old.
This company needs looking into and people should not use them to switch for cashback.
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Mike_d_s | 10 Mar 2012
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Initially tracked at Zero with a message to say it would be uplifted after 90 days. However, they have now declined the cashback for my legitimate purchase and as it's outside the 100 days limit, I'll have to submit a Support request.
Confused.com should should be abbreviated to CON.com
Never again will I line their pockets with any kind of purchase
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| 10 Mar 2012
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Hooray! Having previously posted a grumpy response I have finally been paid the £24 commission after 13 months - happy days :)
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SarahHDavis | 16 Jul 2013
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subscribed to npower using these in Nov 2011 no cashback ever received-raised support ticket which just sits there gathering dust. Absolute con, never again!
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| 15 Dec 2012
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Transaction took place in June, Cashback showed at £0.00 quickly but is still pending and still at £0.00 even though its October and my fuel change has taken place. Due to the other bad reviews I am not holding my breath. Feel conned by this merchant and wouldnt have used them to swap if it were not for this cashback. Surely they cant advertise cashback and not give it? Trading Standards issue maybe??
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whiskymiller | 15 Oct 2012
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Further to my previous post. I have now had an addition to my account for cashback from this merchant for the £24.24 the previously declined.
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Mike_d_s | 16 Mar 2012
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Good info provided - really useful tool
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LesleyC | 24 Aug 2010
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