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Groceries at Waitrose & Partners Reviews

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Reviews and experiences from TopCashback members who have shopped with Groceries at Waitrose & Partners. Review this merchant

Groceries at Waitrose & Partners Reviews
	Negative experience from a poor retailer no more business from me
	Domm11 \| 11 Jan 2016 Report Abuse
	the promo code doesnt work for £30 off (29th Dec 15)
	\| 29 Dec 2015 Report Abuse
	They are liar. I bought over 100 pounds groceries in Waitrose as the first time online shopper and get nothing, even the topcashback had tracked my purchase.
	heavenzhang2013 \| 26 Dec 2015 Report Abuse
	Choose waitrose over supermarkets because of their '£5 for first time customer' offer - didn't track, raised customer care complaint and merchant declined. No valid reason and it was £150+ order.
	albantom \| 04 Sep 2014 Report Abuse
	Really slow retailer. Been waiting since 27 Jan 2014.
	\| 29 Jul 2014 Report Abuse
	Placed my first order for £50 and tracked at zero. Waitrose should be BANNED from TCB.
	Hoi \| 06 Apr 2014 Report Abuse
	I spent nearly £150 on my first order, which tracked OK but they wouldn't pay me my £10 cashback and, even more irking, they gave no reason for refusal. Also, two items missing from delivery, so not at all happy with Waitrose and I'll not be using them again. Very poor!
	janlan \| 19 Feb 2014 Report Abuse
	No cashback received on my first online delivery with Waitrose where I spent over £150 - very disappointing!
	elle_1 \| 19 Feb 2014 Report Abuse
	Very disappointed that my first order clicked through as instructed, but never tracked, after raising a ticket they have come back and refused to pay - saying I didnt clicked through. I make a point everytime I shop I always click through before i make purchase. I even clear cache and history and cookies now as TCB had said that it is possibly my fault! Not happy will not be buying from Waitrose .com again!!!
	geelee \| 19 Feb 2014 Report Abuse
	As a first-time online purchaser I was pleased to see ~£6 tracking at zero initially... 3 months later after raising a claim & nudges, it was declined. Ever since I have been bounced between TCB & Waitrose claiming the other has the claim information & tis their duty to tell me. Poor service - wont return - feel mislead. If so many of us have had this experience why are TCB still promoting this "deal?"
	gunnergold \| 13 Feb 2014 Report Abuse
	Have been paid cashback for a few orders. 2 were declined so I put in claim only to be told they do not pay cashback to existing customers which is not true as they had already paid me for orders placed before and after the ones they declined ! Shame a company like Waitrose / John Lewis do not honour this cashback.
	JasperR \| 07 Feb 2014 Report Abuse
	Awful! Cashback has tracked at £0.00 when it should have been £10.00 for a new customer order. I received so many substitutions I will have to go out shopping for the products I didn't get. Definitely wont be using Waitrose again, will go back to Ocado and Tesco.
	hcash4 \| 21 Jan 2014 Report Abuse
	New customer cashback was not added to my account
	dudette \| 21 Jan 2014 Report Abuse
	Beware! Registered with Waitrose as a new customer and placed my order but my cashback tracked at 0.00. I tried to file a missing cashback claim only to discover the merchant doesn't accept them! Very poor, from a shop I really liked.
	elisearmer \| 12 Aug 2013 Report Abuse
	Spent £60 last November, everything seemed fine, tracked ok but now went to zero!!! For some reason Waitrose declined to pay. Over 100 days old so cannot make a claim GGRRRRR!!!!
	Williamson14 \| 12 May 2013 Report Abuse
	Really disappointed and I don't recommend this offer. I placed a £50 order on 7th November 2012 & my Waitrose delivery arrived promptly. But my cashback failed to track, so I duly lodged a Missing CashBack Claim on 14th December 2012. 3 1/2 months later, at 2nd April 2013, I'm still waiting for my £10 cashback and no response from Waitrose whatsoever. What a waste of time.
	Reiner_Wahnsinn \| 02 Apr 2013 Report Abuse
	I used this for the first time last year when Waitrose were offering a great cashback deal. I have been chasing the cashback ever since. I have provided all the relevant information and have had no response at all. Extremely poor and I would expect more from a John Lewis company.
	JulesyR \| 20 Feb 2013 Report Abuse
	Initially tracked at £0.00 and raised a manual claim a few days later. A month later had a Topcashback message to say Waitrose had declined it for some unexplained reason. It was my first shop with waitrose , I only went via my Topcashback account and I did not use any discount codes therefore they had no valid reason to decline my cashback. The order itself came within my requested time slot although all the other supermarkets offer 1 hour delivery slots not 2 hour slots. I have had two further deliveries from Waitrose and the second one had three substitutions and the third one a totally unacceptable EIGHT! - the expiry dates were also very tight and I rang them to complain. Some money was refunded but took a week to appear on my credit card account. After having my cashback declined I won't be shopping with Waitrose again. Other supermarkets have equal quality food with decent useby dates , hourly slots and cheaper prices.
	underbury \| 19 Feb 2014 Report Abuse
	The first time I used this site the cashback did not track and was eventually declined. The next time the cashback generated was half what it originally stated, and took twicw as long to pay. Not a fan of John Lewis!
	thecurtainfitter \| 01 Feb 2014 Report Abuse
	Didn't track so I have raised a manual claim. The grocery service was very good, having taken the trial switching from Ocado, who we have been happy with in the past. IMO an equal quality service.
	Daddy2Oliver \| 25 Jan 2014 Report Abuse
	STEER CLEAR OF THIS CON! I ordered £50 worth of Waitrose goods on 7th Nov 2012 (meeting all the terms and expecting £10 cashback). Nothing tracked, so I created a missing cashback claim on 19th Dec 2012, then I was kept waiting for 6 months, while I submitted 'nudges' and being told that TCB was 'waiting for merchant's response. Finally in disgust I emailed Waitrose direct on 14th June 2013. The response on 17th June 2013 from Iain Ellmes, at Waitrose Customer Sales and Support, was another fob-off, referring me back to TCB. The very same day (!) TCB posted a message stating that although my transaction was genuine Waitrose had rejected my claim; no reasons given and no chance to appeal. I am just a layman, but this would appear to be fraud!
	Reiner_Wahnsinn \| 20 Jun 2013 Report Abuse

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