Get up to £110.00 of your purchase back when you shop with Virgin Media Fibre Broadband
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Get up to £110.00 of your purchase back
when you shop with Virgin Media Fibre Broadband
Virgin Media Fibre Broadband Reviews
Reviews and experiences from TopCashback members who have shopped with Virgin Media Fibre Broadband.
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Virgin Media Fibre Broadband Reviews
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Great Service and great cashback deal
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| 25 Feb 2015
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Refused to pay cash-back due - terrible service
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BenSampson | 18 Feb 2015
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Its been 3 months, and having declined my original cashback offer I am still waiting to get a response from Virgin. They weren't able to bill me for 6 weeks as they hadn't laid enough cable to service my house which they didn't realise until they came to install it the first time round (This was beginning of December) - so I am guessing this is why they haven't paid out, I have provided all my details since and it is currently with them, I'm now a paying customer and have received my 2nd bill, yet there is still no sign of the cashback! Seriously not impressed, I'd understand if it was my fault, but it was theirs... come on Virgin pay up!!
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Christian_Harvey | 16 Feb 2015
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Taken out in September got tracked then declined no reason given, filed missing claim in November no response yet, utter rubbish, £110 we were gonna put in our wedding fund
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Kevzie | 12 Feb 2015
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Have had a terrible experience with VM. I ordered the big kahuna with £231 cash back on 8th October 14,did not track. TC said I could not claim until after instllation which I did but when claim was opened through Sabrina,VM responded saying they would not pay until the 1st DDpaymenthad completed which did on 8 Jan,TCSabinaupdatedclaim sayingTCwill let me know when VM confirms.nowclaim removed completely& I feel sick. I have a young son with learning difficulties& need the moneyVM promised. My experience says VM have shown no shame or integrity, TChave been poor as well
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| 30 Jan 2015
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Don't rely on getting the cashback! My Virgin Media was installed almost a year ago and I've been trying to get the cashback part sorted ever since.
I can't fault the actual product but in terms of cashback they keep trying to get out of it, the latest being that I haven't paid my first bill even though I've been paying all year!
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Jennamoo | 22 Jan 2015
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I never got my cashback. I opened a case when it tracked at zero. The response was that we booked via telesales team, which is untrue! Do not count on getting this cashback.
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lolabug | 09 Jan 2015
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Cashback declined with no explanation 2 months after having purchased a rather expensive package. I have lodged a claim and we'll see what happens but this could take a very long time and I am wondering if it was really worth it...
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cparent64 | 11 Dec 2014
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Virgin Media paid me almost £25 less than I was meant to get so I queried it immediately with Top Cashback. I was told to raise a claim for this and let the amount that they had confirmed, clear. I did this but they don't seem interested in paying the difference now and it looks like I won't receive it after numerous nudges and no correspondence. Whilst I am glad that I got some cashback, I think it is very bad that some company's do try it on and I think Top Cashback should stop them offering cashback if they keep doing it and ignore peoples claims and nudges.
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Panda25 | 28 Nov 2014
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Ordered the Big kahuna in august four weeks later it was installed the cashback has not tracked, the virgin page on top cashback did say it might not track until install so i have had to put in a cashback claim.
Broadband brilliant telly ok virgin kept me informed all tghe way through with emails so good customer service intallation went smoothly.
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| 09 Nov 2014
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We got Virgin Broadband installed in September this year and we were meant to get £63 cashback and we got paid nothing. I phoned Virgin and I was told that customer services don't deal with cash back issues. Extremely disappointed with Virgin
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ljfearon | 09 Nov 2014
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Not too happy at the moment. Signed up for VM via Topcashback in August, scheduled install for 23 Sept, required construction work so put back to 18 Nov, now I see that they've declined my cashback even before they've completed my installation. I'll edit this review if the cashback starts to track again!
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bogpole | 04 Nov 2014
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£231 cashback tracked, confirmed and paid-out within 6 weeks total time. Great!
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harry1066 | 28 Sep 2014
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Hi all,
Can anyone help I am looking to buy broadband, however my problem is it doesn't let me buy on-line. It says customer service will contact me with in 5 working days for available services in my area. Can anyone help, how do I purchase in order to cashback?
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| 14 Apr 2014
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10/10! Cashback of £80.00 made payable today....that works out at 3 months or so free Virgin services!!! Thanks Virgin/Topcashback!
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oldboy121 | 28 Jan 2014
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just became payable today, couple of days late £163 no problems and topcash back are brill.
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bethy124 | 29 Oct 2013
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Brilliant. Took slightly less than the estimated 10 weeks and paid in full. One of the best Top Cash Back experiences yet.
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ijwoodall | 22 Oct 2013
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Tracked almost immediately and went to payable about a month after services had been installed.
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lexexpress | 28 Aug 2013
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did not track until a month, so filed a missing claim and its all sorted out now.
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| 18 Aug 2013
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I signed up with virgin media simply for the cash back as it worked out cheaper than sky to find that they have decided not to pay up!For no reason at all,i'm simply discusted with them,phoned them with no help at all,now we are singed up they are not interested!!!,very dissapointed virgin!
No Vote being rated 0.
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STEFRY32 | 04 Aug 2013
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Sign a contract and get £169 cashback tracked in half hour.
Got installation confirmation from Virgin media in hours.
For something I need to buy anyway, extra £169. Brilliant.
Very good, Thanks.
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kevinhu | 12 Jun 2013
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what can i say £163 in my account today for something i was going to get anyway. not only that but with the £60 credit and 6 months half price the cashback has paid for a whole year of t.v massive thanks
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| 29 Apr 2013
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Ordered in Jan cashback recieved approx 8 weeks later. No issues or delays
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Lilly11a | 28 Mar 2013
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Very good overall just wish I had waited 1 week to process cos I would have got double the amount
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| 26 Feb 2013
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Ordered virgin on 18 oct last year,when they paid out october transactions in december I looked forward to my 75 but am l waiting,topcashback have contacted them with no reply yet.they need to get their act together.
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bigfra40 | 15 Jan 2013
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