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Get up to 6.3% of your purchase back
when you shop with The Perfume Shop
The Perfume Shop Reviews
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Reviews and experiences from TopCashback members who have shopped with The Perfume Shop.
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The Perfume Shop Reviews
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terrible cannot get through to anyone to sort out problem
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PennyCorr29 | 20 Sep 2020
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Disgusting. I ordered a bottle of perfume for my girlfriend for Christmas. The delivery wasn't due for 5 working days. The following week I received a request from feefo to review my order. Amusing as I hadn't received the order. I logged into my The Perfume Shop account. It said that my item had been delivered, the week before, just a couple of days after I ordered the item. Well, the item had NOT been delivered. No cards from a courier saying it had tried to be delivered. Weird. So I called The Perfume Shop via the number in the email. I was greeted by a message saying the number was no longer in use and to call another number. I called the other number. After 10 minutes on hold, I spoke to a guy who said it must have been lost in the post and he would order a replacement. I questioned how it could be lost in the post, when it said it had been delivered. Again I was told, it would be reordered for delivery in 5 working days and there had been no tracking on the first item. The following week, I had an email saying I was being refunded. I sent an email, saying that wasn't what had been agreed and i wanted the item, as ordered. No response within the given 24 hour time frame. I called again. Again, the message saying the number wasn't in use and to call the other one. I was on hold for 50 minutes(!!!) until I had to hang up to accept a work call. I then put all this in another email, including a screenshot of the 50 minutes on hold and sent it. I received this reply on Thursday saying this "I can see that we have requested a resend to be done and we are just awaiting this to be approved which will be done tomorrow and then you should receive this on Monday 16-12-2019". It is now Monday evening. No delivery of item. No emails from The Perfume Shop about the tracking, nothing in my account about it being re-ordered. The whole experience has been a huge waste of my time, and I'm now having to scrabble around finding the item for a similar price, delivered in time for
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portmerion | 16 Dec 2019
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Never seems to track from this retailer.
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dbhoy | 07 Dec 2019
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I only ordered from this shop because I found them on TopCashback, ordered something, had it delivered, and then had the cash back declined. No reason why - I didn't go against the T&C's (I checked).
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ukwordgirl | 23 Jan 2019
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Very unhappy, been waiting since February and still not received my cashback despite it being confirmed many months ago
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Gill23 | 21 Oct 2018
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Very poor cash back tracked initially but i never received it, escalated it to CS team and Perfume shop declined with no reason ?? I wasn’t using any codes for a discount they just didn’t want to pay so I’ll spend my money elsewhere in future.
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Throttle | 03 Sep 2018
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Poor. Declined cashback for no reason. As it's 100 days after purchase you're unable to lodge a missing claim.
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Tom_tom15 | 12 Aug 2018
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Very very slow. Been waiting over 5 months and still says pending.
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Gill23 | 12 Jul 2018
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How is 10% of £118.28 £2.37 thats 2%. ripoff. Won't come here again.
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brianv | 28 Nov 2017
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Cash back didn't track. Perfume shop claimed that I had not gone to their website via TCB. I definitely did. Disappointing.
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laurab198 | 29 Jul 2017
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