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Matalan Reviews

Reviews and experiences from TopCashback members who have shopped with Matalan. Log in to review

Matalan Reviews
	Same old I won't buy anything from Matalan, them cahsback is always declined, misled advertising thats the name we need to call it
	Americom \| 26 Oct 2025 Report Abuse
	Declined everytime! My cashback with Matalan always seems to be declined now, no matter what
	Mchellyeh \| 18 Oct 2025 Report Abuse
	Avoid. Cashback always declined Declined twice this year on cashback, for online deliveries to me, using no codes. Im sure I was also on one in 2024 also. Avoid.
	Becks0805 \| 03 Oct 2025 Report Abuse
	Refused - again. Second time declined. Wouldn't bother me at all if Matalan didn't offer cashback - but the fact that they do and then decline it for literally 98% of customers is incredibly annoying. Because of this, purely on principle, I won't use them again. Matalan, I would still shop with you if you offered no cashback at all - but you wanna play games - you'll lose customers.
	avemarie \| 03 Oct 2025 Report Abuse
	Declined Declined for no reason after following terms and conditions won't be using again waste of time
	battle1 \| 02 Oct 2025 Report Abuse
	Decline every time Always very careful to make sure I don't use extra discount codes never return items, etc. Still always declined
	Andreavaughan \| 24 Sep 2025 Report Abuse
	Declined all my claims to them Had 2 recent orders both declined. I didn’t return any of the items and followed their instructions. The 2 claims together didn’t even come to £6.
	Member1168728465254 \| 02 Sep 2025 Report Abuse
	Also declined Cashback declined. Possibly because I returned one item but also possibly not looking at the other reviews..
	Elle011 \| 28 Aug 2025 Report Abuse
	Cashback declined Cashback denied for no reason - it was £12! ??
	jfzaidi \| 27 Aug 2025 Report Abuse
	Declined Cashback After following the instructions thoroughly I've recently had two lots of cashback declined for no reason. A very long wait time too.
	EmilyJay16 \| 21 Aug 2025 Report Abuse
	Avoid Like lots of other people waited 9 weeks for the cashback and was declined for no reason expecting same with the 2 other purchases I have made wish I had checked reviews before making purchase top cashback need to be checking these reviews from what I'm seeing more bad than good
	Mariejen \| 21 Aug 2025 Report Abuse
	Do I have to give them even 1 star? Placed order. Initial cashback declined after about 5 weeks. Contacted customer services and they contacted Matalan. Apparently, despite only using the matalan site or TCB, "TopCashback was not seen as the final referrer of the purchase." Who was then? My earlier review said see the other 90% 1 star reviews and also they don't reject the cashback until after your time to return items.
	sueg16 \| 07 Aug 2025 Report Abuse
	Declined Raised a claim and despite showing cashback, it was declined. Seems to be standard.
	hlharris80 \| 06 Aug 2025 Report Abuse
	Declined cash back Despite going through the link and not using any vouchers or discount code Matalan has rejected my cash back for no reason.
	Gilliebooo \| 06 Aug 2025 Report Abuse
	Declined Declined for no reason following a valid purchase.
	munchbunch23 \| 31 Jul 2025 Report Abuse
	declined cashback for no reason I use topcashback with lots of suppliers and Matalan are the only one that has declined for now reason. Lots of others saying the same thing, Topcashback, this is affecting your reputation also as I suspect people will try other sites for cashback when using Matalan, I know I will in future. Suggest you sort the terms with Matalan properly to avoid people getting frustrated with you both.
	Chrmil1 \| 19 Jul 2025 Report Abuse
	Declined cash back For the second time matalan have declined the cash back for no reason. I haven’t used any codes that weren’t in conjunction with top cash back, none of the items were returned and to add insult my delivery was 5 days later after paying the extra for next day delivery. That of course isn’t the fault of top cash back but seems a common theme based on the other reviews. Very disappointing
	Bebyt \| 12 Jul 2025 Report Abuse
	Declined payment They rarely pay out not, not sure why there offer it. The constant declining just leaves a bad feeling.
	jenzebra82 \| 10 Jul 2025 Report Abuse
	Decline and late delivery Wouldn’t bother, wish I’d read the other reviews. Declined £2 cashback and was also a week late with delivery despite paying for next day delivery.
	Lelwyn \| 09 Jul 2025 Report Abuse
	Poor slow tracking then decline claim Used on a few purchases and claim always declined for no good reason. Poor service Matalan, dont offer the service if you cant provide the promise
	butterscotch \| 08 Jul 2025 Report Abuse
	Always received cashback Have had several lots of cashback from Matalan without any problems; always consistent.
	Annamac66 \| 29 Jun 2025 Report Abuse
	declined Like all, cashback declined. Was only a few quid but still, no breack of terms and conditions, and frankly, I would have purchased somewhere else if I'd checked the reviews first. Lesson learned.
	Clarkehm8 \| 26 Jun 2025 Report Abuse
	Keep declining Just look at the other reviews. Over the past few years there are only a handful of positive reviews. All others are 1 star as they’ve declined the cashback. Guess what? Mine was declined just after the time limit for returning the items expired! Retailer on its last legs? You now have to spend £20 to click and collect instore and it can still take quite a while to arrive.
	sueg16 \| 23 Jun 2025 Report Abuse
	Keep declining Just look at the other reviews. Over the past few years there are only a handful of positive reviews. All others are 1 star as they’ve declined the cashback. Guess what? Mine was declined just after the time limit for returning the items expired! Retailer on its last legs? You now have to spend £20 to click and collect instore and it can still take quite a while to arrive.
	sueg16 \| 21 Jun 2025 Report Abuse
	Declined £4 cashback declined from a £40 order. No explanation as to why. Wish I'd have gone to another retailer for what I wanted.
	Amygoodwin \| 19 Jun 2025 Report Abuse

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