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Matalan Reviews

Reviews and experiences from TopCashback members who have shopped with Matalan. Log in to review

Matalan Reviews
	Declined cash back For the second time matalan have declined the cash back for no reason. I haven’t used any codes that weren’t in conjunction with top cash back, none of the items were returned and to add insult my delivery was 5 days later after paying the extra for next day delivery. That of course isn’t the fault of top cash back but seems a common theme based on the other reviews. Very disappointing
	Bebyt \| 12 Jul 2025 Report Abuse
	Declined payment They rarely pay out not, not sure why there offer it. The constant declining just leaves a bad feeling.
	jenzebra82 \| 10 Jul 2025 Report Abuse
	Decline and late delivery Wouldn’t bother, wish I’d read the other reviews. Declined £2 cashback and was also a week late with delivery despite paying for next day delivery.
	Lelwyn \| 09 Jul 2025 Report Abuse
	Poor slow tracking then decline claim Used on a few purchases and claim always declined for no good reason. Poor service Matalan, dont offer the service if you cant provide the promise
	butterscotch \| 08 Jul 2025 Report Abuse
	Always received cashback Have had several lots of cashback from Matalan without any problems; always consistent.
	Annamac66 \| 29 Jun 2025 Report Abuse
	declined Like all, cashback declined. Was only a few quid but still, no breack of terms and conditions, and frankly, I would have purchased somewhere else if I'd checked the reviews first. Lesson learned.
	Clarkehm8 \| 26 Jun 2025 Report Abuse
	Keep declining Just look at the other reviews. Over the past few years there are only a handful of positive reviews. All others are 1 star as they’ve declined the cashback. Guess what? Mine was declined just after the time limit for returning the items expired! Retailer on its last legs? You now have to spend £20 to click and collect instore and it can still take quite a while to arrive.
	sueg16 \| 23 Jun 2025 Report Abuse
	Keep declining Just look at the other reviews. Over the past few years there are only a handful of positive reviews. All others are 1 star as they’ve declined the cashback. Guess what? Mine was declined just after the time limit for returning the items expired! Retailer on its last legs? You now have to spend £20 to click and collect instore and it can still take quite a while to arrive.
	sueg16 \| 21 Jun 2025 Report Abuse
	Declined £4 cashback declined from a £40 order. No explanation as to why. Wish I'd have gone to another retailer for what I wanted.
	Amygoodwin \| 19 Jun 2025 Report Abuse
	DISGRACE Declined 21st April £5.48 and 30th April £7.65 What's the point reason I placed orders was to get 10% cashback, tracked getting fed up no point contacting TCB because they will just say the retailer declined and not get a reason why... Not sure I will use Matalan again this was my first time ordering from them and both orders get declined..
	missandie \| 18 Jun 2025 Report Abuse
	did not pay out waste of time did not pay out twice, will not but from this company again.
	mrtttttt \| 09 Jun 2025 Report Abuse
	Rubbish Payment declined, no reason given and took so long to process. What a waste of time! Avoid.
	amyhyl \| 01 Jun 2025 Report Abuse
	Matalan Declined payment shocking why advertising then don't gave to customers
	Yvonne Callaghan \| 31 May 2025 Report Abuse
	Like many others declined No reason for it however this retailer seems to be constantly declining cash back offers and doing so late in order for you not to be able to argue it. Will happily not bother shopping at Matalan
	Member8120513921603 \| 24 May 2025 Report Abuse
	Had to claim for cashback Like many others I completed a purchase in Nov 2024 on two separate orders, totalling a decent chunk of cashback. I used no vouchers/discounts etc. so breached no t&c's but the claim was declined. I had to go via TopCashBack claim service to resolve and receive the money eventually. Really poor form from Matalan - but I am not alone it seems.
	LDR20 \| 24 Apr 2025 Report Abuse
	Didn't pay out Just had notification to say they declined the cashback, but as it's taken so long for them to review i can't even request a review of the decision! Terrible
	Member891364871921 \| 08 Apr 2025 Report Abuse
	Can't shop SITE KEEPS CRASHING!
	Som1else \| 28 Mar 2025 Report Abuse
	Declined I've used top cash back multiple times with matalan and every time it is declined for no reason, it isn't a one off , last one declined was £20 cash back
	Daryll2023 \| 28 Mar 2025 Report Abuse
	Waste of time..... Like so many others, declined no reason given
	1905 \| 27 Feb 2025 Report Abuse
	Decided to buy because of cashback, BUT IT WAS DECLINED Was due over £6 cashback, i was a new customer and used no other vouchers. Yet like so many others my cashback was DECLINED!!!!! so many others the same TOPCASHBACK you should remove Matalan from the website!!!
	loopylu1981 \| 24 Feb 2025 Report Abuse
	Declined for no reason Cashback declined for no reason. Seems to be a recurring theme on this site though in general.
	KingTyrannical \| 21 Feb 2025 Report Abuse
	Cash back declined As with everyone else it seems the cash back was declined without reason!
	Buzz1996 \| 20 Feb 2025 Report Abuse
	Cashback declined Same as other reviews, cashback declined. Annoying
	Sarah140489 \| 20 Feb 2025 Report Abuse
	Declined 50% of the time I've used topcashback when ordering from Matalan on numerous occasions and it's hit and miss at whether they confirm or decline a payment. 50/50 chance of it being confirmed. I know why some are declined (returned items) but my last 3 purchases were kept in full so I don't understand why they're declined.
	Laura1980 \| 19 Feb 2025 Report Abuse
	Declined Cashback. Why are they on Top cashback?! As other reviewers have stated, cashback is declined. Waste of time Matalan being advertised herr on Topcashback!
	Laroane \| 17 Feb 2025 Report Abuse

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