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amritch54 | 13 Nov 2009
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Hi there,
I just wanted to address a number of comments whereby some members have seen their cashback track at £0.00. This is due to the fact that there was a technical problem with the affiliate network that we use to manage the online programme for LV=Home Insurance, and we have been working together to resolve the problem both for previously incorrectly tracked sales and future ones moving forward. Any members affected by this should now have seen their cashback corrected to the advertised cashback level, regardless of whether they submitted a missing cashback claim or not.
If you still notice that your cashback has tracked at the amount of £0.00, then can you kindly submit a general enquiry ticket marked for the attention of Ryan and I will look into as to what has happened.
I also just feel it worth adding that all LV= insurance cashback carries a three month validation period, so you are not likely to see your cashback at the claimable status of 'Payable' until at least three calendar months have passed following the date of your transaction. For LV=50 Plus, this validation period is six calendar months.
Thank you
Ryan.
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