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Lego.com Reviews

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Reviews and experiences from TopCashback members who have shopped with Lego.com. Review this merchant

Lego.com Reviews
	Half cashbacks are "pendent" forever...
	Roil \| 13 Jul 2018 Report Abuse
	I still have cashback due from Lego since Nov 17 - not good
	J4SAV \| 25 May 2018 Report Abuse
	Erratic tracking, poor claim percentage and slow payment
	julieeast \| 10 Mar 2018 Report Abuse
	Waiting 7 months for cash back & getting some rubbish as 'Another marketing channel was credited with the sale’. Both Lego & TopCashBack customer service are rubbish- as usual when an issue occurs!
	rafu \| 15 Jul 2013 Report Abuse
	Now four months after estimated payment date (several more since purchase) and not a whiff of cashback. Won't be buying direct from Lego again (despite them flooding my letterbox with paper catalogues!)
	Fiendishlyclever \| 08 Sep 2012 Report Abuse
	Still have not received cashback payment that was supposedly "payable" on December 31. Come on, LEGO!
	\| 21 Mar 2011 Report Abuse
	I ordered the Lego for Xmas, went on topcashback very quickly but then hasn't moved from confirmed. It should have been paid out in December but I am still waiting.
	lesleycooke \| 09 Feb 2011 Report Abuse
	I purchased an item from Lego in November, my Cashback reward was supposed to have been payable by the end of December, it is now February and they haven't gotten around to sending it yet. I don't know if it's the Christmas rush affecting such things, but I'm not pleased with having to wait so long. This will probably affect the likelihood of my purchasing from Lego again through this system. I have no complaints with the purchase itself or the product, and had no experience with the customer service to rate, but I am disappointed in their slowness with the cashback reward.
	\| 03 Feb 2011 Report Abuse
	Didn't track, not eligible for cashback without a reason missed tracking multiple times, raised ticket, but saying the purchases were not eligible for cashback
	kiutouk \| 20 Feb 2024 Report Abuse
	Cashback refused I've never got cashback from Lego to work, always the excuse that the tracking cookie isn't complete or something. Very annoying as I spend a lot of £££ on their website (maybe that's the reason).
	heathen666 \| 07 Feb 2024 Report Abuse
	Cashback refused I've never got cashback from Lego to work, always the excuse that the tracking cookie isn't complete or something. Very annoying as I spend a lot of £££ on their website (maybe that's the reason).
	heathen666 \| 07 Feb 2024 Report Abuse
	Rubbish I had 3 cashback pay-outs declined for no reason, and Top cashback were good enough to reimburse me 2 of the payments i have been waiting over 3 months for approval on the last one that tracked
	binksy45 \| 08 Jan 2024 Report Abuse
	Cashback declined for no reason Made a large (£250+) purchase directly through the Lego store without the use of any discount codes, and the merchant simply refused to pay cashback without giving any justification. Very disappointing from a company that prides itself on customer service.
	Goldmoon \| 17 Aug 2023 Report Abuse
	Don't expect cashback from these scammers Yet again, my Lego order didn't track. When claim submitted Lego say I used a voucher or didn't go through TCB as the last referrer. I spent over £200 expecting £17 cashback, but Lego will use any excuse not to pay. Don't think I'll buy anything else thru Lego, I'll get it from Argos instead, they actually pay out!
	Titch3030 \| 28 Jun 2023 Report Abuse
	Didn't track and then declined as non commissionable Transaction didn't track so claim started which after months came back as non commissionale but NO voucher was used and all was full price. Can only assume it was something to do with free gifts on spend or something they make up. Won't be buying from Lego again though as its far cheaper elsewhere anyway.
	dwhite1973 \| 20 Jun 2023 Report Abuse
	Never had a Lego order track on TopCashBack I've placed multiple orders and never had an order track, not a single penny paid. Yet all other retailers I've used via TCB have worked fine. Always have a completely new browser session, no old cookies, no ad/cookie blockers, privacy protection settings at their lowest, everything that I do for other retailers that work fine, but with Lego it's simply not resulting in any transactions tracking. Because of that, it's 1 star. Lego as a product though 5 star.
	simuk \| 17 Jun 2023 Report Abuse
	Never track Having previously bought straight from the Lego website, I've recently used Topcashback twice for Lego and hasn't tracked on either occasion. Not impressed!
	cocteau8 \| 26 Feb 2023 Report Abuse
	If you get it, it's great. Have purchased nine times from Lego.com since I joined TopCashback and on every occasion I've had to file a missing cashback report. The first three of which were resolved successfully, but the final six have all come back as "non-commissionable", despite me not having done any of the things suggested by TopCashback. In fact I had even tried using the mobile site and TopCashback app to improve my chances of claims tracking, all to no avail. And when I asked for clarification from TopCashback about this on the fifth occasion, rather than disputing this any further with Lego.com, they simply paid the cashback as a gesture of goodwill, which while appreciated, does not appear to have solved the issue, as the next transaction came back with the same "non-commissionable" response. Indeed looking at the reviews it would seem I'm not the only one to have issues with Lego.com. So whilst the level of cashback is great if you get it, if you have any issues with Lego.com it's best to avoid as they almost seem to blacklist you and continually avoid paying out.
	Luke9075 \| 19 Feb 2023 Report Abuse
	NO CASHBACK. I made three purchases with Lego.com and ALL had cashback declined. Reason was 'non-commissionable', which makes zero sense because they were all different items from Lego.
	duomo2 \| 08 Feb 2023 Report Abuse
	Lego are a terrible merchant on here, and feels like they are gaming the system. Every time I purchase firstly I clear cookies, use no promo codes, purchase straight away after clicking through, etc. but always get the cashback declined. Every other company pays up and I have no issues with any other cashback - only Lego. They need to be kicked off or investigated. Terrible service. My next stop is complaining directly to Lego...
	Gadaca \| 08 Feb 2023 Report Abuse
	they always reject your claim or Cashback either telling it is not track or track but later rejected despite clearing up all the cookies prior
	danasentra \| 24 Jan 2023 Report Abuse
	Transactions with the Lego store never track, unlock my other purchases with TCB. Manual claims are always rejected by Lego for no good reason. This store needs removing from TCB
	richardwo \| 21 Dec 2022 Report Abuse
	Followed the steps correctly - cashback didn't show - lodged a claim - and was denied even with proof of purchase, invoice numbers etc. Won't be using them again directly.
	cymruchris12345 \| 13 Dec 2022 Report Abuse
	For some reason it no longer tracks the cashback, and each time I raise a missing cashback claim, their default response is the order is a non-commissionable order which makes no sense.
	kresentia_lim \| 05 Nov 2022 Report Abuse
	Didn't pay cashback (again!)
	richardmcneill \| 24 Aug 2022 Report Abuse

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