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Lego.com Reviews
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Reviews and experiences from TopCashback members who have shopped with Lego.com.
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Lego.com Reviews
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3 months and still not paid.
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addicted2oxygen | 27 Jan 2019
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slow // long time to payout compared to other merchants
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jimbo23uk | 08 Nov 2018
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very poor,took 8 months for payment
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jillbai | 16 Aug 2018
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Lego are great but their cashback payout is terrible. Like many others I am still waiting for cashback from Oct/Nov 2017 including £24.99 from the Taj Mahal purchase. I have had a couple from Dec and a couple from March paid that were only small amounts, but still have 8 pending. Customer Services just say that if it is still pending it will eventually come through. Lego should not be offering cashback, particularly bonus offers, if they are not going to honour them.
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PisceanPet | 25 Jul 2018
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Still waiting for my cashback after 7 months. Keep on getting the same generic response from Topcashback customer support as well. After purchasing Lego Taj Mahal, you would have expected that they honour the cashback that seemingly is advertised. It's still pending 7months on.
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amea | 07 Jul 2018
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Still waiting for cashback to be paid 7 months later.
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MINCER | 22 Jun 2018
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Really slow payer, waiting months for some whilst other are done in weeks!
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Liammq | 05 Jun 2018
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Like others I'm still waiting for cash back from Oct 17 for a large order. Strangely I've been paid out for a small order from Nov 17 which was a month after my big order. Looks like someone doesnt want to pay cashback on high value orders.
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chickaroo | 04 Jun 2018
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Expecting 100% cashback for new and exclusive member deal but both the transaction amount recorded and the cashback record were incorrect. Customer service advised an uplift will be made on 22 May but nothing was adjusted afterwards.
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sslceci | 30 May 2018
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Very Poor - had to chase up several claims over 16 weeks old.
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firestarhero | 18 Apr 2018
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Complete con! Bought something for £300.00 in November! Still awaiting cash back. Who’s to blame a Lego or TopCashback. Both appear as poor as each other!!!
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philwr1ght | 15 Apr 2018
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5 months and still waiting for a sale to be confirmed!!!!
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firestarhero | 14 Mar 2018
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Still waiting for my incorrectly tracked purchase from last December to be rectified!
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Member1238563370419 | 18 Sep 2017
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NO LONGER GIVE CASHBACK........until further notice
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aaxec | 27 Sep 2016
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Very slow to payout and Lego does not get involved at all with any issues on the merchant side. What a disappointment.
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matthewsrowland | 25 Jun 2016
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Declined cashback even though i placed an order, they charged my account and I fulfilled my side of the CB procedure. Frustrating to say the least.
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dy2312 | 24 May 2016
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A total joke!. I bought in three different occasions and the cashbacks got declined for no reason at all.
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celtof | 04 May 2016
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Ordered November 2012, no cashback tracking so started a claim. August 2013 all I get is - 'another marketing channel was credited with the sale’. So no cashback,VERY disappointed with Lego and TCB.
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gransav | 13 Aug 2013
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terrible service from lego re cashback.
took from nov 2011 until april 2013 for them to finally decide not to pay cashback (no reason given) on goods of £120.
be wary of getting cashback by using lego direct through tcb !!
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madflyinghamster | 27 May 2013
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Have tried several times over a couple of days to checkout and make a purchase, however there is no secure way of doing so. Customer services were unable to assist over the telephone and technical services were 'unaware of any problems'. Useless!
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jonathan1944 | 31 Jan 2013
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TERRIBLE, JUST TERRIBLE, YOU ORDER 6 MONTHS LATER AFTER SUBMITTING A MISSING CASH BACK, LEGO STATE MY ORDER NUMBER DOES NOT EXSIST EVEN THOUGH I HAVE IT IN BLACK AND WHITE WHAT THEY SENT ME!!!! £14 DOWN IN EXPECTED CASHBACK, DO YOURSELF A FAVOUR, DO NOT TRUST LEGO, NEVER BUY FROM THEM, BUY ELSEWHERE, PURE LIERS!!!!
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9102202518 | 05 Nov 2011
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I don't seem to have any luck with Lego. First purchase early in the year failed to track and claim was unsuccessful. Second purchase has so far not tracked either, so I'm not holding my breath!
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EL8 | 28 Nov 2011
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great items and received quickly and cb tracked quickly to. thank you
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mortoa | 25 Mar 2011
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Same here, purchased christmas pressies, still no payment by Lego!
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cooksy | 21 Feb 2011
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Tracked the next day but hasn't moved to confirmed yet (a month later).
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| 31 Jan 2011
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