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Get up to £52.50 of your purchase back
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John Lewis Broadband Reviews

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Among the John Lewis Broadband review feedback below, you will discover plenty of members were clearly delighted with the purchase they made through us. “The broadband was great at a good price. No price increases during the contract” is just one of the positive comments you will find, with others including “good customer service” and “broadband has been good — JL (John Lewis) paid up as they said they would”.

While it is true some members have highlighted cashback problems in their John Lewis Broadband reviews, others obviously had no such issues. Some of the remarks include “cashback paid with no problems”, “all so easy to get cashback with John Lewis” and “excellent offer — John Lewis Broadband paid out promptly”. One member said: “It tracked quickly and paid out fast, as far as I can remember. Great broadband overall and superior customer service — recommended.”

Review this merchant

John Lewis Broadband Reviews
	Fast payment
	knittingfroggy \| 04 Oct 2017 Report Abuse
	simple and quick to use for a considerable cashback which has been paid fairly promptly
	jshutt \| 26 Sep 2017 Report Abuse
	Smooth and easy process, no issues with payment
	joycesells \| 12 Sep 2017 Report Abuse
	Excellent value for money
	melro \| 09 Sep 2017 Report Abuse
	fast payout from brilliant company
	rono47 \| 14 Aug 2017 Report Abuse
	Excellent. Cashback came through really quickly.
	shaunstaylor \| 27 Jun 2017 Report Abuse
	Excellent product, good customer service, and quick payment.
	davidt1 \| 07 Jun 2017 Report Abuse
	Excellent - no problems
	Jeff_Ball \| 13 Feb 2017 Report Abuse
	quick and simple
	ranger455 \| 05 Jan 2017 Report Abuse
	Excellent apart from a bit slow to send the £40 giftcard
	neryswilliams \| 05 Mar 2020 Report Abuse
	Broadband has been good, JL paid up as they said they would.
	Jon1664 \| 19 Dec 2018 Report Abuse
	cashback paid with no problems
	richardhs \| 19 Oct 2018 Report Abuse
	I received the cash back in around four weeks which is brilliant. Add to that great value broadband and service, and no discernible drop in quality, either in broadband speed or reliability, after leaving BT, and I'm very pleased.
	chriswyatt79 \| 17 Dec 2017 Report Abuse
	Took longer than normal to come through
	groovytoast \| 05 Sep 2017 Report Abuse
	Slow to pay cashback
	lorraibenn \| 08 Mar 2021 Report Abuse
	The broadband was great at a good price, no price increases during the contract where all other suppliers seem to increase them. Don't rely on the cashback as I never got a penny and Topcashback was pretty hopeless chasing them up over a year. I never even got an explanation of why I was not getting a reason for refusal after saying they would try to get this. Disapointed with Topcashback leaving this to go on for a year and then say its been too long for them to challenge the decision.
	Norie_K \| 12 Nov 2018 Report Abuse
	Firstly the cashback didn't track. The lodged missing cashback claim still hasn't been resolved after several weeks. The initial payment was taken, but then the set up process seemed to come to a halt. After several weeks I thought enough was enough. I emailed and they were prompt in replying but decided to take a refund and try elsewhere.
	Emma_Hunt \| 29 Mar 2018 Report Abuse
	Cash back took 3 months due to JLewis site going down at last minute and leaving me stranded.
	benmag \| 05 Sep 2017 Report Abuse
	Never try their broadband. They use a cheap router and you have to change the channels regularly to make it work. We always have drops in our internet upto an hour long, and when i ring their technical dept they say that it is expected to have at least 3 or 4 drops every 3 days, ive never had that with Sky or anyone else. We spend over £130 a week with Waitrose shopping and buy clothes and electricals from John Lewis, and when we said we would cancel all those weekly orders for the sake of a £100 cancellation fee, the person said, i have the ability to remove the cancellation charge, but i wont do it, even though he knew they would loose £6-8000 a year in shopping. What a joke. We are taking it further so i would let you know what his managers say about loosing £8000 a year for the brand to keep £100 in his department.
	Member473627284039 \| 28 Apr 2019 Report Abuse
	Disastrous! First their billing platform went down for 4 days so could not complete my account without payment details. Could not set my username and password as a result of their tech failures. Took 4 months for cashback to come through. Still no sign of John Lewis voucher as promised on the sign up. If I could give 0 stars I would
	OdileHove \| 29 Dec 2018 Report Abuse
	As like others, cashback not awarded, PLusnet/John Lewis say TCB weren't the last referrer, if so ho come it came up as a legitimate referral on my history when I had to do a manual claim? Con artists.
	BigNige \| 07 Nov 2018 Report Abuse
	Dont rely on this merchant for cahback, failed to track, failed in challenge for a missing cashback, I had cleared browsing and cookies prior to purchase, but still declined. Unfortunately I have signed up for a 12 month deal, but will be leaving promptly at the end of contract, as their are ongoing problems with security system offered by the broadband provider, so far not resolved.
	Ian50 \| 20 Jul 2018 Report Abuse
	Failed to send the equipment, set up the direct debit, cashback didn't track and was ultimately declined
	Ravey_Davey \| 19 Jul 2018 Report Abuse
	Dishonest company, not John Lewis, this is Plusnet - they didn't honour my cashback. TCB didn't help either, now I am in a 12 month contract and NO cashback! Don't opt for this, go elsewhere!!!!
	neloalmeida \| 19 Jul 2018 Report Abuse
	Website may bomb out just before sign up (Around the dd form and the cashback then won't get tracked). You will then find that the claim for the purchase will be rejected!!! Happened to MANY MANY MANY people so be warned pick someone else!!! It's god dam slow as hell too!
	wjohnson12321 \| 19 Jul 2018 Report Abuse

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