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Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Fast and Efficient A very efficient and quick cashback payment, very impressed.
	Kingers34 \| 01 Mar 2025 Report Abuse
	£164 cashback, but.... I have booked several trips through hotels.com, and they always track and pay you. no complaints. However, the prices are cheaper using the hotels.com app. and, interestingly, by the same amount as Topcashback's headline percentage. So, if you dont want the fuss of claiming cashback, check the app as well.
	rickmd1964 \| 24 Feb 2025 Report Abuse
	doesnt track Doesnt track do not bother looking at the headline percentages. its a con
	0127flutter \| 17 Feb 2025 Report Abuse
	Took 6 years and they declined I just had my cashback that has been pending since 2019 declined, no explanation as to why, but it taking 6 years in itself is disgusting
	Ethan_Hughes \| 15 Feb 2025 Report Abuse
	Cashback NEVER tracks Altho Hotels.com are very good in their own right, they've stopped tracking any cashback for purchases with me. I have to constantly raise tickets for this, and even then they often come back with some flimsy excuse why they can;t pay out Won't be using Hotels again for a long time!
	Member1282984635629 \| 09 Feb 2025 Report Abuse
	Cash back not paying correctly It states cash back up to 11% for bookings after April 2025, my booking is April 2026 and I’ve only been issued 2%. I’ve opened a claim and TopCashback says it won’t be looked at for a year!!!! Are you kidding me!!??
	clarelouiseuk \| 02 Feb 2025 Report Abuse
	Fastest pay out I've ever received! Booked on 17th January, 20% offer tracked and payable on 24th! Never had a transaction pay out this fast.
	adamuk82 \| 24 Jan 2025 Report Abuse
	Always tracks our cashback I have used hotels.com extensively and have never had a problem!
	mhenry_ \| 22 Jan 2025 Report Abuse
	Don’t bother Rejected my claim which was 100% booked through TCB , will not use again. Paid in full up front , did not track , put on ice then rejected after my stay.
	Woogie5 \| 16 Jan 2025 Report Abuse
	Black Friday 20% Scam Usually this company are ok, yet suddenly when it was 20% Black Friday offer, they didn't pay my £50 commission and said had no knowledge of it. Shame on you!
	coolsite \| 14 Jan 2025 Report Abuse
	Paid out really quickly Paid out really quickly on this transaction. Great experience with Hotels.com
	carobinson3 \| 09 Jan 2025 Report Abuse
	Hotels.com paid on this occasion Cash back from Hotels.com has been a little patchy for me, 75% success so far so please chase up any non-payments and keep records of your original booking.
	roylusted77 \| 09 Jan 2025 Report Abuse
	Excellent Tracked cash back almost instantly then paid out within a few days of returning from stay
	ahumphreys09 \| 08 Jan 2025 Report Abuse
	Not as good as they were Always use Hotels.com via Topcashback and never had any issues until recently. I now have rewards dating back 3 months that haven't been paid when in the beginning they would of been paid almost immediately after the stay. I'm starting to open disputes which is both annoying and time consuming. If they continue not to pay out I will start to book my work travel elsewhere especially since their own rewards scheme is now dreadful.
	Sarah891015 \| 03 Jan 2025 Report Abuse
	Rejected 2 claims worth of GBP200 in my japan trip. will not use them again Rejected 2 claims worth of GBP200 in my japan trip. will not use them again
	laurynyuen \| 31 Dec 2024 Report Abuse
	Does track, but DON'T use the Hotels.com app I have booked repeatedly with Hotels.com in the last couple of years, and I have found that while it does track reliably through Topcashback, you MUST use the desktop browser, as it will not track through the app. Payout will come some time after you complete your stay.
	nlcutxd \| 23 Dec 2024 Report Abuse
	Quick & reliable No issues at all. Payable a few days after my stay was completed
	frabaldati \| 23 Dec 2024 Report Abuse
	One star Never tracks on mobile app and hotels.com always decline a dispute saying they can’t trace the order. Does however usually track on a desk top although don’t expect to receive the higher cashback rate
	Graeme83 \| 02 Dec 2024 Report Abuse
	Good deals Good cash back, great deals.
	Benghazic \| 27 Nov 2024 Report Abuse
	Very quick to pay Good cashback and very quick to pay into your account.
	Emma Punchard \| 26 Nov 2024 Report Abuse
	not good, always declines Not a good cashback option. As per other messages, always declines, disputes take months to resolve and when it does, you either dont get paid out or its for a fraction of the sum! Not worth it. if you just use Hotels.com better to go direct, even then , not a great deal to be had as other sites are cheaper for the same thing! Will be avoiding from now on.
	UmmarY \| 26 Nov 2024 Report Abuse
	No issues with cashback and a great selection of hotels Each hotel I booked had been recorded and the payments came into my topcashback account around about the estimated time. No issues any time
	jackoser \| 21 Nov 2024 Report Abuse
	the overall cashback experience with Hotels.com was good the overall cashback experience with Hotels.com was good
	thehotairballoon \| 19 Nov 2024 Report Abuse
	Declines half the time In the last 5 years, I've booked through Hotels.com 14 times. They have declined the cashback 7 times for no apparent reason. I continue to use them if their prices are better than other sites, but you have to expect not to get your cashback, so don't count that into the booking price.
	rpricedavies \| 18 Nov 2024 Report Abuse
	Do not use Declined my claim saying they couldn't trace my transaction despite all the proof otherwise. I should have booked directly through the hotel and got their points that way - don't make the same mistake I did - there are many many people in the same boat and despite TC trying to help, Hotels.com are just not interested in customer service.
	WendyD99 \| 14 Nov 2024 Report Abuse

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