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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Good deals
Have had some great cash back with this company
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Benghazic | 07 Apr 2025
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Scam website
Followed cashback requirements. I should have got over £100 cash back.
Rouge traders totally denied and rejected cashback.
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Member8120710733924 | 06 Apr 2025
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Often misses to record cash back
I have tried to claim cash back many times with hotels.com and if often fails to record it even if I try to claim missing cash back. Agoda are more certain.
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ruimiguel17 | 04 Apr 2025
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Earnings tracked and paid everytime!
Been using Hotels.com since Booking.com came off TCB. Earnings are tracked and paid within a couple of months every time! Very happy to use and recommend.
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Add3r | 29 Mar 2025
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Progressed Quickly After Stay
Tracked easily and progressed to confirmed within a few weeks of returning home from our stay. Would recommend using Hotels.com!
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GR2024 | 29 Mar 2025
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Very Slow Progress to Payable
Very Slow Progress to Payable
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Davide Zambon | 29 Mar 2025
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Good payer out
Hotels.com have paid me out several times and always prompt at paying.
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trkbyron | 24 Mar 2025
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Good but only once
It is good deal but only a one shot as if you have an account with them created each susequent claim will not be even registered on your account, so not good really.
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Gudru | 20 Mar 2025
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Does not work
Declined cashback, declined claim. I did everything correct and even confirmed with browser plugin.
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ngmajni1 | 19 Mar 2025
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Don’t bother
After a short period of improvement hotels.com are back to failing to track and refusing claims on grounds that they can’t find the booking. Combined with the recent downgrade of their rewards package the company is really not worth the hassle anymore
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Graeme83 | 17 Mar 2025
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Declined no reason
Just had cashback declined from Feb 2019 with no reason. 6 years to make decision...pfft
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Daw76 | 13 Mar 2025
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Why am I only receiving £1.00 ???
Why am I only receiving £1.00 ???
I spent £50.40 with Hotels.com and I should be reveiving 11% (£5.54).
Can someone please explain this to me.
Thank you.
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harveyjuss | 06 Mar 2025
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Fast and Efficient
A very efficient and quick cashback payment, very impressed.
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Kingers34 | 01 Mar 2025
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£164 cashback, but....
I have booked several trips through hotels.com, and they always track and pay you. no complaints. However, the prices are cheaper using the hotels.com app. and, interestingly, by the same amount as Topcashback's headline percentage. So, if you dont want the fuss of claiming cashback, check the app as well.
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rickmd1964 | 24 Feb 2025
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doesnt track
Doesnt track do not bother looking at the headline percentages. its a con
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0127flutter | 17 Feb 2025
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Took 6 years and they declined
I just had my cashback that has been pending since 2019 declined, no explanation as to why, but it taking 6 years in itself is disgusting
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Ethan_Hughes | 15 Feb 2025
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Cashback NEVER tracks
Altho Hotels.com are very good in their own right, they've stopped tracking any cashback for purchases with me. I have to constantly raise tickets for this, and even then they often come back with some flimsy excuse why they can;t pay out
Won't be using Hotels again for a long time!
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Member1282984635629 | 09 Feb 2025
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Cash back not paying correctly
It states cash back up to 11% for bookings after April 2025, my booking is April 2026 and I’ve only been issued 2%. I’ve opened a claim and TopCashback says it won’t be looked at for a year!!!! Are you kidding me!!??
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clarelouiseuk | 02 Feb 2025
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Fastest pay out I've ever received!
Booked on 17th January, 20% offer tracked and payable on 24th! Never had a transaction pay out this fast.
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adamuk82 | 24 Jan 2025
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Always tracks our cashback
I have used hotels.com extensively and have never had a problem!
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mhenry_ | 22 Jan 2025
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Don’t bother
Rejected my claim which was 100% booked through TCB , will not use again. Paid in full up front , did not track , put on ice then rejected after my stay.
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Woogie5 | 16 Jan 2025
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Black Friday 20% Scam
Usually this company are ok, yet suddenly when it was 20% Black Friday offer, they didn't pay my £50 commission and said had no knowledge of it.
Shame on you!
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coolsite | 14 Jan 2025
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Paid out really quickly
Paid out really quickly on this transaction. Great experience with Hotels.com
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carobinson3 | 09 Jan 2025
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Hotels.com paid on this occasion
Cash back from Hotels.com has been a little patchy for me, 75% success so far so please chase up any non-payments and keep records of your original booking.
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roylusted77 | 09 Jan 2025
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Excellent
Tracked cash back almost instantly then paid out within a few days of returning from stay
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ahumphreys09 | 08 Jan 2025
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