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Get up to 11.55% of your purchase back
when you shop with Ernest Jones
Ernest Jones Reviews
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Reviews and experiences from TopCashback members who have shopped with Ernest Jones.
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Ernest Jones Reviews
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Does not want to pay out cashback! AVOID!
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anjaaa | 24 Mar 2020
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15 months to to payout
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Xmaseve2005 | 14 Mar 2020
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This cashback has taken 6 months to receive through, with me needing to lodge a missing claim. Topcashback have dealt with this great though.
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FaydeJong | 18 Feb 2020
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Purchased jewellery from Ernest Jones on 7.12.18 (yes, 2018!) and despite many tickets of complaint to Topcashback EJ has still not paid the 10% cashback as of 30.12.19, over a year later. 1 star for them. Don't give them your money, shop elsewhere.
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cnutchops | 30 Dec 2019
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still waiting after 16 months for £70 cashback. Don't bank on ever sy money from this loteeing an
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Super_G_Man | 15 Nov 2019
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A year later I am still waiting for my Cashback from Ernest Jones.
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anjaaa | 22 Jul 2019
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I've had £150 as "confirmed" for over 2 1/2 years and still not payable. TCB keep asking for my patience. Laughable service from both sides.
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Pratty1988 | 12 Jun 2019
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Have had a claim dismissed for a necklace bought on 20 Nov 2018 priced £950. Still waiting for it to be rectified. Dreadful service.
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Pr0vence | 12 May 2019
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very disappointed as its been over a year and Ernest Jones still haven't paid up. i have complained to Topcashback but nothing has happened.
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goscoterob | 12 Feb 2019
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Still waiting for cashback 2 years on! Same rubbish response from topcashback each time.
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mjather93 | 28 Dec 2018
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I waited for over 1 year for the cashback and had to contact the company to try to sort out but it was TopCashBack that eventually agreed the cashback to my account.
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jvlegge67 | 20 Dec 2018
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Great services in terms of buying however never received the cashback. Still pending from 2016
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amirb | 17 Jan 2018
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Wouldn't bother with them.I got special rate of 20% and bought wife Xmas present.Day before delivery received email saying out of stock, but no option to wait.Went on website and item was still in stock.Guess they just didn't want to pay cash back so went with Beaverbrooks, where il go in future
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didger72 | 29 Nov 2017
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This took 8 months to become payable and that was with Topcashback continualyy chasing it.
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herons | 05 Sep 2017
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3 months after purchase and still no payment
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Dave_Nelson | 06 Aug 2017
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Awful customer service. Ernest Jones is the worst jewellery you can choose.
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| 23 Jun 2017
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Did not track. Beware of larger purchases.
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philjay2008 | 17 May 2017
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Cashback still pending from 12 months ago
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SammieLouXx | 10 Mar 2017
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Done everything correctly,but did not track and claim rejected
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steveyhow | 18 Feb 2017
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My review is purely based on Cashback experience as the iten I purchased was fine and dispatched promptly. Cashback did not track - contacted Customer Care who investigated. The retailer replied 'declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction'. It seems that although I purchased item through TopCashback link I had also visited Ernest Jones site beforehand and that invalidated any claim. Disappointed.
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garethomas | 09 Feb 2017
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Please be aware of this retailer. I had purchased a michael kors bracelet, via TCB which was tracked as normal however the Cashback never materialised due to 'network' issues with the retailers (ernest jones) vendors. This may not be a regular outcome, however the process to investigate missing cashback claims with this retailer is filled with hollow words with apologies without any real details as to why they failed to honour the cashback. If you find it cheaper elsewhere to purchase the goods before cashback, I would recommend you purchase from there.
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solarez | 05 May 2015
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Made a purchase for my wife 30th, paid for the item in full online, but it was not tracked correctly. waited a couple of days to we sure then logged a claim. After waiting 3.5 months finally got a response that the claim was rejected, that didn't meet the conditions, but no explanation of which conditions I did not meet. DO NOT BUY FROM ANY PRODUCT AND EXPECT CASHBACK.
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DinkyDavo | 13 Aug 2014
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Appalling. Tracked, then refused claiming the purchase had been cancelled despite having order number, email confirmation and goods in my possession. Remained insistent despite pushing from TopCashback. Process took months. I will never purchase from Ernest Jones again.
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wheezyb | 25 Jul 2014
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