Get up to £200.00 of your purchase back when you shop with EE Home Broadband - New Customers
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Get up to £200.00 of your purchase back
when you shop with EE Home Broadband - New Customers
EE Home Broadband - New Customers Reviews
Reviews and experiences from TopCashback members who have shopped with EE Home Broadband - New Customers.
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EE Home Broadband - New Customers Reviews
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I hope the cash back comes through, the order and purchase went well.
However the transition service from my current provider to Orange was awful, I have phoned them multiple times to chase and complain. I ordered on the 19th June, phone line was activated on the 29th June and since then I have not been able to make or receive any calls. It took ages to organise an engineer to come round and then they never turned up, phoned them today and it was sorted over the phone. (Don't know why they didn't do that in the first place.)
My phone line is finally working but my broadband will be delayed as it was meant to be activated today. Hopefully the broadband will be good to make up for the extremely poor service and provider transition.
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Namboy | 10 Jul 2012
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I've also had problems with the Orange Broadband Cashback - 9 months later its been officially declined (despite me still being signed up to Orange Broadband), apparently no form of recourse.
If anyone has had any success using other means - such as through the Advertising Standards Agency, Trading Standards, Small Claims Court etc, please post.
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| 21 Jun 2012
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I have now had the broadband and home phone for at least 10 months, the transaction never tracked and then I have had a ticket raised for over three months Orange have still not confirmed the transaction even though every bill has been paid on time by direct debit. Topcashback have said they can not do anything until Orange confirm. Secondly Oranges customer service if there are any problems is seriously bad, I will never use Orange again.
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nsjones | 12 Jun 2012
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Took out contract in October, no sign of cashback and never tracked, despite following the instructions exactly as directed. TCB don't seem to be much help with this either - very poor service from both parties in this instance.
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dezzac | 07 May 2012
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Absolutely appalling!!
Never received the cashback from orange despite doing everything as directed and continued to pay both the broadband and mobile contract each month!
Even with a tbc claim submission orange still have never paid out a penny on the home broadband offer v.dz promise and assure on the phone that all is ok!!!
Not good enough orange!!! Very poor experience.
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Sappy2573 | 05 Apr 2012
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I have now been waiting 8 months and still no sign of the cashback, very dissappointing. The order did not track, so I raised a case which has been waiting for the retailer to confirm. I have provided all requested details but they still seem to be dragging their feet on the matter.
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nsjones | 02 Apr 2012
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Avoid Orange Broadband like the plague. Poor line speed (2mb sec if I'm lucky - O2 gave me 14mb) and the WORST customer service centres in the world.
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Mattsando | 20 Mar 2012
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I ordered this back in August, following the instructions to the letter. The offer was £70 cashback and £40 itunes vouchers. I received the vouchers this week but still no cashback, despite submitting a missing cashback claim in November, and two nudges since. Poor producr and service regarding the broadband itself, no where near the speeds of my previous provider using the same line.
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zairo2 | 18 Mar 2012
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Placed order in November, followed instructions carefully, submitted a missing cashback claim after 60 days and am still waiting for a response :-(
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bigfrillypants | 17 Mar 2012
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more than a year since I had my home broadband bought using the number indicated on this website. I have never receive a penny
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ictatarasanu | 04 Mar 2012
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Was misinformed on the telephone as to the likely speeds that I would get. Download speeds in peak hours are shocking and barely acceptable at other times. Cant wait for the 18 month contract im tied into now to finish. Its not entirely their fault, as they rely on the BT network now instead of their own.
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paulgod | 24 Feb 2012
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Got the router installed and set up in September 2011. Have rung orange many times and they are refusing to pay me the £150 cash back. Internet is great but had to pay £60 for it to be installed... We thought the £150 cash back would of course cover this fee. Big disappointment.
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fdb88 | 18 Feb 2012
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I was a fool to hope I would get cashback in light of my mobile experiences with Orange ! Despite ordering correctly through their broadband specific phone number , my cashback didn't track . Their office staff haven't givenme the correct ref number for topcashback to pursue my claim. Avoid like the plague - I wish I had - BEWARE !!!!!!!!
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groucho | 17 Feb 2012
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Processed the order in Oct 2011, quoted my topcashback username to the telephone representative to ensure I received my £70 cashback.
So far nothing has been tracked, and enquiry has been sent via TCB. They wanted all the billing details which i provided promptly. Topcashback reply was that it may take several months before Orange get back to them.
Nearly 4 months have passed and nothing.
Poor service from Orange and TopCashBack.
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cnagra | 02 Feb 2012
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Applied for the £40 cashback deal over the phone, received a £40 Sainsburys voucher instead. I'm grateful to have received something, but this is clearly not 'what it says on the tin' as I specifically chose to apply via TopCashback and not through the myriad other incentives that Orange have going through other websites.
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kadj | 21 Dec 2011
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Follow the instructions carefully, make sure you have your topcashback username or email address before placing your order. I placed my order and by 4 weeks the cash back tracked to my topcashback account, I then claimed it and it appear in my bank account within 5 working days. My internet was a bit flaky for the first two weeks which is normal when changing ISP's as they run tests on you line to find out what it supports without dropping out. After the testing had finished my internet is spot on I'm still getting the same high speeds as my old ISP. Even though they through in a free Netgear Wireless N router I stuck with my existing setup a Netgear DG834G Version 1 as my exchange only does 8Mb anyway, I ask for my username and password for the ADSL connection which they gave me and everthing works fine. The only downside is its a 12 month contract. My previous ISP was only 1 month contract. The only reasons I switched was half price home phone and broadband for existing orange customers and it was cheaper than my previous ISP. The customer advisor I spoke to was very helpful and polite, didn't mind me asking questions.
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alunian | 20 Dec 2011
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Cashback was payable in just 19 days of my broadband being activated. Thank you Orange
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Slobberchops18 | 19 Dec 2011
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Very good - Cashback after exactly 30 days of starting with Orange broadband, and payable immediately. The customer service is extremely good. The broadband itself is a little slow, especially at peak times, but is still good enough for all our needs (e.g. Streaming on-demand TV services).
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jamespoly | 16 Dec 2011
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Still waiting from April 2011 for cashback for broadband sign up. Merchant asked for statement numbers (as well as account number)in May which I supplied the same day. I received a phone call from Orange/merchant in May asking for TCB username and person on the phone said cashback would show on my account that week. Nothing since. TCB have resubmitted the claim to the merchant on 28/10. 8 month wait so far.
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| 10 Dec 2011
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Follow up to my previous review: After well over 60 days there was no mention of the cashback of £70.70 and £40 itunes voucher. So I have submitted a claim with Topcashback. Does not look promising at this stage.
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zairo2 | 01 Dec 2011
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Attempted to take advantage of cashback offer in March, rang dedicated number and emailed as requested MAC code etc. Transaction was not tracked, after 7 months Orange refused claim advising MAC code was not advised despite having email proof.
Don't bother with this offer
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| 23 Nov 2011
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Very unhappy with the cashback offer from Orange. I phoned the "dedicated" phone line to sign up - gave my Topcashback details so was convinced it was all going to follow through fine - this was in April btw.
Now after chasing Topcashback find out it has been declined due to another merchant being credited with the money. WHAT!! How can this be when you phone a line given to you by Topcashback! I will be calling Orange tonight to find out how to make a formal complaint and have contacted The Office of Fair Trading as this cannot be right. Very disapointed Topcashback - You need to remove Orange from your Merchants or make some serious adjustments to the tracking process if a dedicated phoneline can be credited to another merchant.
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Snottycat | 09 Nov 2011
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Had a nightmare trying to get my cashback from Orange and when i did recieve it it wasnt even half the amount it was supposed to be :(
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| 07 Nov 2011
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"all those complaining about the lack of tracking... From what I understood, the transaction will appear after 60 days from agreement."
Yes, and that ISN'T happening, hence the complaints! Nothing appears after 60 days, and when you submit an enquiry it's put 'On Ice' for another 30 days.
I find that completely unacceptable, we are told to wait 60 days, you wait, and then need to wait ANOTHER 30 days before the Enquiry is even submitted to Orange.
I'm very unhappy because I dialed an Exclusive TCB number, it's installed, and I'm paying for it. This failure to track in really is poor because no one can blame cookies or any of the other excuses retailers find not to pay :(
Very unhappy with this offer, and it feels like a scam.
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bxboards | 19 Sep 2011
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