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EE Home Broadband - New Customers Reviews

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Reviews and experiences from TopCashback members who have shopped with EE Home Broadband - New Customers. Review this merchant

EE Home Broadband - New Customers Reviews
	I originally had a Virgin Media phone and then transferred to Sky for some time. I could not get the site to take my details as it keeps saying I would need a phone engineer and to change my landline number which I do not want. It is OK if you have always been SKY as they both use BT lines.
	Welshie42 \| 16 Sep 2019 Report Abuse
	Been waiting since December 2016 for payment. Avoid if you expect cashback.
	ukmsf \| 22 Jun 2019 Report Abuse
	Dont ever buy EE contracts, they put the price up half way through the contract in the name of inflation!!
	keyuri253 \| 19 May 2019 Report Abuse
	Terrible, Only paid half,Customer Service useless, all deny theu know how to resolve issue, pass the problem to someone else
	petie86 \| 06 May 2019 Report Abuse
	will not advise this company at all
	muhalima \| 28 Apr 2019 Report Abuse
	Rubbish. Was offers £120 and only go £70 5 months later
	1118726485701 \| 16 Apr 2019 Report Abuse
	7 months later, still no cashback, Worse cashback merchant I have ever dealt with
	petie86 \| 13 Aug 2018 Report Abuse
	Order from 2015 never processed, still showing as Claimed!
	chibiemsu \| 08 Jul 2018 Report Abuse
	Cash back should have been £100, but only £50 was paid. Customer service team and ee rejected the claim suggesting that the complaint should have been done within 30 days! They refuse to correct their mistake by hiding behind a 30 day policy which is usually too short of a timeline for people to realise they are getting less than advertised because topcashback website clearly suggests that the cash back amount might track lower at the beginning to stop claim coming through. Disgraceful!
	Lolapasquier \| 30 Jun 2018 Report Abuse
	Was promised £130 for fibre broadband instead got £50. Topcashback blamed merchant. False advertising do NOT trust topcashback
	Jamal_Hussain \| 15 May 2018 Report Abuse
	Broadband cash back of £100 misleading. Can't get the full £100 cash whilst maintaining your existing landline number. By using the cash back link you are forced to choose either an engineers visit at a cost of £30 or change your landline number. If go direct to EE neither are necessary but don't receive the cash back. This is not a condition imposed by EE but by the cash back intermediary.
	Julie_Sturgeon \| 09 Apr 2018 Report Abuse
	Expected Cashback of £125 didn't track. Logged a claim with TCB, relayed a response that the claim would not be honoured by EE as I'd not chased them quickly enough! Another of the many TCB companies who don't honour their cashback promises. When my contract with EE ends I will never use them again.
	MCVague \| 14 Mar 2018 Report Abuse
	Okay provider, cheap service but beware that they do not pay the cashback they state, I got £69 instead of the £125 that was listed at the time of purchase. Shame that some merchants go back on their word :(
	bailey87 \| 09 Mar 2018 Report Abuse
	Not happy. I will be wary next time. On 13/11/2017 took new contract with EE . On the website it stated a cash back of 125. I oonly received half of that. After appealing about the discrepancy, EE wrote to me today (4months later) that they will not take my case further. Disappointed to say the least.
	Chapaa \| 08 Mar 2018 Report Abuse
	Switching was fine but the promised minimum speed isn't always received and I was misled totally about the free 5g of data
	sadcjp \| 26 Jan 2018 Report Abuse
	Long time to get your cash back
	SARGATI \| 17 Nov 2017 Report Abuse
	Tracked correctly at 150£, but after 4 months declined for no reason. Be very careful with this merchant!!!
	jordanj99 \| 25 Oct 2017 Report Abuse
	claim declined - no feedback provided. awaiting outcome of claim
	J2014 \| 12 Oct 2017 Report Abuse
	Cashback tracked incorrectly and was then declined. Broadband's really slow too, varying between 0.64MbS and 5.73Mbs
	iansandford \| 12 Oct 2017 Report Abuse
	Still waiting but I'm having the last laugh.....
	ForumArch \| 10 Oct 2017 Report Abuse
	I was tempted by this merchants offer but, after reading other peoples reviews I will definatley pass this merchant by. and pick one with mor honestly
	ashleighash1 \| 23 Sep 2017 Report Abuse
	Purchased 18 months of high speed broadband with the promise of £125. Only £50 tracked. What a swiz!
	marb67 \| 19 Sep 2017 Report Abuse
	Purchased in May. Had to raise a Support Ticket and still waiting months on.
	daveyboyuk \| 13 Sep 2017 Report Abuse
	Not good EE have not paid out the right amount of cashback £125 paid should be £150
	jon1952 \| 01 Sep 2017 Report Abuse
	EE do not pay the cashback they promise
	mrpeteroneill \| 26 Aug 2017 Report Abuse

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