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Get up to 3% of your purchase back
when you shop with B&Q
B&Q Reviews
Reviews and experiences from TopCashback members who have shopped with B&Q.
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B&Q Reviews
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I've ordered for in store collection 4 times now and each time I get to the shop they haven't got the goods ready so no cash back. Rubbish service!
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James_Dinsdale | 08 Oct 2010
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SUPER SERVICE, WAS CALLED WHEN SHOPPING AVAILABLE TO COLLECT IN STORE AND TOLD WHICH ITEMS NOT AVAILABLE BUT WHICH OTHER STORE I COULD COLLECT FROM.
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flycar61 | 28 Sep 2010
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Tracked and paid really quickly. Placed order to collect in store and it was ready when I reached the store. Will use again.
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shelleybean | 27 Sep 2010
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Excellent service from B&Q
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Richardh | 24 Sep 2010
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Tracked quickly before I had picked up purchase from store and become payable less than a month later.
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Gilliebee | 20 Sep 2010
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Good customer service - rang twice and confirmation in post and delivery drivers rang too.
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elenarosa | 19 Sep 2010
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I used reserve and collect - collected next day with no problems my cashback tracked and went into confirmed a week later. ( I will definitely use this service again )
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margaret47 | 15 Sep 2010
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Tracked fast and paid promptly.
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Mes1214 | 14 Sep 2010
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Very quick to track and paid out within 5 weeks!
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Benno56 | 08 Sep 2010
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Arrived at the store to collect my reserved goods be told that no one had bothered to find the items. It took them 20 minutes to find the 4 items I had reserved with one of the items now being out of stock resulting in me haveing to buy a larger size. Then (to ad insult to injury) they didn't put through the purchase as a reserve and collect purchase so i doubt I will be getting any cash back.
E-mailed customer services but received no response...
Avoid
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draillih | 06 Sep 2010
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Made my purchase of a greenhouse by using B&Q's online reservation facility and collected in store at the till. Cash back tracked and paid out on the precise day. Will do more business with B&Q via TCB.
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STUART99 | 06 Sep 2010
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Really good experience with 'reserve and collect'. Store was excellent when we couldn't get there by reservation deadline and held product for an additional day. Cashback has tracked and confirmed very quickly, just waiting for payout now!
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at79 | 04 Sep 2010
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Great tracked within a day of reserving my item. Will definately use again
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Aramas | 03 Sep 2010
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Problems with Reserve & Collect - although the B&Q website said my items were in stock and sent me a collection reference, I received a call from the store later on to say they couldn't fulfil the order as the items were not in stock after all and they couldn't order any more. Now not sure what to do - the cashback has tracked but clearly as B&Q couldn't fulfil the order, no cashback should be payable. Obviously it was not my intention to "abuse" the system by placing an order that wouldn't be collected and paid for, but if B&Q's website is as unreliable as this at predicting stock levels, this is bound to happen to other customers.
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sjw973 | 03 Sep 2010
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The shop & reserve option selected turned into a bit of a nightmare, it should have been a breeze but wasn't!
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| 02 Sep 2010
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very pleasant, straight forward transaction
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mcboro | 02 Sep 2010
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Quickly came onto my overview, taking a few weeks to become 'payable' though but fantastic all the same!
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James_Berkshire | 28 Aug 2010
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tracked and paid quickly small amount but better than nowt!
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miss_money_saver | 24 Aug 2010
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very good will shop again
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stewood1959 | 23 Aug 2010
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Tracked quickly and paid quickly too. Very pleased with this transaction. At one stage I took a load of tiles back that I had reserved online, and swapped them for the same amount but all with the same batch number. The fact that the original lot were refunded made me worried the cash back wouldn't track or be payable, but it went through no problems.
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gmueller | 17 Aug 2010
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