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when you shop with B&Q
B&Q Reviews
Reviews and experiences from TopCashback members who have shopped with B&Q.
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B&Q Reviews
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Cashback tracked fine, however very poor quality product received from this merchant, poor customer service, goods were returned. Unlikely to purchase from this retailer again.
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mdean | 02 Nov 2011
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tracked and confirmed quickly
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lisa67 | 01 Nov 2011
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I would have given 5 stars all round but deducted 1 star because I was not able to choose my preferred day to collect. I ordered on a Wednesday and had to collect the next day, which at the time was not convenient. Other than that, I had no problems at all, the item was waiting for me at the collection point and the transaction was confirmed on TCB within a few days of collecting from B&Q. Would definitely use again, I just wish Hubby would let me know when he wants something instead of popping in when we pass by.
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lynne77 | 30 Oct 2011
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Ordered online via Reserve & Collect. Went to collect, on the day stated; No items reserved. Customer Services knew nothing of the reservation.
Would I do it again? No
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sanboli | 30 Oct 2011
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so easy a child could do it!
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Angelina1163 | 26 Oct 2011
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I placed a click and collect order for some Fernox, but when I went in to collect it the following day, it had not been picked, even though they had my printed reservation sheet to hand. When they eventually got the item for me I paid for it at the tills as a normal purchase. However item did track, but I'm not impressed with the service.
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Maz37 | 23 Oct 2011
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was easy to deal with and the delivery people got in touch early which was nice
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| 21 Oct 2011
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I reserved and collected however there was an issue with stock so i ended up picking it myself off shelf and paying do doubtful i'll get the cashback
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buckfast67uk | 17 Oct 2011
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B&Q are awful - their customer service is so bad, I wouldn't recomennd to anyone after some horrendous treatment two seperate friends have had!
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KarenDimps | 13 Oct 2011
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First time I have used this and found it excellent
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| 12 Oct 2011
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Tracked and confirmed very quickly. We all need a DIY store at some time so I'll definitely use them again.
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Munchkinfox | 11 Oct 2011
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Always quick to track and pay.
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jt57 | 10 Oct 2011
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I have voted all 5 stars as overall my experience has been excellent
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Laura702 | 06 Oct 2011
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communication from the store was excellent, hardest thing was getting to the checkout with the kids in tow!
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Maybe77 | 06 Oct 2011
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very easy to do,a great experiance
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glynmike | 04 Oct 2011
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Had to go to store further away from the house as the nearest store did not have all the deisred goods
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Alan_and_Jen | 30 Sep 2011
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I ordered a glass splashback that arrived smashed ! The packaging was unsuitable for glass and offered no protection .When i phoned and asked them to come and pick it up they said it would be a week before they could,in the meantime i had to try and move it without getting glass all over the house . They never came for it and i had to dispose of it myself.
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janey007 | 25 Sep 2011
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I couldn't buy the product online but when i reserved it for a store pickup i still got cashback
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| 23 Sep 2011
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Tracked quickly and arrived within days. No problems so far.
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pippy100 | 22 Sep 2011
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Tracked originally at 2.42p then went to payable and suddenly a ZERO amount shown, i know cashback is a perk but if these merchants are not going to pay out then maybe they should not be on this site?? Also delivery was a bit of a nightmare as we were never called when they tried to deliver the first time as were both out at work, thats just extremly silly if you ask me. No point using via topcashback if not going to pay out may as well lug it all back from the store
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| 22 Sep 2011
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As a retailer they are fine, I use them for specific things I need and if I need something from their shop will use again.
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BarrysDaughter | 20 Sep 2011
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Originally tracked ok, has suddenly become payable at £0.00 - Not not looking good so far, will have to complete a missing cashback claim so I suspect I won't see any of it.
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johnmw1 | 14 Sep 2011
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Originally tracked without any problem, has now become payable at 0.00 - Not happy as spent quite a lot of money with this company in the past. Have completed a missing Cashback claim so will now just wait and see!!!!!!!
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gill192 | 12 Sep 2011
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