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Get up to 4% of your purchase back
when you shop with B&Q

B&Q Reviews

Reviews and experiences from TopCashback members who have shopped with B&Q. Log in to review

B&Q Reviews
	Very quick at cashback.
	pauline777 \| 31 Jul 2015 Report Abuse
	Fast and easy transaction.
	michaelgilpin12 \| 24 Jul 2015 Report Abuse
	Vary good thank you
	itsjo1 \| 15 Jul 2015 Report Abuse
	No problems, cashback tracked and paid quickly
	sjpkjp \| 14 Jul 2015 Report Abuse
	Did not track correctly. Was supposed to receive approx £260 cashback but tracked at £0.06. Very poor experience.
	dannypollard1976 \| 05 Jul 2015 Report Abuse
	Excellent so quick to be able to collect top cashback. This is the firm I would use in future. Thank you b&q
	Patsymomouse \| 22 Jun 2015 Report Abuse
	Another high value purchase that B&Q are "able to locate my sale". Very Poor
	garrytorrance \| 22 Jun 2015 Report Abuse
	Very fast payout
	Gindo \| 17 Jun 2015 Report Abuse
	Brill, super fast payment
	nicola_jones \| 10 Jun 2015 Report Abuse
	Refused to pay my cashback (£9.15 or so) claiming the order didn't go through TopCashBack when indeed it did.
	Lexingtongue \| 22 May 2015 Report Abuse
	DO NOT USE! They do not pay any cashback ! It is a swindle..
	don140 \| 17 Mar 2015 Report Abuse
	Had to submit a claim as it didn't track at all. Eventually resolved by TCB customer care and the money was there :)
	Itsallaboutsmoo \| 31 Dec 2014 Report Abuse
	I spent just under £1800 in two separate transactions but neither tracked. I lodged a claim, but despite me providing evidence with B&Q order numbers matching the 'Clicks to Merchants', I received the response that the cashback was "declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Very disappointed. I factored the cashback in when shopping around. I could have gone elsewhere and spent less overall.
	jsegger \| 16 Dec 2014 Report Abuse
	Used click and collect, cashback tracked and then rejected. so not worth the hassle
	Maddocks \| 16 Sep 2014 Report Abuse
	Have placed a number of orders with B&Q through the topcashback. B&Q is fine, products arrive next day and as expected. however, the B&Q cashback never seems to track , even through I placed other orders using the same browser on the same day which track instantly. Actually claiming the cashback is also an issue and none of my claims seem to have be processed
	krysz76 \| 28 Aug 2014 Report Abuse
	My click & collect orders never track with this retailer (4 separate orders now and all the same). Always have to do a manual claim.
	hr87 \| 24 Aug 2014 Report Abuse
	B&Q never honoured the cashback. They had to resend one of the items in the order (it was split into 2 different deliveries by two different tracked couriers, and one of them lost the parcel), and then they told TopCashBack that my order had been "returned" when it hadn't. Beware of this when placing an order.
	Xenicus \| 18 Jul 2014 Report Abuse
	Their "reserve & collect" service does not cashback so don't bother doing it this way. Company seems stuck in the pre-internet era
	sur7669 \| 12 Jul 2014 Report Abuse
	It appears over the last few months that Cashback has not been forthcoming for other users of the "Reserve & Collect" system, sadly most of these seem to be (like my own) high value purchases. What is more disconcerting, after two months now "waiting on merchant" sending a "nudge" to TCB doesn't really achieve anything (they say that themselves) so it begs the question "why bother sending nudges"? In my experience and others here over recent months....give B&Q a miss, seems they ignore you and TCB ignore you as well.
	Torbitt \| 08 Jul 2014 Report Abuse
	B&Q online are absolutely rubbish. Had to wait 3 weeks for doors to come back into stock - then they delivered the wrong doors! They ignore emails so had to phone and won't give a refund until THEY pick them up - 5 days later still no pick-up - and they still have my £220. Not happy and will never buy from them on-line again.
	\| 23 Apr 2014 Report Abuse
	Tracked fine, however no email. Even though I have receipt and shows reservation etc no payment has been made and am almost 9 months on. Homebase tracks fine and pays with no problem!!
	helenevans2005 \| 23 Apr 2014 Report Abuse
	Declined my cashback after buying 2 sets of French doors. I would not buy from this company again online or in store!
	elguajiro \| 22 Apr 2014 Report Abuse
	Would recommend went through to being payable within a month. Excellent service. Well Done B+Q.
	krnthmsn \| 17 Apr 2014 Report Abuse
	Good Price and goods delivered for free - next day! BUT Cashback denied. Lodge complaint, but denied on basis that was not the last system that referred to B&Q. However, no details, so not transparent. So experience undermined by another example of Cashback not not delivering.
	Martin_Whiting \| 16 Apr 2014 Report Abuse
	Update: Well against all my expectations the cashback has been paid. What I don't know was whether it was my complaints directly to B&Q or my complaints to TCB that stimlated this. I had given up then suddenly a credit appeared straight in my "payable" column. So well done whoever sorted this for me - faith restored.
	tidsthecat \| 24 Mar 2014 Report Abuse

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