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Appliances Direct Reviews
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Reviews and experiences from TopCashback members who have shopped with Appliances Direct.
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Appliances Direct Reviews
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DO NOT USE, They have taken my money and will not deliver goods. keep getting me to ring my bank, I know they money has gone from my account but they will not accept so I have to pay again !!!!
Would you trust them enough to pay again?
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elouise | 09 May 2012
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I got an amount in the cashback then it went to zero. I have raised with TCB and hoping they can sort.
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Higgidoni | 17 Nov 2010
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Very disappointed. We chose this retailer because the cashback made the price much more attractive. Even spoke to salesperson on the phone before placing the order to find out the correct steps to take and was reassured that we could claim. After three months our cashback claim was refused and,despite putting in a customer care ticket, TCB did not come back with any feedback. Happy with our product (although they did deliver the wrong oven at first,) but very unimpressed with them going back on their word re cashback (worth approx. £100 so we're not just talking pennies here).
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allibrown | 12 Oct 2012
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Very poor at giving cashback - I chased Topcash several times they finally chased supplie (5 months after purchase) and supplier declined cashback saying purchase not made entirely on line. This completely untrue as purchase was made on line so I would not use this company again.
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shiney | 22 Jun 2012
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Beware of the 1.5% surcharge for credit card transactions...
This was not disclosed until the point the site has captured your credit card details on the delivery screen.
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SteveEnderby | 15 May 2012
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Two stars (I can't use the rating system so writing it here). I would not touch them again for anything requiring instalation. I bought a washing machine which they claimed to test (I was in another room at the time) but they blatantly didn't because there was still water in the machine and when I drained it it went all over the floor. Turned out there was a hole in the tube and Customer Services tried to tell me to put duct tape on it, and seemed surprised when I wanted a replacement. When I did get a replacement they didn't tell the couriers to install it even though I'd paid for it to be installed, and that time I couldn't get through to Customer Services at all. Very shoddy people, I suppose would be ok for a smaller appliance but I don't trust them at all.
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cooloperator | 06 Oct 2011
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Good product and great customer service
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| 28 Sep 2011
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Tracked very quickly. Have not rec item as yet so cant comment on the del or service as yet.
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parkeraah | 17 Sep 2010
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I ordered a cooker hood at lunchtime o Monday and to my surprise it was delivered at 10am on Tuesday. Amazing !!
I also had to call customer service for sme technical advice and the staff were very helful and friendly.
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maisie14 | 27 Jun 2010
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No fuss, very quick delivery. Would use again
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jimbo53 | 20 Jun 2010
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This company will tell you the items are in stock when they aren't ans then keep delaying the delivery sometimes without telling you. Terrible customer service. AVOID!
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hempogt | 07 Jun 2010
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Avoid.
Placed order in March. Money taken. Goods will now, I'm told, not be delivered until late June (3 months late, of course they keep my money during this time!). Meanwhile price on their website drops, but they refuse to adjust price (bear in mind goods are 3 months late).
And to add insult to injury, they reject the cashback claim.
Avoid this company. Very poor.
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| 06 Jun 2010
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This site is brilliant - extremelly professional and very quick cashback - tracked - confirmed & paid - also hard to beat their prices - and I ALWAYS look hard before I buy - highly recommended.
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spikeyboy | 14 May 2010
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great fast payment and fab service
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wendywop | 01 May 2010
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Tracked quickly, very good discount price paid. Cashback only on price ex VAT.
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se35 | 15 Apr 2010
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Very quick to track, delivery promised within a couple of days and the price of the fridge was the best I could find by far.
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redinhorn | 22 Mar 2010
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great prices and quick to track
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fernidoo | 01 Mar 2010
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brilliant!!! looked on other websites for neff appliances but chose yours because of this incentive! will definitely purchase again x
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lynne_hirst | 15 Feb 2010
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Product was "In Stock" online but had to wait for delivery as it was out of stock. However,item was over £200 cheaper than anywhere else online and a bit of a bargain.
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t666sja | 12 Feb 2010
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Tracked same day ,great price on a cooker hood.All good.
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wurzle | 30 Jan 2010
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Fairly quick. Good fast service for goods.
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Gwyneth | 21 Dec 2009
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Still pending a month after order was placed, payment taken, and a week after delivery. Would have expected cash back to have been confirmed by now.
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grumpypants | 11 Sep 2009
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Excellent. 1 day after ordering Appliances Direct called to arrange delivery Within 4 days our dishwasher had arrived! Best price on web and cashback too - very good.
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TPY | 25 Aug 2009
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