Get up to 10.5% of your purchase back when you shop with Appliances Direct Join TopCashback Free

Get up to 10.5% of your purchase back
when you shop with Appliances Direct

Appliances Direct Reviews

Reviews and experiences from TopCashback members who have shopped with Appliances Direct. Log in to review

Appliances Direct Reviews
	I ordered a dish washer from them that was quite heavy, it was easy to order and arrived on time so no problems there however, the driver refused to help me unpack the item and check it for damage which I could not do on my own due to the weight and dimensions of the product. As I had no one at the time available to help me I left the item in storage until I could get help. I did check what I could see, all around and on top of the item but it was too heavy to lift to look a the bottom. When I finally got some help which was some time after the item was delivered then it was tilted back while I inspected the underside it had a huge smash in it like it had been dropped. If I'd have attempted to tilt the item back on my own to look underneath it there was a very high risk it could have fallen back and caused major damage to the item and other possessions of mine or even worse gone the other way and landed on me causing what would most likely be serious injury. On discovering the damage I got onto appliances direct, sent them pictures of the damaged goods who eventually offered me a refund BUT I had to return the product myself. To do this would have cost me almost a 3rd of the cost of the product which is in no way a full refund. I offered to accept an exchange and they refused, I offered to wait until one of their couriers was in the area to pick it up, they also refused that. After explaining the entire situation to them even though they said they in no suggest I put myself at risk they at the same time said I only had the 5 days to report the damage and made out like they were offering me a good will gesture by giving me a refund which is just insulting. In order to meet the 5 day window and be treat fairly I would have had no other choice but to put myself at serious risk of injury which they knew but refused to acknowledge. DISGUSTING COMPANY AVOID AT ALL COSTS
	\| 23 Apr 2014 Report Abuse
	Purchased items in June 2013. It's now Jan 2014 and Cashback of £6.40 declined by Appliances Direct as "order not made online". WRONG, WRONG, WRONG !!! They are an online company, how else would the order have been made. I have emails to support the order. WOULD NOT RECOMMEND !!!!
	scottcreaser \| 21 Jan 2014 Report Abuse
	Cashback (more than £10) has been declined without any obvious reason. Feel cheated by appliancesdirect.co.uk. During shipping the outer packaging was badly damage; though the product was fine.
	josephng \| 06 Jan 2014 Report Abuse
	Had no problem with ordering from this company, but with regard to cashback, that's another matter! Purchased goods in July but order has never tracked. According to my Topcashback account, they are still 'waiting for merchant'.
	sarajulia \| 09 Oct 2013 Report Abuse
	Spent Over £3800 with this company back in July 2013, delivered on time(but i did pay extra for that to happen) and i am still waiting for the cashback, i have submitted a claim and waiting with fingers crossed (but that could take month's i'm told?), even if the cashback does appear, i will never use this company or any of there sister "Direct" company's again. The promise is there but the cashback ain't,if the cashback concept is done on trust, then i don't trust Appliances Direct.
	brianv \| 15 Sep 2013 Report Abuse
	Don't use this company they refused my cashback on a genuine purchase for £1700. Seems they are simply using the cashback sites for advertising but not honouring the cashback. Terrible and unethical company.
	pgale \| 29 Mar 2013 Report Abuse
	I placed order in June was told dryer in stock, given delivery date, great i thought, found out morning of delivery item not in stock, no delivery for another 2 weeks! NOT GOOD, I'd taken time off work! As for the cashback - a joke after 6 months of nudges emails I am told no cashback I quote - The reason that we have received to support this decision states… “This transaction has been tracked successfully”. What sort of rubbish answer is that? I am NOT impressed
	\| 05 Feb 2013 Report Abuse
	I am not happy with this company I spent alot of money on here, I had to send something back that i had ordered as i had picked wrong one, I had to pay a lot more money for product I bought plus pay delivery on returned item although I would say the service was very good they havenot given me my cash back!!! So even though i spent another load of money i got nothing for anything so beware of this, It was ages ago I sent off to ask for claim back and they still have not honoured me cash back. IT IS COMPANIES LIKE THIS THAT GIVE CASHBACK A BAD NAME!!! really is not fair on cash back, and if this had been the 1st time I had used cashback I would not of returned and therefor lost out... Come on pay your customers the cashback you owe them Direct Appliances, will not recomend to friend or ever use them again!!!!!!
	ladyKaren \| 21 Dec 2012 Report Abuse
	Had 1 item delivered 3 weeks late. One appliance was faulty, initially they tried to replace with a different part and then failed on further 2 deliveries. Cusomter service was non existent. Wish I had never used them and certainly wouldn't recommend. Use Electrical123 or Ultimate Appliances, both offer a much better service.
	fiddypence \| 03 Dec 2012 Report Abuse
	Very disappointed. We chose this retailer because the cashback made the price much more attractive. Even spoke to salesperson on the phone before placing the order to find out the correct steps to take and was reassured that we could claim. After three months our cashback claim was refused and,despite putting in a customer care ticket, TCB did not come back with any feedback. Happy with our product (although they did deliver the wrong oven at first,) but very unimpressed with them going back on their word re cashback (worth approx. £100 so we're not just talking pennies here).
	allibrown \| 12 Oct 2012 Report Abuse
	I ordered a Toshiba Blu-ray Player from this company, their website stated that the player was "In Stock" & "Ready for Next Day Delivery". I ordered it and paid for Next Day delivery, the day it was suppossed to arrive I received an email to say that it would take a couple of days (or more), to arrive from their supplier (hardly next day?). I emailed them twice for further information and to raise a complaint and received no reply until I had cancelled the order and then their only reply was a simple "comfirming your order has been cancelled" email. I'm not saying their a bad company overall, but in the future, I wouldn't don't trust that their website contains correct information and I didn't like their lack of responce to my query & questions. Conclusion: If I need somthing for Next Day delivery, I'll go to a Bricks & Morter shop.
	\| 14 Aug 2012 Report Abuse
	Very poor at giving cashback - I chased Topcash several times they finally chased supplie (5 months after purchase) and supplier declined cashback saying purchase not made entirely on line. This completely untrue as purchase was made on line so I would not use this company again.
	shiney \| 22 Jun 2012 Report Abuse
	Beware of the 1.5% surcharge for credit card transactions... This was not disclosed until the point the site has captured your credit card details on the delivery screen.
	SteveEnderby \| 15 May 2012 Report Abuse
	DO NOT USE, They have taken my money and will not deliver goods. keep getting me to ring my bank, I know they money has gone from my account but they will not accept so I have to pay again !!!! Would you trust them enough to pay again?
	elouise \| 09 May 2012 Report Abuse
	Brought a smeg fridge/freezer in March and still waiting for my cashback...they have delieved the item and took my money quick enough....but not too quick to pay my cashback...had to put in a claim and now top cash back said it may take months....maybe they are hoping I will forget about it by then...if your thinking of buying from these cos of the money back, dont bother.
	angie140175 \| 03 May 2012 Report Abuse
	Retailer customer service was fantastic however my purchase hasn't tracked and I have chased on several occasions since February with no joy.
	england19750 \| 21 Apr 2012 Report Abuse
	amazing
	kieron_collins \| 02 Apr 2012 Report Abuse
	Very poor customer service, inexperienced staff.
	free40poundsoff \| 08 Feb 2012 Report Abuse
	Fab company to deal with. Superb customer service. Product arrived when they said it would, had 2 phone calls and a text and item tracked within a day of ordering. Highly recommended !!
	Tallony \| 12 Jan 2012 Report Abuse
	I ordered 3 kitchen appliances worth £1500 earlier this year expecting £50 cashback. One item was delivered damaged and rejected. They couldn't replace it but offered an alternative for the same price which we agreed to. All the cashback was refused because "Order Cancelled or returned" it would seem any excuse not to pay. So be warned!!!
	drboylan \| 19 Dec 2011 Report Abuse
	Cashback was tracking before the goods arrived... and they were on next day delivery! Can not fault a thing, best price on my washing machine by £120, next day delivery with an advised 3 hour time slot (very handy) and goodd cashback, whats not to like?
	GixerMoss \| 14 Dec 2011 Report Abuse
	first time would do it again
	\| 10 Dec 2011 Report Abuse
	Quick tracking and easy website for a simple transaction
	jamesmcroke \| 06 Dec 2011 Report Abuse
	A first class service.
	willow371 \| 28 Nov 2011 Report Abuse
	Great prices and service. I would recommend to a friend and will check back for future purchaces
	\| 05 Nov 2011 Report Abuse

1 2 3 4 5 View: 25 50 100

Navigation

Cashback

Reviews