Get up to 10% of your purchase back when you shop with ALL - Accor Live Limitless (Formerly Accorhotels) Join TopCashback Free
Get up to 10% of your purchase back
when you shop with ALL - Accor Live Limitless (Formerly Accorhotels)

ALL - Accor Live Limitless (Formerly Accorhotels) Reviews

Value for money and the fact their hotels offer an excellent service at great rates are just some of the reasons why TopCashback members have left rave reviews for ALL Accor Live Limitless. An easy to use website which is simple to navigate and good customer service are amongst other reasons why customers have been pleased with their experience of booking accommodation through them.

Many members describe the merchant as “highly recommended”, with one calling AccorHotels a “great brand”. Many people who have chosen to write a review mention the fact they received their cashback without any problems or comment on the quick and reliable payment.

Trustpilot users have given AccorHotels a three-star rating overall. While one customer describes them as “by far one of the best hotel booking sites available”, others have been prompted to leave positive feedback due to being impressed with their Le Club AccorHotels loyalty programme. Other reviews left by happy customers mention they were provided with confirmation of their room reservation in a couple of minutes or given great advice on where to stay.

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ALL - Accor Live Limitless (Formerly Accorhotels) Reviews
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Another cashback declined
As others have said, cashback declined and no reason given.
  S4774 | 02 May 2025 Report Abuse
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Declined
Same as everyone else- declined with no explanation, pretty pointless having them on the site if not even 1% of peoplw receives their cashback
  Bethsterxx | 02 May 2025 Report Abuse
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Cashback declined - sort this out TCB!
As with many others my cashback was declined for some spurious reason. Don't bother.
  bjw3003 | 01 May 2025 Report Abuse
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Rejected with no reason
Multiple cashback attempts tracked and then rejected afterwards for no reason. If you are too cheap to pay cashback, don't lie and just come clean.
  Baggio18 | 30 Apr 2025 Report Abuse
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Cash back refused without any reason!
the cash back has been refused without any reason given.
  Allyzw | 30 Apr 2025 Report Abuse
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Cashback Declined Without Reason
Booked through Accor expecting cashback, met all conditions, yet it was unfairly declined. Very disappointing and misleading.
  KinnaraWu | 29 Apr 2025 Report Abuse
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Declined cashback
Cashback tracked for >4 months and the for no reason they declined the amount, won’t be using these hotels again
  DaveB123 | 29 Apr 2025 Report Abuse
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Gone from being the best hotel site on TCB to one of the worst
Used to regularly offer 10%+ cashback that was tracked and paid reliably and quickly. More recently though, rates have been slashed to 3% for members with status and claims are regularly declined for no reason between the date of booking and date of stay. This is bad enough when reservations are on flexible rates, but extremely annoying when booking a prepaid rate. Other tracked stays are taking an age to pay out - e.g. high value stay in August last year still showing as 'pending'.
  tifosi678 | 29 Apr 2025 Report Abuse
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Don't bother trying to get cashback
They will just decline the cashback. Tracked ok and then suddenly declined, even before we stayed at the hotel. Clearly never were going to pay out.
  Archie1978 | 28 Apr 2025 Report Abuse
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Still waiting
Stay completed 16th September 2024, still waiting for cashback in may 2025. Don't bother with these muppets. Clearly accor live limitless don't ant to pay what they have agreed to. And don't bother with their customer service as it's full of muppets too
  johnll1 | 27 Apr 2025 Report Abuse
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Very good. Very Easy
Very good. Very Easy
  marcuspires_18 | 21 Mar 2025 Report Abuse
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Dont bother
Stayed 6 month ago, still no cashback despite jumping through various hoops. Please take these clowns off your site
  loughnafooey | 19 Mar 2025 Report Abuse
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Declined cashback despite me following the rules
Avoid. It took them six months after our stay to respond to repeated nudges and then they declined without a specific reason as to why. Clearly one of those companies that breaks promises. I always check the smallprint of a deal before going ahead with a booking or purchase through topcashback, so there is no reason to decline in this instance.
  f4monty | 14 Mar 2025 Report Abuse
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Declined without explanation.
TCB do remove this retailer from your site. They don't honour their cashback. All four bookings in Christmas got declined, all followed the link on TCB, initially tracked but declined afterwards!
  eddisonlee | 14 Mar 2025 Report Abuse
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Several bookings with more than 90 days after checkout not payable
I've made several bookings in Accor and some have being paid, some has been declined and some has been late (with outstanding status). I can't understand why this is happening, all bookings were made correctly and the checkout date is more than 90 days ago
  drmar | 14 Mar 2025 Report Abuse
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Got the cashback
Got the cashback from booking with Accor Live Limitless for Qatar last November. Went through no problem, 3 months wait.
  GemmaGales02 | 10 Mar 2025 Report Abuse
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Tracked, 9mths later still waiting
Made booking, stayed in hotel, booked via TCB. Value shows in Pending..... This is from June 2024, its now March2025. Safe to say, i havent stayed with Accor band hotels since.
  StuartUK | 09 Mar 2025 Report Abuse
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Declined - no explanation!
Remove this retailer from your site. They don't honour their cashback.
  Joeg87 | 19 Feb 2025 Report Abuse
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Tracked but now paid out 4 months later....
Abysmal. No explanation, just not paid
  sank99 | 18 Feb 2025 Report Abuse
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No cashback - 0 stars
Cashback was tracked 10months ago. Logged a claim that I've had no luck with. Won't stay with them again.
  Macwull46 | 16 Feb 2025 Report Abuse
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Don’t use it!
Hundreds of pounds of cashback declined without any explanation. It repeats the same scenario - I book my stay, I stay at the hotel, the cashback is declined. I open the claim, it takes 2-3 months to get another negative answer. Shame for you. I will never use TCB UK again.
  skodaivan | 11 Feb 2025 Report Abuse
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Cashback not tracked
//We have now received a final response for your claim and been informed that we haven’t been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf.//
  eddisonlee | 07 Feb 2025 Report Abuse
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No problems with cashback tracking or being paid
Took a long time but the cashback was tracked correctly and paid.
  Rowyou | 25 Jan 2025 Report Abuse
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Used to great. Now unfairly declines.
ALL used to be the best hotel group on TCB, with great rates of cashback, reliable tracking, and reliable payouts. Things got worse when rates were reduced for members with status in Accor Live Limitless. However, things seem to be getting worse still as I’ve just had two high-value bookings changed to ‘declined’ in advance of the stay. These were booked at the ‘old’ rates of up to 10% cashback, so I was expecting £100’s. Claim submitted to TCB, but it’s a shame that what was one of the best merchants on the site seems to have become as bad as all the other non-paying hotel groups.
  tifosi678 | 17 Jan 2025 Report Abuse
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Don't waste your time
Stay from December just declined but stay from septemb3r still pending. Both stays completed. Also just made two bookings and no cashback tracked. I wouldn't bother just go elsewhere
  johnll1 | 17 Jan 2025 Report Abuse
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