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ALL - Accor Live Limitless (Formerly Accorhotels) Reviews

Value for money and the fact their hotels offer an excellent service at great rates are just some of the reasons why TopCashback members have left rave reviews for ALL Accor Live Limitless. An easy to use website which is simple to navigate and good customer service are amongst other reasons why customers have been pleased with their experience of booking accommodation through them.

Many members describe the merchant as “highly recommended”, with one calling AccorHotels a “great brand”. Many people who have chosen to write a review mention the fact they received their cashback without any problems or comment on the quick and reliable payment.

Trustpilot users have given AccorHotels a three-star rating overall. While one customer describes them as “by far one of the best hotel booking sites available”, others have been prompted to leave positive feedback due to being impressed with their Le Club AccorHotels loyalty programme. Other reviews left by happy customers mention they were provided with confirmation of their room reservation in a couple of minutes or given great advice on where to stay.

ALL - Accor Live Limitless (Formerly Accorhotels) Reviews
	SCAM Like others - it's taken 15 MONTHS! to have my cashback declined - and I can't even raise this with customer service as it was so long ago and doesn't come up as an option. I have my receipts from my direct purchase with them. It was all properly tracked, and I completed a week-long stay in an Ibis Budget hotel (which was also rubbish). This is an absolute joke. AVOID
	LivGraceCurry \| 09 Jul 2025 Report Abuse
	Scammers After over 12 months they somehow decided to decline my cashback - even though it was properly tracked and I did stay in their own hotel. This merchant is just a joke, a waste of time. Next time, I'll make sure to book through 3rd parties who always honour their payments, not like these scammers. Shameful really.
	mivaul \| 08 Jul 2025 Report Abuse
	Declined cashback Declined cashback for no reason, avoid!
	Namyyy \| 08 Jul 2025 Report Abuse
	10 months, still waiting I have multiple 'pending' cashback transactions from 10 months ago when I booked a bunch of hotels for work. All logged correctly so this is very disappointing they haven't yet been paid out or at least confirmed. Ibis hotels are usually reasonable value and quality but this is very poor service from Accor...
	sgeorge78 \| 07 Jul 2025 Report Abuse
	Terrible, 9 months waiting for cashback, gangsters Got nothing
	loughnafooey \| 03 Jul 2025 Report Abuse
	Same as everyone else; these don’t pay out Been over a year since our stay, still pending and no reason why. Avoid All -Accor-dingly!
	jpip147 \| 22 Jun 2025 Report Abuse
	TopCashback State No Issues Many of my bookings completed 36 weeks ago, but cashback is still processing. Topcashback have said that's just unfortunate and that Accor's average payout time is 15 weeks. They advised that people are just more likely to leave a bad review than good which is the reason for all the bad reviews. Basically seems like TCB are burying their heads in the sand and saying everything is fine.
	Rachelf100 \| 20 Jun 2025 Report Abuse
	No cashback payout. Avoid! Stayed with them in Glasgow last October. Still no payout. Thery seem to think that people don't care but sadly this avoidance of paying a few quid meas that i now avoid Accor hotels. It's a matter of honesty and principle. I'm a business traveller and stay in hotels 4/5 times per month. Ah well.
	sank99 \| 16 Jun 2025 Report Abuse
	Worrying Theme no Cashback paid out I arrived on this review after having a payout for British Airways declined and also due to the problems I had with Accor Cashback. My 2 largest purchases and Cashback both had issues and seeing the reviews for both they are near identical with people posting they never received their Cashback . It there appears to be some scam the promise of Cashback that will never be paid. TopCashback state that payment is not guaranteed and so I would urge not to use this site thinking you will get the Cashback and let that sway your decision as chances are you will not and be left disappointed and cheated.
	allenla \| 13 Jun 2025 Report Abuse
	Refused to pay what I was owed Not only did we lose out on a non-refundable hotel booking due to a bereavement, ALL rubbed further salt into the wound by claiming they didn't believe that TopCashBack was the reason we placed the booking... even though the cashback incentive was the exact reason we chose to book with them rather than another similar nearby hotel, AND the transaction immediately tracked on TopCashBack as soon as I booked it. Judging by other reviews, it appears that ALL are conning customers, and had the nerve to blame TopCashBack for the issue when I gave them a negative Google review.
	AJWard1985 \| 09 Jun 2025 Report Abuse
	As per everyone else - now seem to have a policy of blocking cashback They used to be a reliable payer for me. However since switching to having differentiated rates I have not been paid with Accor claiming they cannot see TCB as the reason the purchase was made. Perhaps it tracks for new customers to Accor but I no longer factor in cashback when pricing up an Accor hotel which means I am now booking with them less. TCB should remove them from the site until Accor start paying correctly again.
	scottymcnab \| 04 Jun 2025 Report Abuse
	Not Honouring Cashback Used ALL Accor Live many times, mostly without problems. Sadly, since April, 3 x bookings have not been honoured. One of them was for a near £600 booking, which tracked, then suddenly changed to declined. Of course I was upset having booked directly through them Via TC, and not a booking site. Was then told generically that maybe I didn't complete the stay or I changed the booking. Of course I completed the stay, otherwise why would I raise an enquiry ? Have supplied booking reference number and date of check in/check out etc, and now status has been changed to "pending". Two subsequent bookings have also failed to track completely and subject to query. Top Cashback should monitor reviews and work with retailers to honour their agreements. It's not fair to often pay more via TC expecting a cash back payment, only to find you don't get the cash back, or have to wait months, so you end up with a double whammy. Using Agoda now until ALL Accor sort themselves out .... buyer beware.
	sukhumvit \| 30 May 2025 Report Abuse
	Avoid! Made a purchase three months ago. Didn't even get to pending. Won't use again.
	Tpb1000 \| 29 May 2025 Report Abuse
	Slow Still waiting for Cashback from a stay in September 2024 that estimated payable was 15 weeks. Despite contacting customer service there has been zero movement.
	cymraesellie \| 27 May 2025 Report Abuse
	**AVOID - utter useless merchant 14 months later, still no Cashback, so will stick to using Any other Hotel. Its tracked, but didnt even make it to Pending.
	StuartUK \| 21 May 2025 Report Abuse
	Declined cashback for no reason Payment declined for no reason. Won't be using again
	cashbackuser123 \| 19 May 2025 Report Abuse
	don't use it. It doesn't work Tried 3 times, all 3 times denied even showing the reservation confirmed. There is a problem with All Accor and also doesn't make any sense give less cashback to gold and upper tiers. They should remove it from topcashback uk since doesn't work.
	p5a \| 15 May 2025 Report Abuse
	cashback decline My cashback was declined. Bye
	avilafilipe \| 14 May 2025 Report Abuse
	Declined with no reason given I always use a separate browser for cashback purchases (for me it is Chrome) and clear cookies for large purchases. I spent £283.90 with Accor with an expected cashback of £12.50. This has now been declined with no reason given. Look at the other reviews.
	jayok \| 12 May 2025 Report Abuse
	DO NOT USE Look at the reviews! Purchased a room with them back in September. It's now May and it was declined. No reason given. Look at the other reviews, they clearly don't pay.
	MrC_Craddock \| 09 May 2025 Report Abuse
	Worst cashback platform ever ALL Accor has simply denied all the transactions I made, even though I have screen recordings showing that I followed every step as instructed by TopCashback. TopCashback is not making any effort to resolve the issue, so I will have no choice but to take legal action against both parties and stop referring others or using the platform. It's extremely frustrating to wait over six months only to have every single reservation — all real and completed with check-out — rejected, without any peaceful resolution.
	gumestriner \| 08 May 2025 Report Abuse
	Declined cashback despite me following the rules Followed all the rules. Made 3 reservations for different stays. Totalling over £6k. Declined after waiting for over 7 months. Scandalous.
	moeesat \| 07 May 2025 Report Abuse
	Obtaining money by deceptiion? Booked £3.5k stay and due £500+ cashback. I expected it to be decline due to the sums involved and was disappointed but not surprised when it was. Just look at the reviews. Item complied with conditions, tracked, but was declined without reason after the stay. Confirmation of booking (pre-stay) and invoice (post-stay) submitted to TCB to verify booking was not amended or cancelled. Awaiting a resolution. Will report back.
	sallyilmartin \| 07 May 2025 Report Abuse
	Rejected genuine purchase More than one year after I checked out at the hotel (using the booking), they declined the tracked cashback. Scam.
	mivaul \| 07 May 2025 Report Abuse
	Saying cashback confirmed and simply declined the cashback after 10 months The cashback confirmed straight after the booking, and the status stayed for 10 months and suddenly receiving a message saying the merchant declined the claim. This is a scam, avoid at any cost.
	percy3165 \| 05 May 2025 Report Abuse

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