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Get up to 4% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 4% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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Tracked and paid very quickly, long before we even go on the holiday!
  rscott | 26 Jul 2010 Report Abuse
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Holiday booked in December 2009 for holiday taken in May 2010 - still waiting for £15 cashback!
  Supergranma | 20 Jul 2010 Report Abuse
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Hasn't tracked after several weeks, a manual claim, and now a nudge. Great holiday - shame about the cashback!
  granjit | 17 Jul 2010 Report Abuse
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Have now paid my claim!
  firsthawkeye | 07 Jul 2010 Report Abuse
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Still waiting, non tracked, won't be holding my breath
  Essex_Gixxer | 05 Jul 2010 Report Abuse
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Been waiting over 2 months so far for Thomson to acknowledge a genuine transaction they have all the proof! Very slow, appear to try & avoid paying genuine claims, should be able to authorise a claim within 1 week!
  firsthawkeye | 01 Jul 2010 Report Abuse
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Absoluteloy hopeless. Made a booking months ago (last year) and still havent had it acknowledged.
  dozey | 01 Jul 2010 Report Abuse
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After waiting for just over 12 months for cashback to track and sending claim to TCB they have come up trumps in the end, so don't give up!!!!
  oldboo | 28 Jun 2010 Report Abuse
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Still waiting for cashback to appear let alone become payable on a holiday which was booked 20th June last year (over a year ago) and taken in the July.
  oldboo | 25 Jun 2010 Report Abuse
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All worked as expected, no problems experienced.Took about 9 weeks to become payable.
  susanna | 22 Jun 2010 Report Abuse
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initially didn't track but once a claim was put in only took 2weeks to show
  eikceb | 21 Jun 2010 Report Abuse
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2 MONTHS HAVE NOW ELAPSED & STILL AWAITING FOR MANUAL CLAIM TO BE AUTHORISED BY THOMSON. Completed holiday 4weeks ago!
  firsthawkeye | 16 Jun 2010 Report Abuse
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Booked 2 separate holidays - 1 tracked and became payable quickly for the correct price, the other didnt track. Waiting on a missing cashback claim for the other. See if it happens.
  SamanthaJayne | 11 Jun 2010 Report Abuse
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Fantastic quick turnaround - The claim was confirmed within a week or two and payment followed swiftly. Very impressed.
  Bandit3 | 11 Jun 2010 Report Abuse
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Appeared as pending within 24 hours.
  mumsie | 10 Jun 2010 Report Abuse
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Tracked in 48hrs, very competitive site for hotels abroad!
  Joyce | 10 Jun 2010 Report Abuse
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Eventually payed out £15 on two seperate holidays booked, but took 13 months for 1 claim and 11 on the other, be persistant if they are difficult..
  Matt1 | 04 Jun 2010 Report Abuse
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no problems here
  wr1ght | 03 Jun 2010 Report Abuse
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not happy!! never even tracked after several nudges still nothing,have now given up trying. seems to be hit or miss with this one.
  shellbe | 01 Jun 2010 Report Abuse
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STAY WELL CLEAR!!!!!!!!!!! Went on holiday in Jan 2010, Thomson refuse to pay the cashback, TCB have repeatedly sent in the manual claim and it keeps coming back refused. Low Cost Holidays.com is far much cheaper anyway. STAY AWAY FROM THOMSON.
  mcsorl1 | 31 May 2010 Report Abuse
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Non tracker for me so far and my biggest ever purchase from Thomson, had some lower one's track and pay in the past. Looks like a manual claim.
  Baldy_Man | 31 May 2010 Report Abuse
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Didn't track , had to manual claim and still awaiting response !
  firsthawkeye | 23 May 2010 Report Abuse
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Went through topcashback and Thomson continue to refuse my claim, took my money for the holiday no problem, refuse to give cashback, better booking through lowcostholidays.
  mcsorl1 | 21 May 2010 Report Abuse
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As usual very quick to track. I have used Thomson several times and always received cashback, very reliable.
  lorraibenn | 08 May 2010 Report Abuse
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Booked 3 separate times recently, 1 tracked and 2 didn't. I raised enquiries on the 2 that didn't track and I got paid about a month later, so very happy!
  Mampa | 07 May 2010 Report Abuse
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