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trainline Reviews

Reviews and experiences from TopCashback members who have shopped with trainline. Log in to review

trainline Reviews
	Took a long time This took ages to come through but obviously happy to have it rather than not
	Naginita \| 10 May 2025 Report Abuse
	Not working Since last year, whenever I try to book tickets on this site, I just get the message “Sorry, something's gone a bit wrong” and can't proceed any further. Even clearing the cache and switching browsers hasn’t helped. What I discovered was that if I selected tickets without logging into Trainline, and only logged in at the payment stage, the booking would go through. However, today, when I tried to purchase a Railcard, that same unhelpful message appeared again, so I ended up buying it through the National Railcard website instead. I’ll avoid using Trainline as much as possible from now on. I’ve previously submitted complaints about this to Trainline, but it seems nothing has been fixed.
	Eiskaffee \| 06 May 2025 Report Abuse
	Didn't track orders Avoid, as sadly the tracking of orders doesn't seem to work :( If it's fixed even with 1% cashback it's still something but until fixed don't waste your time.
	yana_rock \| 06 May 2025 Report Abuse
	SCAM?? Cashback declined after an interminable wait. No reason given.
	STUEY4 \| 23 Apr 2025 Report Abuse
	Lots of orders not tracked Not impressed as multiple journeys did not track. Time consuming to have to put claims in
	ruthmendel \| 20 Apr 2025 Report Abuse
	Trainline I was surprised to get a freebie of Spotify the other day just because I'd purchased a few train tickets recently!
	MCDA \| 14 Apr 2025 Report Abuse
	No problems Nice to get something off the fare.
	Benghazic \| 13 Apr 2025 Report Abuse
	Terrible merchant I use trainline quite often and purchases rarely track. Even after providing all the proof for a claim i.e order refs, date & time they still decline the payment. Not even worth 1 star
	Lestel25 \| 09 Apr 2025 Report Abuse
	Avoid Tracked immediately, but declined months later. Not a good experience.
	shelleybean \| 08 Apr 2025 Report Abuse
	No Stars! They blocked and refuse cashback. No cashback given by trainline. We have been through the T&Cs a number of times double checking. All rules followed and correct but no pay out to cashback site. Avoid.
	adam_adam_adam \| 18 Mar 2025 Report Abuse
	Takes ages, then don’t pay Despite following the rules, over a year after purchase they decline and don’t pay.
	toddy445 \| 07 Mar 2025 Report Abuse
	Always need to submit missing cashback claim but they pay out Always need to submit missing cashback claim but they pay out
	Mark_Emerson \| 06 Mar 2025 Report Abuse
	Awful They decline for no reason, it doesn't track.
	Locko \| 05 Mar 2025 Report Abuse
	TERRIBLE I have been waiting for my 2023 cashbacks which were confirmed to be paid, only to see today (28/2/25) that they have been declined by Trainline. DONT BOTHER as they DONT PAY OUT. I've also got a business account with them and now I am cancelling that so they will miss out on all my purchases which are a lot and of high value. Terrible service to say the least
	kristubb \| 28 Feb 2025 Report Abuse
	Scam Cashback confirmed after the purchase, however, instead of paying the cashback, it was declined 6 months later. As a result, you can’t submit a claim as the transaction was made 100 days before. It’s not a single case when I read through the review of Trainline. Obviously Trainline just used the cashback to attract you but then declined it a few months later without any chance to submit a claim. I suggest TopCashback to block this company.
	Member196350191513 \| 28 Feb 2025 Report Abuse
	No cashback received No cashback or acknowledgement of placing the order. I would've gone direct with eurostar if I'd known.
	Suzy654 \| 24 Feb 2025 Report Abuse
	Cashback confirmed, but later declined after several months had passed. Used trainline on 2 occasions to purchase an annual railcard. First cashback proceeded to payable as expected. Second cashback didn't initially track but Trainline later confirmed cashback was owed. After several months in 'confirmed' status however, rather than paying the owed cashback they changed the status to 'declined'.
	phil75832 \| 24 Feb 2025 Report Abuse
	Typical for a train - you wait ages and then it's cancelled. I've been using topcashback for years but this is the first time it's gone completely wrong. From memory I think I had to put in a claim because it didn't track but that was nearly a year ago. Now nearly a year later it has been declined. Not going to persue the matter and will not use again for a measly 1%.
	99paulie \| 23 Feb 2025 Report Abuse
	no cashback received after almost a year in waiting no cashback received after almost a year in waiting. I made valid purchases through topcashback but still declined.
	firozullah \| 23 Feb 2025 Report Abuse
	Cashback declined after pending for 6 months Followed rules then declined. Don’t expect anything through TCB
	denn \| 23 Feb 2025 Report Abuse
	No cashback I didn't receive any cashback and the only reason I booked through Trainline is because they were offering 15%
	Stephencoull97 \| 17 Feb 2025 Report Abuse
	Don’t use - no cash back on 6 transactions It’s 2025 , cash back from 2019 showed as still pending for it to be refused for 6 separate transactions. TCB should not allow a company to do this . Receipts available
	WALLAJ4 \| 17 Feb 2025 Report Abuse
	Always pays Good to get a few pence off the tickets
	Benghazic \| 06 Feb 2025 Report Abuse
	Can't handle multiple purchases I often use Trainline to book tickets for several people. Even though I click through from TCB each time, it only ever registers one of the transactions (usually the cheapest!) and ignores the others. I have to then raise a ticket, which takes 6 months to resolve. Often, this takes so long that I've forgotten all about it, so lose out. I don't know if this is a TCB issue or a Trainline issue.
	Paul Marsden \| 03 Feb 2025 Report Abuse
	No Cashback EVER!! Despite numerous purchases through TCB, confirmed clicks, nothing ever tracks. TCB CS "do their best" but always the same response. Pointless.
	fadger \| 16 Jan 2025 Report Abuse

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