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Sky Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Sky Broadband. Log in to review

Sky Broadband Reviews
	Twice I have fallen for this!- You upgrade your subscription most recently in December for 6 months sky movies with £60 cash back, The claim initially tracks but at a lower amount but you are told it will upgrade at later, after 5 months it downgrades to zero and you can no longer maker a claim as you only have 100 days to make a claim on a product that has a 180 validation period - This is clearly designed to mislead on the part or sky and disappointingly topcashback who a normally great.
	trevor_f \| 21 Jun 2014 Report Abuse
	Hi there, I am sorry to hear that this has occurred for you, please do not be too concerned though, if you could contact us via a support ticket, we would be happy to look into overriding the 100 day limit on your transaction for you to allow you lodge your claim. Kind regards, TopCashback TopCashback
	Purchased Entertainment+ package with Sky Upgrades Cashback, expecting £50. It didn't track. When TCB contacted Sky they refused the CB saying they didn't offer it on this product. The CB was clearly labelled at the time. Very disappointed.
	craigmorley \| 01 May 2014 Report Abuse
	Unbelievable! My first sky cashback when I upgraded to sky broadband using internet explore did not track and no reason was given, and no reason has to be given, apparently. I went through google chrome on 28th November 2013 to upgrade to movies expecting £40.40 cashback but it tracked at £20.20 with a message that it would increase at a later date. Today it has reduced to nil with no explanation and I cannot query this as the claim was over 100 days. Top cashback should remove sky from its website.
	mmeclarke \| 23 Apr 2014 Report Abuse
	I am very pleased with this offer. The cashback did take just under 4 months to become payable but this didn't bother me considering the amount of cashback I received just for changing broadband suppliers and saving money as Sky's broadband was much cheaper compared to how much I was paying previously. After a couple of month's, I did check our the reviews with people saying they had waited a year for payment and I was worried but I think 4 months is a satisfactory time to wait.
	HQuinn89 \| 22 Apr 2014 Report Abuse
	I upgraded to sky movies and expected cashback after 6 months. after 8 months I had nothing, so when I tried to lodge a claim it say I cant as its over 100 days. pointless!
	markvickymax \| 10 Apr 2014 Report Abuse
	Apparently the only way you get your comment seen is by giving the merchant 5 stars which is ridiculous as this gives false statistics to other people, I have tried for 2 weeks now to get broadbans and phone at peoplwith sky thru topcash back and all I get is that my order is unable to be completed online seems they dont want people to get cash back or that people will get fed up with trying and phone them to complete the order which they know will invalidate the cash back claim - this NEEDS to be looked into!!!!!!!!!!!!!!!
	smoggster61 \| 08 Apr 2014 Report Abuse
	I placed an order for the Complete Bundle with £207 cashback. It tracked immediately but at £121.20! I've contacted topcashback and raised a claim - I hope they are able to fix this!
	paultravis01 \| 28 Feb 2014 Report Abuse
	It would appear your comment is only shown if you give 5 stars!! i've been waiting over 26wks now for my cashback. I've never had this sort of problem with any other merchant, just ridiculous. Plus keep getting same excuse - basically not our problem. Won't be using them again!
	mozzyc \| 21 Feb 2014 Report Abuse
	Really bad, M&S vouchers on the offer not up-to date or valid so I didn't get the. TCB didn't even compensate me for the error!
	ciccone75 \| 20 Feb 2014 Report Abuse
	After eight months it paid..so like others once it tracks enjoy the product and forget the cash back thenu when it does pay treat yourself
	Gareth_Smith \| 20 Feb 2014 Report Abuse
	we still have an ongoing issue with trying to claim our cashback we have already had our 12 months with sky and been trying to fight our claim for months now....surely topcashback can see everyone is annoyed with sky because of their incompetance to pay customers what they are due. this is a multi billion pound company but they cannot pay customers the offers they have shocking i will be leaving sky as soon as my contract is up never ever again
	jonnyd33 \| 30 Jan 2014 Report Abuse
	Very slow to track despite contacting Sky three times about the £100 M and s voucher and three false promises I have still not received anything. My son has also had a similar experience. I am beginning to wonder if these deals exist
	salane \| 28 Jan 2014 Report Abuse
	Cashback was declined for no valid reason. Beware.
	notahappybunny \| 28 Jan 2014 Report Abuse
	Took forever for the cashback to come through! Nearly a year later and it's finally been paid - atleast it got paid without me having to raise a manual request though.
	johnjmurray \| 19 Jan 2014 Report Abuse
	Update. I did not give 5 stars but when my review was 'published' it was given 5 stars
	Plotnik \| 19 Jan 2014 Report Abuse
	I now know how Sky deal with orders placed through Topcashback. They confirm your order automatically online and then send an email saying that they have to check details and for you to phone. When you phone they say that due to some 'technical' issues the order did not go through and with the customer's permission they can complete the order over the phone. That way people do not qualify for the cashback. What a 'scam'!!
	Plotnik \| 19 Jan 2014 Report Abuse
	UPDATE Top marks to TCB for sorting this out for me , however , i would be very cautious in doing this again for the cashback because Sky do not give order numbers for online existing customer upgrades ! You will need to keep all emails and correspondence from Sky and be prepared for a long battle.
	pintofhof1 \| 17 Jan 2014 Report Abuse
	Had no problems receiving my cashback. Having seen previous comments about it not tracking, i cleared the cache and cookies on my computer before purchasing in Oct 13, and have had it payout today (17th Jan 14)
	\| 17 Jan 2014 Report Abuse
	Sky for no reason at all rejected my claim for cashback, despite doing everything that was expected of one. Be very wary that you might not get the cashback when you are an existing customer
	LondonersLife \| 14 Jan 2014 Report Abuse
	Have been fighting for cashback for an upgrade to Sky Sports since Dec 2012. Originally tracked at £0 then up to £31-50 after claiming. This progressed to £31-50 confirmed, and has this week moved to £0 payable???????????????????
	smartlec \| 13 Jan 2014 Report Abuse
	Transaction completed Nov 2012 for a Sky Movies upgrade, missing cashback claim submitted Feb 2013 - still waiting. Absolutely shocking service. Please sort it out TCB
	legend76 \| 08 Jan 2014 Report Abuse
	I WOULD NOT USE SKY UNTIL TCB UPDATE US ON WHY THEY ARE REJECTING OUR CLAIMS .
	pintofhof1 \| 16 Dec 2013 Report Abuse
	Cash back not paid even though I upgraded to unlimited broadband and had evidence!
	KellyMarie \| 10 Dec 2013 Report Abuse
	5 stars so people get to read this - what are SKY on about? Check out the upgrade I tried to do tonight - to add on Entertainment package. Clearly says its £5 per month, then when you click thorough it says "FROM £5 per month", then when you go to add the order to your basket its £10.50 per month!! Honestly, if there was a trade descriptions button for topcashback offers...............
	10199158330 \| 08 Dec 2013 Report Abuse
	Sky has totally declined my Cashback of £80 for upgrading the broadband. I shall now be contacting trading standards. Im fuming.
	melanie24 \| 29 Nov 2013 Report Abuse

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