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Sky Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Sky Broadband. Log in to review

Sky Broadband Reviews
	Unable to process I keep going through endless cycles of building a package and then at the last moment when submitting bank details etc the website crashes out and a technical issues error message appears and I have to start again. Will probably go to BT now. They have lost a customer
	Froyle \| 06 Sep 2026 Report Abuse
	Not delighted Nine months to get cashback, which was £4 short. In the meantime there was a price increase, and there'll be another before the end of contract.
	JJY \| 13 Apr 2026 Report Abuse
	Took time but cashback paid Took out broadband & SkyTV with Netflix package. Had to file a claim and took a few months but received the £80 as advertised.
	Maryg5415 \| 12 Aug 2025 Report Abuse
	Can’t progress with upgrade offers Why offer a great deal, then make it sooo hard to progress to actual deal! SUGGEST POTENTIAL CHANGERS READ ALL THE REVIEWS BEFORE CHANGING! THIS APPEARS TO BE SOME SORT OF SCAM, AND THE CASHBACK IS REFUSED. You then cannot contact either Sky or TCB.
	B1gBadBeau \| 20 Feb 2025 Report Abuse
	Upgrade offers don't work The offers section shows £32 pm for Full Fibre 500 upgrade. When clicking through to the website it says £43
	daver77 \| 05 Oct 2024 Report Abuse
	cashback declined, says claim "put on ice" for 90 days,
	jdmcilven \| 13 Nov 2019 Report Abuse
	It was a good experience and simple to
	\| 22 Dec 2018 Report Abuse
	Also paid £15 out of £80 due, then said the claim was declined because the tcb wasnt the last referral. It clearly was or they wouldn't of tracked the £15. I'm not the only one this has happened to, so there is obviously a fault.
	Roxycube88 \| 24 Nov 2018 Report Abuse
	Paid £15 out of £80 then told me they weren't paying the rest because they never received the referral.. obviously did or I'd not have received the £15?
	Glbirdsall \| 15 Nov 2018 Report Abuse
	If I could give zero stars to both Sky and you, I would. Refused payout after I ordered Fibre via TCB. No reason and my claim is legit. Totally unhappy with both of you actually.
	mrparp \| 12 Nov 2018 Report Abuse
	It loos like the cashback deal on sky broadband is a lie. Its more than a month now when I bought that deal but I only got a cashback of £12.50 even though I am a new customer. Its a false information and deal.
	yaminisharma \| 09 Nov 2018 Report Abuse
	I have tried to upgrade my sky account via TCB (adding broadband). When it takes you through to the sky website it brings up a screen to check your postcode. This is pre-populated with Sky's own postcode and the field is greyed out preventing you from going any further. Contacted sky and they say its nothing to do with them is the cashback problem
	Bongo \| 24 Oct 2018 Report Abuse
	Absolutely useless, took out the highest package with them.. cashback paid at £10, was supposed to be £190. After sending a query about this was pretty much robbed off for 3 months waiting, being told there was nothing that could be done the sky denied the cashback saying I don't have a redeemable claim....waste of time, sky subscription will be cancelled and I will be using a different cashback site from now on
	adrianfox \| 10 Sep 2018 Report Abuse
	I have been waiting nearly 8 months and still no pay out, I did everything I'm supposed to (I've never not had a payout) and get here I am still waiting, it's been manually submitted 4 months ago and I'm still twiddling my thumbs hoping for contact. Don't waste your time people.
	jodismith88 \| 24 Jul 2018 Report Abuse
	Sky take forever to pay, keep changing the time from 8 weeks payable to 10 weeks and now 26 weeks! also existing Sky offers are all invalid, cannot upgrade at all, just says no longer available on all plans!
	averilc \| 29 Apr 2018 Report Abuse
	been waiting since dec 23rd 2017 for cash back it is still pending the top cashback website will not let my support ticket go through to complain about this issue not good at all
	Member1256119485333 \| 16 Mar 2018 Report Abuse
	Appalling, went to switch to Sky broadband advertising slapped all over the site saying up to £150 cashback, I chose a package with sky not the most expensive so only offered £75 payable in 8 weeks but hey that's not bad. 10 Weeks later it was reduced to £40 and now 11 weeks later it has been deleted not even in my decline box. To add injury to insult tcb website it soo poor it make it impossible to contact them regarding it, shame on sky and shame tcb
	Riaburch \| 01 Feb 2018 Report Abuse
	Tried to upgrade to £25 unlimited fibre as an existing customer but Sky website adds on all sorts of additional extra charges that you shouldn't have and can't delete. Sky say it's a problem with their website but they can't do anything about - they can however add it to my account manually themselves but then I wouldn't get my cashback of course! This isn't really TCB's fault but they may wish to take it up with Sky!!
	chloe1995 \| 07 Dec 2017 Report Abuse
	I have been waiting for my £105 cashback from Sky Mobile purchase and still not received anything.
	Drewdrew1 \| 26 Oct 2017 Report Abuse
	Awful. I am an existing Sky customer and was upgrading from the Sky Q Package to include Sky Fibre Max. Everything done via TopCashback and on the sky website, get a confirmation and order number. Then Sky email to say there is a problem and I have to call them. When I called, I was told there was a price discrepancy and they would put the order through over the phone, which is obviously a scam to get out of paying the cashback. When I mentioned I would lose my Cashback if I completed the order over the phone, they said they have no knowledge of TopCashback. Sky will now be losing my business and I will be taking further action against them. Screenshots of everything have been taken in case they try and get out of it.
	scott1509 \| 20 Oct 2017 Report Abuse
	I've used Sky cashback several times, at all times followed all the guidelines. Has always been declined, and no appeal. Avoid.
	pompeyclaret \| 07 Aug 2017 Report Abuse
	didn't pay out
	claresainter \| 21 Jul 2017 Report Abuse
	only pays half of cashback and takes 2 years to get a response from both sky and topcashback
	\| 21 Jun 2017 Report Abuse
	Waited nearly 2 years for cashback for upgrading to sky movies, they never paid out and finally just closed the claim by saying they are not paying any more claims. I will never bother with their offers again as they are a waste of time. Topcashback helped the best they could.
	Drbios \| 19 May 2017 Report Abuse
	Shockingly bad! I have now been waiting since 22nd of April 2016, yes that's right it's over a year and still no cash back. I have lodged a claim last year and had one update to say they would update me soon and that was back in January and nothing since, despite multiple nudges. I don't hold out any hope they are ever going to pay out or be made to now. To
	Wolseley \| 07 May 2017 Report Abuse

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