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Get up to £120.00 of your purchase back
when you shop with Sky Broadband

Sky Broadband Reviews

Reviews and experiences from TopCashback members who have shopped with Sky Broadband. Log in to review

Sky Broadband Reviews
	Ordered end of June and was expecting the money around now. Shocked to log and not see any details of my order, no tracking details or anything. And then find out that I cant submit a claim because it is over 100 days, I am angry at this a very poor service. No problem with Sky they are taking my money every month and they will defiantly have paid Top Cash back there money but it has been unfairly withheld. After reading other reviews I am regretting using this website. After sending TCB a message I am wait for a reply but I am not very confident about the outcome.
	\| 31 Oct 2014 Report Abuse
	Hi there, I am sorry to hear that your transaction has been declined, when this occurs, we do not receive the cashback to pass this on to you but we would be happy to look into overriding the 100 day limit, so that you can proceed in lodging a claim for this. Our Customer Care Team will be sure to get back to you on your support ticket as quickly as possible. Kind regards, TopCashback TopCashback
	What a con just been told today that they cannot find my transaction from July and so have declined.... Beware they are not paying out
	happy64 \| 30 Oct 2014 Report Abuse
	Hi there, I do apologise that we were not able to provide you with a more positive resolution, I can see that we are appealing this for you and hopefully, our continued efforts are successful. Kind regards, TopCashback TopCashback
	All went through smoothly and quickly. Got SkyGo Extra on a 2 month free trail on 16th September. The cash arrived in my account today, 30th October! Have since signed up for fibre broadband - will see how I get on with that claim!
	Hellopongo \| 30 Oct 2014 Report Abuse
	DO NOT BUY, THERE IS NO POINT. YOU WILL NOT GET YOUR CASHBACK! IT WILL TRACK BUT IT WILL DECLINE. SKY DON'T KNOW WHAT CUSTOMER SERVICE IS, THEY HAVE TERRIBLE SPEEDS FOR BROADBAND. DO YOURSELF A FAVOR AND USE SOMEONE ELSE.
	\| 29 Oct 2014 Report Abuse
	Cashback tracked but at a lower amount than was shown at the time of making the transaction. Such scammers Sky are - if only you could avoid like the plague!
	pryder_89 \| 27 Oct 2014 Report Abuse
	Hi there, could you lodge a claim for an incorrectly tracked transaction? We can then look into getting this tracking at the rate expected. Please be aware though that if you have purchased a movie or sport package, this amount will not be applied to your account until 6 months after purchase. Kind regards, TopCashback TopCashback
	I am yet another unhappy customer. Cashback still not tracked from March. Opened query but tcb till querying with merchant. Dont hold out much hope for cashback.
	\| 27 Oct 2014 Report Abuse
	Hi there, I am sorry for the time this is taking but please be assured that we will do all that we can to provide you with a swift resolution. Thank you for your continued patience in the meantime. Kind regards, TopCashback TopCashback
	Signed up for Skygo in October 2013 and after chasing, have finally had my claim rejected. My experience with TCB is that its excellent and its only with Sky cashback that I have ever had claims rejected - two now - where there is no obvious reason why.
	Debbie14 \| 05 Oct 2014 Report Abuse
	Hi, I am sorry to hear that you have seen two of your transactions with this merchant declined, if you get in touch via your claim thread, we may be able to provide you with some further information as to why this has been the case, but I do hope that any future transactions you go on to make are more successful for you. Kind regards, TopCashback TopCashback
	Very disappointed. I upgraded for at least 6 months sports to receive £30.30 and kept it for 9 months. 15 months later my claim has been rejected and they don't even have to give a reason why despite me putting a claim in for it
	\| 03 Oct 2014 Report Abuse
	I'm not happy at all, and will be leaving Sky as soon as my contract expires. I followed the instructions to the letter, but my order didn't track. I then supplied the order number, my customer reference and all other necessary details to track the order. After six months of inactivity on Sky's part, they decided to refuse the claim with no reason given. I only upgraded my deal based upon the price after cashback. Were it not for this (empty, as it turned out) promise I would have gone elsewhere. Don't take the chance!
	BadPseudonym \| 26 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to decline, we will always do all that we can via our claims system to get this decision overturned for you, but I am afraid that it is ultimately the merchant who has the final decision. I hope that any future transactions go on to be more successful for you. Best wishes, TopCashback TopCashback
	Two separate existing upgrades purchased through topcashback both of which have been turned down by Sky. Tickets raised with topcashback but they haven't been able to resolve the issue. Will not use again.
	bossfan \| 23 Sep 2014 Report Abuse
	Hi there, I am sorry that we have not been able to get these resolved for you, I hope that any future transactions you go on to make are more successful for you. Best wishes, TopCashback TopCashback
	4 months and still not payable. After fighting to have it tracked. 2nd time this has happened. Sky sort it out!!!
	\| 16 Sep 2014 Report Abuse
	Did everything i was suppose to do, the little box came up as a logged visit and i did everything correct. My claim sat in pending until i contacted customer services. Sky have now declined as they have no trace. Although i have it on my pending about 10 minutes before i bought the product from Sky. I would have gone with another company if i'd have know that they would decline a genuine honest claim.
	enty1234 \| 15 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to be declined, this is ultimately the decision of the merchant but I do hope that any future transactions go on to be successful for you. Best wishes, TopCashback TopCashback
	“Product/Products are not eligible for cashback”. They were when I purchased the product!!!
	bri \| 08 Sep 2014 Report Abuse
	Followed the right procedures,waited and waited......Then cashback declined !NO reason given,what a joke tricked out of 41.50....Wish i hadn't bothered!Shall not forget this when contract comes up for renewal!
	andicap40 \| 05 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to decline for you, if your package is still active, then I would suggest lodging a claim so that we can look into getting this decision overturned for you. Kind regards, TopCashback TopCashback
	Been waiting 11 months!!!! Waited 7 months, lodged a cashback claim in April and I am still waiting!!!!!!!!!
	hevinha88 \| 26 Aug 2014 Report Abuse
	Took on an extra bundle with the incentive of £42 cashback......Went straight from pending to declined!No explanation!!SKY you are a joke,if only there was some decent competition out there i'd cancel for good.
	andicap40 \| 22 Aug 2014 Report Abuse
	Don't upgrade for the cashback! I ordered movies in october 2013 & had to raise a claim as it did not track and as of today i am still waiting, not holding my breath on this one.
	\| 20 Aug 2014 Report Abuse
	Ordered in March and it tracked for a few months then says it has now been declined. Have lodged a claim but not holding my breath - never received the £100 M&S vouchers either - what a misrepresentation of trading - should NOT be allowed on TCB - certainly would not use Sky for anything else due to this - hate being scammed.
	Mcsludge \| 20 Aug 2014 Report Abuse
	Hi there, I am sorry to hear that this went on to decline, I hope that we are able to get this decision overturned for you and your cashback tracking as expected. In regards to your vouchers, these are provided by the merchant so you would need to contact Sky in regards to receiving these. Kind regards, TopCashback TopCashback
	Takes up to 6 months, now been waiting 13 months and still not paid out. Put a claim in so we shall see if I get it. Just upgraded to movies and sports so used tcb again. I live in hope.....
	\| 03 Aug 2014 Report Abuse
	Hi there, I am sorry to see that your claim has not yet been resolved, it can take around 12 weeks for a resolution to be received from the date that this is submitted. Could you kindly allow this to progress for the time being? Hopefully we can get the expected amount tracking on your account for you. Kind regards, TopCashback TopCashback
	another unhappy customer, the order was tracking and tracking , and then rejected! I did keep contacting top cash back to ask why it was taking ages but they said it was normal! Have now had to put in a claim, nearly 8 months after the order and still no sign of the cash back! SHOCKING !
	\| 29 Jul 2014 Report Abuse
	Hi there, I am sorry to hear that your transaction went on to decline, hopefully our Claims Team can assist in getting this decision overturned for you, but your patience in the meantime is greatly appreciated. Kind regards, TopCashback TopCashback
	Sky are shockingly slow to pay out and top cash back aren't keen to push them. In short a nightmare to get your money. Four months in and nothing even after pushing!!
	\| 21 Jul 2014 Report Abuse
	still waiting for this cash back to become payable its been 15 weeks and 4 days and still not showing in my payable section
	stevewalker1986reece \| 18 Jul 2014 Report Abuse
	not doing this again. Upgraded to sports. Initially it tracked for the correct amount, then it halved, then it went to 0.00. Had to make a claim. still waiting. cancelled my sports, now i get bombarded with phonecalls from sky numerous times a day
	ctarry \| 14 Jul 2014 Report Abuse
	Changed in March and still waiting.....
	ChristineJ \| 04 Jul 2014 Report Abuse
	Sky existing customers upgrade, I upgraded to Fibre broadband with £80 cashback, initially it did not track, I manually claimed and Sky have now declined the cashback saying that there was NO cashback on product purchased.
	porrohman \| 24 Jun 2014 Report Abuse

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