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Robert Dyas Reviews

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Robert Dyas have achieved a four-star rating on TopCashback for a variety of reasons, including the items they sell, the service they provide and their fast delivery methods. Feedback provided by our members mentions the great products on offer and their “vast range”, while customers are also impressed with how swiftly their purchases arrive, with one highlighting a “seamless click and collect service” and another the fact an order arrived within a couple of days of placing it.

Value for money also seems to be an important reason why people have chosen to leave a good review. Members mention them being half the price compared to other retailers and the fact they bought items which were on a buy two, get one free deal. Regarding cashback, many members have comment on it tracking correctly and becoming payable quickly, with one customer saying they would “buy from Robert Dyas again as the cashback was very quick.”

The feedback is very similar on Trustpilot, where they have a three-star rating. Their customer service comes in for praise, with one reviewer saying they arranged within three minutes the replacement and collection of a faulty kettle. Again, the choice of products and delivery timescale are some of the reasons for positive feedback being left, while one regular customer states that the “quality of the products here are great. Have been using them for a decade now”.

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Robert Dyas Reviews
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Excellent. No problems at all. Quick delivery.
  Droothy | 01 Jan 2010 Report Abuse
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cashback was very quick and easy
  postie | 31 Dec 2009 Report Abuse
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Order showed up quickly, however purchase didnt arrive until i phoned them, where they had to admit an error. My purchase had not been posted. Overall took delivery took 20 days. But once they knew about mistake delivery took two days.
  classylassy | 28 Dec 2009 Report Abuse
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Fine - tracked quickly - just waiting to be paid now!
  CRTC | 28 Dec 2009 Report Abuse
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Although this is a good retailer in terms of tracking and cashback, their customer service is shockingly poor - just getting through on the phone is a lottery. I have had several items missing from deliveries and in some cases, they have only part-despatched and have provided no information at all on the balance of my order - the last order was delivered in 3 parts over a month apart. I doubt if I'll use them again because of this poor service.
  janem65 | 26 Dec 2009 Report Abuse
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Fast tracking.
  apt | 22 Dec 2009 Report Abuse
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Fantasic value for money from Robert Dyas, cashback tracked the next day and their customer service even by email was fantastic when I had an issue with an item missing from the delivery.
  | 21 Dec 2009 Report Abuse
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Cashback was confirmed very promptly - great service - thank you.
  Bandit3 | 20 Dec 2009 Report Abuse
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Made only partial delivery on scheduled date, as out of product. Did not provide any delivery note with order, so nothing to show that they were aware of shortage. Telephone staff very friendly and efficient and were able to confirm that they were aware of the problem and gave me a date for delivery of balance. Remainder of order arrived as promised. I would certainly use this company again.
  jgb1939 | 20 Dec 2009 Report Abuse
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Extremely good deal on products ordered although 2 packages arrived damaged. I suspect this was more to do with the courier than Robert Dyas. It took me around 5 attempts to get through to someone at Robert Dyas re the damaged packages but it was in the run up to christmas so they may have been extremely busy. When I did get through the staff were very helpful and replacements products were received within a few days of the phone call. Overall I am very pleased with the products and the service.
  | 14 Dec 2009 Report Abuse
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Cashback tracked quickly. Delivery was quick - great transaction.
  FionaFinch | 06 Dec 2009 Report Abuse
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Cash back came through quickly. Very good site for bargains. bought 6, 5 place royal doughton diner set for and incredible low price. Arrived, and absolutely a fantastic bargain. Will be using them again.
  mealyn | 05 Dec 2009 Report Abuse
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Tracked very quickly and items delivered on time. Recommended
  owlfan | 03 Dec 2009 Report Abuse
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Tracked very quickly, no problems
  Metaltype | 26 Nov 2009 Report Abuse
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moved from pending to confirmed in 1 week!!!!!
  Cauterise | 10 Nov 2009 Report Abuse
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Crikey! Tracked and confirmed within a few hours. Hope it goes payable as quickly.
  janem65 | 30 Oct 2009 Report Abuse
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Tracked immdediately. Well impressed.
  rosemary62 | 26 Oct 2009 Report Abuse
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Excellent service quick delivery of items as stated on order confirmation
  | 17 Oct 2009 Report Abuse
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The cashback appeared quickly and it was soon confirmed.
  dinnjo | 23 Sep 2009 Report Abuse
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Extremely fast deposit of cashback, about 10 days. Thank you Robert Dyas.
  rowcor | 17 Sep 2009 Report Abuse
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tracked next day
  cas700 | 16 Sep 2009 Report Abuse
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paid very quickly
  ravenna | 05 Sep 2009 Report Abuse
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Tracked my purchase really quickly
  LorraineL | 24 Jul 2009 Report Abuse
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Eventually received cashback after over 6 months!
  fcooke | 23 Jul 2009 Report Abuse
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Useless. Never tracked and after 8 months I finally got a payment from TCB. Waste of time.
  saqibmalik1 | 21 Jul 2009 Report Abuse
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