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Robert Dyas Reviews

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Robert Dyas have achieved a four-star rating on TopCashback for a variety of reasons, including the items they sell, the service they provide and their fast delivery methods. Feedback provided by our members mentions the great products on offer and their “vast range”, while customers are also impressed with how swiftly their purchases arrive, with one highlighting a “seamless click and collect service” and another the fact an order arrived within a couple of days of placing it.

Value for money also seems to be an important reason why people have chosen to leave a good review. Members mention them being half the price compared to other retailers and the fact they bought items which were on a buy two, get one free deal. Regarding cashback, many members have comment on it tracking correctly and becoming payable quickly, with one customer saying they would “buy from Robert Dyas again as the cashback was very quick.”

The feedback is very similar on Trustpilot, where they have a three-star rating. Their customer service comes in for praise, with one reviewer saying they arranged within three minutes the replacement and collection of a faulty kettle. Again, the choice of products and delivery timescale are some of the reasons for positive feedback being left, while one regular customer states that the “quality of the products here are great. Have been using them for a decade now”.

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Robert Dyas Reviews
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Cashback refused, be aware as there was no small print when I ordered!
  amandaterry | 20 Aug 2015 Report Abuse
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Cashback declined three weeks later. Not worth the effort to pursue, will just vote with my wallet and take my business elsewhere. Ordered as a collect from store....had to phone store to find out that the product had arrived. Received an email from Robert Dyas two days after I had collected it, to say that my item was in store ready for collection.....hopeless.
  strelitzia | 31 Dec 2014 Report Abuse
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Will not be using this outfit again. I spent ££58.93 and they have refused my cashback for no valid reason. Included in the purchase were 2 pairs of gardening gloves which they advertised on a BOGOF offer. However only one pair was sent without any reason. When I phoned them I was told they had sold out despite the website accepting the order. Most of their goods are overpriced.Bunch of crooks.
  | 15 Dec 2014 Report Abuse
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slow to ship.Part of order missing.Told by phone I have been refunded.No other information,so will need to check credit card statement.No response from emails.Cashback declined.....waste of time putting in my order,I would be better off going to the shop directly
  Eloise | 10 Sep 2014 Report Abuse
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initially tracked, then the cash back being turned down and cancelled without any explanation, not realiable...
  jwflora | 07 Aug 2014 Report Abuse
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Shocking response to a missing/declined cashback claim, will definitely NEVER buy from them again .. (pretty disappointed in TCB's attitude too tbh)
  | 19 Feb 2014 Report Abuse
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Useless!! Go elsewhere you have been warned. Horrific.
  11keeno | 10 Feb 2014 Report Abuse
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Do not use you have been warned!!! If you use any promo code they will turn down your cashback, lost out n over £8. They are awful to deal with, your better off going to a different company than use this company. Truly awful to deal with, please if you want cashback, use someone else.
  11keeno | 09 Jan 2014 Report Abuse
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Robert Dyas flatly gave me the middle finger with regards to cashback. Shame as their product was quite good apart from the fact they sent out a damaged pan the anyone could see. Screw you robert dyas I wont be at your site again!
  spencerc | 16 Oct 2013 Report Abuse
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Unhappy. Very very unhappy. Didn't track and when goods finally came after more than the advertised seven days paid for service not all items came because it was out of stock. Will not be using service again.
  Jenfin | 14 Aug 2010 Report Abuse
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Will never purchase from them again as they decline cash back and now i decline using this company.
  ellger08 | 29 Sep 2014 Report Abuse
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Purchased November 30th 2012, purchase has tracked but STILL UNCONFIRMED so I guess I wont be getting any cashback from Robery Dyas... I so want to buy from them again but refuse to until this purchase pays up, if not I'll chalk it to experience but it'll be their loss cause I like their prices.
  lynp | 05 Mar 2013 Report Abuse
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Very poor customer service until I tried for the third time. Two orders were received but wrong item. Third time lucky.
  richardandrona | 30 Dec 2011 Report Abuse
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Quick to pay cashback but if you have a problem with your order, the customer service is dire. No one answers the customer service number, you get forwarded to the order line and they immediately refuse to help as they are for orders only (jobsworth!). So you get no joy trying to resolve an issue.
  Brandy72 | 22 Jul 2011 Report Abuse
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Still waiting for delivery of purchase and the retailer has not responded to email requesting information. At this moment not very happy with retailer.
  Thriftyme57 | 31 Jul 2010 Report Abuse
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Tracked overnight....product delivered 7 days later as per the target date.
  Jabe | 08 Jul 2010 Report Abuse
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Quick delivery
  SteveSharon | 15 May 2010 Report Abuse
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Great cashback tracking and delivery was great too
  lis8521 | 22 Apr 2010 Report Abuse
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very fast cashback
  | 15 Apr 2010 Report Abuse
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Excellent and fast.
  2607918835 | 09 Apr 2010 Report Abuse
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Always quick to track and reach payment status, goods always delivered quickly too!
  | 21 Mar 2010 Report Abuse
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Cashback Experience - quick to pay! Retailer Review: Unfortunately has disappointed me big time. Ordered but no delivery. Several of my emails were not responded. Several phone calls made and was promised updates but received none. Ended with writing to their executives for processing of refund. Haven't used the retailer since.
  cain74th | 28 Feb 2010 Report Abuse
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Excellent service. The order arrived on the day stated and the cashback showed on my account quickly and was paid promptly. One of the products was damaged and a replacement was sent out immediately. I would highly recommend this merchant to topcashback shoppers.
  ddouglas | 24 Feb 2010 Report Abuse
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very quick to track AND PAY!!! would recomend and service is very good too
  Ajitlon | 07 Feb 2010 Report Abuse
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Tracked very quickly and completed before many that tracked long before. Excellent bargain website exspecially with cashback.
  Marathonman | 14 Jan 2010 Report Abuse
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