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Robert Dyas Reviews

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Robert Dyas have achieved a four-star rating on TopCashback for a variety of reasons, including the items they sell, the service they provide and their fast delivery methods. Feedback provided by our members mentions the great products on offer and their “vast range”, while customers are also impressed with how swiftly their purchases arrive, with one highlighting a “seamless click and collect service” and another the fact an order arrived within a couple of days of placing it.

Value for money also seems to be an important reason why people have chosen to leave a good review. Members mention them being half the price compared to other retailers and the fact they bought items which were on a buy two, get one free deal. Regarding cashback, many members have comment on it tracking correctly and becoming payable quickly, with one customer saying they would “buy from Robert Dyas again as the cashback was very quick.”

The feedback is very similar on Trustpilot, where they have a three-star rating. Their customer service comes in for praise, with one reviewer saying they arranged within three minutes the replacement and collection of a faulty kettle. Again, the choice of products and delivery timescale are some of the reasons for positive feedback being left, while one regular customer states that the “quality of the products here are great. Have been using them for a decade now”.

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Robert Dyas Reviews
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Robert Dyas are a reliable online merchant, the items are well packed and reasonably priced, the only downside is i would like my delivery quicker. I will continue to shop with them.
  | 01 Mar 2011 Report Abuse
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We were able to use a discount code on-line that we had got from our local store. However we had to wait about 3 months for the cashback to arrive.
  slarkies | 20 Feb 2011 Report Abuse
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Excellent, tracked within 12 hours of purchase!
  joolzred | 21 Nov 2010 Report Abuse
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Ok. Had to chase, and can't see why they needed my birthdate and full name and address to check my order!
  Feverfew | 01 Feb 2023 Report Abuse
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slow to pay and lower amount than expected
  Malibu_Mike | 13 Jan 2019 Report Abuse
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cashback received in an acceptable time
  FUCH51A5 | 29 Jul 2017 Report Abuse
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It tracked at a lower amount than I spent and took longer than I expected to become "payable".
  Chaz_Lowe | 20 Jun 2017 Report Abuse
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took a long time, but got there!
  H0LLYBERRY | 27 Feb 2017 Report Abuse
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Will buy from Robert Dyas asgain as the cashback was very quick
  sarojg | 07 Oct 2016 Report Abuse
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I have had to chase 2 seperate transactions for cashback. First time succesful -eventually, 2nd time still waiting 6 months later
  barney43 | 07 Jun 2013 Report Abuse
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Didn't track. Wriggled out of paying any cashback despite TC's efforts.
  Coyne | 14 Jun 2012 Report Abuse
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Never tracked and they won't pay even when presented with all the evidence of my purchase
  Baggie | 18 Apr 2012 Report Abuse
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Got a great bargain with product on site. Cash back tracked within hours. Due to be paid end of next month.
  Miss_PW | 30 Aug 2011 Report Abuse
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got a feeling this will NEVER pay out.....naff!
  spencerc | 01 Dec 2010 Report Abuse
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Did confirm BUT will they ever get around to paying out?
  spencerc | 05 Nov 2010 Report Abuse
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Quickly confirmed, decent cashback rate. Good stuff.
  Rikster | 11 Sep 2010 Report Abuse
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Had to send back both orders as not worth the money and the quality was lacking.
  furkhanda | 07 Jun 2019 Report Abuse
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Transaction still only at Pending stage after 10 weeks !
  kestral1 | 14 Dec 2016 Report Abuse
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after ordering 38 pounds worth of goods from this retailer they refused to give cashback
  jofudg | 15 Nov 2016 Report Abuse
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Beware using combined TopCashback deals on this one! Cashback tracked very quickly, via a 'get voucher code AND cashback' link within TopCashback. Ts&Cs were that you could legitimately use the discount code and still get cashback. However the cashback went from pending at £4 to declined by the merchant because 'buyer used unauthorised code'. Please. Anyway, it's only £4, no-one died. They've just lost all my future custom. Giving them 2 stars because at least the discount code was honoured and was a nice slice off the retail price.
  pyrrha | 23 Jan 2015 Report Abuse
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Awful. Patio set never arrived. Contacted customer services 7 times in 7 days before someone finally called back. Another set ordered. Arrived and was broken. Third set ordered after more contact with customer services finally after a month had full set. Refused to acknowledge my complaint. Then cashback was refused
  wangsbird | 26 Aug 2014 Report Abuse
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did not pay out, cant fault topcashback customer services they sorted the problem out will not use robert dyas again though
  goldeneye007 | 05 Mar 2013 Report Abuse
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I purchased in June an item for £49.99, tracked quickly and correctly until Sept when it was changed to zero due to the merchant saying I wasnt entitled anymore. No idea why and raised a query with TCB to chase so beware.
  | 25 Sep 2012 Report Abuse
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Still waiting for cashback to be payable after 3 months, totally useless. And I had to make a claim for it as it had not tracked properly.
  MadameL | 17 Mar 2012 Report Abuse
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I cannot fault the item i bought but have waited 2 years and counting for the cashback to be recognised.. utter joke. i will never buy from them again on principle
  billycasper | 29 Dec 2011 Report Abuse
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