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Get up to 2.5% of your purchase back
when you shop with Premier Inn
Premier Inn Reviews
Reviews and experiences from TopCashback members who have shopped with Premier Inn.
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Premier Inn Reviews
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3 Transactions not tracked and nothing Topcashback will do - beware!
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robertaa | 14 Nov 2012
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Premier Inn offer very good deals but problems with cashback. I have had two negative experiences - first time didn't pay at all, second time was offered half the amount as a goodwill gesture by Topcashback. Neither claims tracked properly. Seems like it might be a bit of a waste of time. That said, the deals on rooms can be very competitive.
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tbiondi | 13 Nov 2012
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Beware that Premier Inn apparently don't honour cashback and refuse to consider any claims. I lodged a claim with all relevant booking details etc. and have now been offered half of the expected cashback because Premier Inn are apparently "not in a position to approve claims".
Top Cashback have been prompt in dealing with the claim, it appears it may be them offering the payment as a goodwill gesture, so can't really fault them. It appears to be Premier Inn who deliberately refuse to pay. Avoid.
Message received from Top Cashback:-
"Due to this merchant not being in a position to approve claims we are making you a manual offer for half the expected amount. Can you please click the button above that reads 'Accept offer, close claim'? The cashback will then show in your Earnings as 'Payable'.
Please note that we will not be able to recover any further cashback in relation to this claim as the merchant cannot currently accept and process claims.
I am sorry that this is not the full amount you were expecting, however we hope that half the amount is acceptable to you as opposed to no cashback at all."
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John_E | 13 Nov 2012
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EVERYTHING IS PREMIER EXCEPT THE CASHBACK
Made two separate purchases, neither tracked or paid. Claim through Topcashback resulted in message: ...this merchant not in a position to approve claims,etc., and no payment from Premier. Great service from Topcashback who offered a goodwill amount in lieu of Premier paying full amount.
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Andrew11351512139 | 13 Nov 2012
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Two trips booked one to South Wimbledon (Sept 12) & One to Bournemouth (Nov 12) - neither tracked & no missing cashbacks allowed.
Much prefer Hotels.com tracked & paid every time
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Pete51 | 12 Nov 2012
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Disappointing. Three bookings over two days in early October all eligible for cashback. None tracked and now can't chase up as Topcashback isn't able to accept missing claims at the moment. Avoid.
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verywellfed | 10 Nov 2012
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As another reviewer has already said. Transactions don't seem to track at the moment and aren't considering claims. No point trying with topcashback for this lot! Disappointing.
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OIMO | 06 Nov 2012
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Don't seem to track at the moment and aren't considering claims. No point trying with topcashback for this lot.
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jamesripon | 05 Nov 2012
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A great way to spend a budget weekend, we travelled around Devon and Cornwall, staying in Premier Inn's on the way and had absolutely no complaints.
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Chelle27 | 29 Sep 2012
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Booked 4 rooms on different days but only one tracked. TCB refused to chase up the other 3 as the T&C were changed after my booking. They will only chase up claims from 12 Sept onwards, I booked on 11th Sept. Very disappointed. Feel cheated and would not use Premier Inn again on principle.
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generationz | 27 Sep 2012
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Well, it seems as though many people have had successful experiences with Premier Inn. I've booked and stayed on more than on occasion, booking though Topcashback and it's never tracked. On raising a missing TCB claim, I'm advised that untracked commission cannot be investigated! Dunno why they are listed if they don't pay as advertised. Disappointed.
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butlerdl | 24 Sep 2012
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My purchase didn't track, I waited until after my stay before chasing as stated, then of course they don't trace missing claims.
I would recommend as a cheap place to stay but don't rely on cashback.
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Wannaberichgirl | 14 Sep 2012
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I got a good room rate and the cashback tracked without prtoblem albeit it was not added to account until after the stay even though I paid in advance
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cdbarclay | 13 Sep 2012
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Stayed at the Ascot Premier Inn, and if you were expecting a stylish, modern hotel like the Lenny Henry advert, forget it. The reception is a broom cupboard inside a pub, and the rooms are either old and rickety ones in the pub itself, or outside in what look like converted garages.
As for the cashback, no sign of it whatsoever. Whilst I can't say that won't ever use them again, as if I can find a cheap room there I will, I would probably choose Travelodge or an independent in preference.
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farmroad38 | 12 Sep 2012
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I made a booking at a premier inn via topcashback and had no cashback track and this was about 2 weeks ago...
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andynicholson123 | 07 Sep 2012
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Over 12 claims - never tracks and won't allow any follow-up - joke
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| 29 Aug 2012
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Overall, I am extremely happy with the service provided and the earnings made for using a product which I use regularly.
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angelinaballerina | 28 Aug 2012
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Having paid £322 to Premier Inns through TCB,the transaction has not tracked,and although having gone through TCB complaints procedure they are wringing their hands and saying that they cannot do anything about it.PATHETIC.Dont bother using TCB for Premier Inns transactions.
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bermic | 27 Aug 2012
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Cashback changed to £0.00 over 100 days later.
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chodeking | 25 Aug 2012
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Rubbish cashback experience! It tracked and then when it was too late to do anything /claim etc, the cashback went to 0.00 despite me having 2 £61 rooms. What a rip off. Will use travel lodge next time!
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mandles271 | 23 Aug 2012
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Excellent value for money and cash back very quickly.
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paulackroyd | 23 Aug 2012
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Although Premier Inn is a great value place to stay, unfortunately although my cashback tracked, it was later mysteriously declined (no voucher codes were used, terms and conditions were met). Top Cashback can't appeal, so disappointing.
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Clawford_Jelly | 22 Aug 2012
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choose this hotel chain because it had a good deal on, went through for cashback over a year ago, on sign of it coming. Missing claim report went in , topcashback were unsuccessful in retrieving money so beware!!!
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anthyboy | 20 Aug 2012
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