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Policy Expert Home Insurance Reviews

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Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

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Policy Expert Home Insurance Reviews
	Taken two polices out with these ONE has just disappeared and the other has not moved in over six month, just waiting to see what TCBare going to do about it!!! :(
	martydud \| 19 Mar 2015 Report Abuse
	Purchased policy in July 2014, tracked at £0 and never uplifted. Claim has been with the merchant since then, but not hopeful anything will come of it. TCB should really show all reviews by newest first as the 5* reviews do not represent recent experiences with this merchant.
	jazzyb88 \| 01 Mar 2015 Report Abuse
	My cashback was rejected and I never received a reason why. Avoid.
	geographygeek \| 18 Jan 2015 Report Abuse
	As with everyone else sitting at 0 and past the 100 days to do anything. I certainly will never use this company again, complete con. Any positive reviews on here must be employees.
	GaryBa \| 11 Jan 2015 Report Abuse
	Hi there, I can assure you that this is not the case and the majority of transactions with this merchant go on to progress as expected, we would be more than happy to take a look into your transaction for you further and so that we can look into getting the 100 day limit overridden, making this possible, could you kindly get on touch with our Customer Care Team on a support ticket? Many thanks, TopCashback TopCashback
	Really dissatisfied with my dealings with them. The purchase tracked at zero for well over the allocated/informed period of time. After raising a support ticked this cashback deal was then declined despite me showing full evidence of the policy I purchased through them. This meant that the policy through them worked out as more than I could have obtained elsewhere. I would certainly not recommend this provider.
	LionelBunting \| 03 Jan 2015 Report Abuse
	Tracked at £0 and that is where it has stayed. Now been 4 months and still no sign of it going past "pending". Missed the 100 day cut off so can't raise a claim sadly.
	heff \| 17 Dec 2014 Report Abuse
	Like many others have said, this company has made avoiding the payment of cashback into an art form, ably helped by Top Cashback turning a blind eye to every negative comment made on these reviews. In my case, I contacted the company who claimed that I had made the purchase via Money Supermarket and not Top Cashback, yet the fact that my transaction tracked on Top Cashback is proof enough that I did make the purchase via this site. It's only the fact that I still do get cashback from most reputable companies, and even occasionally some insurance companies, is stopping me from terminating my relationship with TCB. This review page says that 99% plus people are satisfied with Policy Expert, yet the vast majority of recent reviewers are telling the same story, all following the same pattern before their cashback is rejected. They can't all be wrong can they? I won't be renewing my policy with Policy Expert when it's time for renewal. How can anyone trust a company that makes so much effort to avoid paying cashback be trusted to pay out for a claim?
	\| 19 Nov 2014 Report Abuse
	tracked immediately. five months later declined. should have been £25 a lot to a pensioner. Very unhappy. Going with the other people I wont use again.
	Member516831575351 \| 17 Nov 2014 Report Abuse
	My purchase was December 2013 and tracked at £0. After submitted missing cashback and communicating with Topcashback giving order numbers, order date etc and them chasing it up, it has been declined because 'transaction cannot be traced'. I have been with Topcashback 5 year's or more and never had a declined transaction and my tracking is working correctly and I followed all the rules. They must have a record of it as it's my policy number so Topcashback suggested it is more likely that it has not tracked through Topcashback and there is no proof I went through them. What I don't understand is don't Topcashback send all my communication about this missing claim to Policy Expert. If they do, then surely I wouldn't go to all that trouble to say I went via Topcashback if I didn't. Also if Topcashback have a record of me purchasing it through them (as I selected it as a visited merchant when I put in my missing cashback claim in) then don't they have proof of this.
	julesls \| 11 Nov 2014 Report Abuse
	Hi there, do you have any alternative references that you can provide our Claims Team with at all? We can then look at getting this returned decision overturned for you and hopefully, the expected cashback received. Best wishes, TopCashback TopCashback
	Refused my cashback despite the fact I clickd through from topcashback.
	lju \| 10 Nov 2014 Report Abuse
	Cashback tracked in November 2013, then the cashback was sneakily declined by Policy Expert in around August 2014 - Top Cash Back will not investigate due to the length of time since the cashback tracked.
	JBuckland \| 22 Oct 2014 Report Abuse
	Shocking service. As a company and tracking cashback they are a nightmare. Despite me giving them every reference number and policy number they are 'unable' to find my transaction. TopCashback need to seriously consider removing them now given the bad rep they seem to get on these reviews. I know cashback is never a guarantee but this seems to be happening all too often where companies just refuse to pay up. I would advise anyone wanting to use Policy Expert to think twice, use a more reputable company from the topcashback compare section to avoid the hassle and pain of missing out. This company cant even handle you moving home mid policy....2 bit company with 2 bit customer service. GO ELSEWHERE!
	chrisrich85 \| 19 Sep 2014 Report Abuse
	Hi there, I am sorry that we were not able to get this decision overturned for you, I hope that any future transactions you make go on to be more successful for you. Best wishes, TopCashback TopCashback
	Still waiting for cashback a year after buying a policy. They will then hound you relentlessly to renew your policy despite being £50-£60 above what you can easily get by showing around. Only putting 1 stars 'cos it won't let me put zero.
	tbancroft \| 03 Sep 2014 Report Abuse
	Hi there, I do apologise that you have been waiting this length of time for this to be resolved, hopefully, we can get this updated for you soon. Thank you for your continued patience. Best wishes, TopCashback TopCashback
	after filling in details for home insurance i received zero quotes from all of TWO insurance companies i have never heard of. very poor effort!!
	jb4143lb \| 12 Aug 2014 Report Abuse
	Hi there, I am sorry to hear that you did no9t receive a variety of quotes, this is something that I would suggest speaking with the merchant regarding, they may be able to go through why this has been the case for you. Kind regards, TopCashback TopCashback
	Having taken up a policy with Policy Expert, I did so largely due to the quality of the sales staff from them. I was told that as I was referred to them by TCB that I would get the full £90.50 fee. This felt like money in the bank and despite being about £70 more expensive than my leading quote it seemed like value for money. 7 months later, 1 complaint to PolicyExpert, 1 currently open claim with TCB, and i'm still no further forward. I have received £70.50 which is wrong so all in all a terrible experience. I dont hold TCB entirely responsible however they could've and should move a lot faster given the circumstances. In terms of quality product, I can't comment as I've not (touch wood) had to contact them for anything so therefore full stars. I personally would avoid them, and they have no chance of repeat business from me.
	badbhoy4 \| 31 Jul 2014 Report Abuse
	Same as all other reviews, a valid claim has been refused by the company, this has taken 9 months to get to this position. Please don't deal with this business, they do not keep to their word. I'm just glad that I have not had to make a claim as I'm sure that they would try to get out of paying me. I will tell everyone I know to avoid them and I certainly will not be renewing with the. AVOID THIS BUSINESS - THEY DO NOT PAY CASHBACK.
	Millenniumsteve \| 20 Jul 2014 Report Abuse
	See my comment has been moved down, and for some reason showing 3 stars; I would give this lot no stars; no cash back to date, and I think that was their plan all along. My purchase was fully tracked, and the after about 5 weeks just totally disappeared and now the wont pay. Please don't use this company, you have been warned
	jrance1 \| 11 Jul 2014 Report Abuse
	Hi there, I am sorry to hear this, have you contacted our Customer Care team regarding your transaction? We would be happy to take a look into this and see if we can get this decision overturned for you. Kind regards, TopCashback TopCashback
	Total con. After 9 months a perfectly legitimate claim was refused. There are so many people with similar experiences that I have to agree with those who say the positive reviews are fake. I'm just relieved I haven't had to make a claim on the policy as I suspect it would have met with a similar response. My rating for TCB is based on the fact that they did seem to make an effort to chase up the claim but should not be allowing this company to use their site to con people.
	GTG5573 \| 11 Jul 2014 Report Abuse
	Hi there, I am sorry to hear that your claim was declined, unfortunately it is ultimately the retailers decision but we are always more than happy to do what we can to see if we can get this decision overturned for you. We are always on hand to answer any questions that you may have also. Kind regards, TopCashback TopCashback
	Using a comparison site (i.e. confused.com) showed policyexpert to be one of the cheapest, and with the added benefit of cashback via topcashback made it a no-brainer. However the quote on their website after clicking through TCB was DOUBLE my original comparison quote, totally wiping out the benefit of the cashback. Watch out for this, the cashback is not always going to save you money, always check other comparison sites, (e.g. comparethemarket, tesco compare, gocompare, ect.)
	bug_bloke \| 12 May 2014 Report Abuse
	Hi there, This should not be ocurring, did you alter any details when going direct to the merchant via TopCashback? If not, could you get in touch via a support ticket? We can then take a look into this for you. Kind regards, TopCashback TopCashback
	I took out the insurance in Sept 2013. Still waiting for any sign of cashback. Very disheartening...
	markruth1 \| 04 May 2014 Report Abuse
	Still waiting for cashback it is now a year since I took out home insurance thru topcashback
	Terriluis \| 06 Mar 2014 Report Abuse
	I had to open a support ticket and after months of waiting my cashback was declined!!!!!!!!!! I have a valid purchase and this retailer is a con-merchant. They also messed me around calling at times I said I was unavailable to check policy details. A complete waste of money - the policy was only competitive due to the cashback, which they have now conveniently declined. I would never recommend anyone to get tricked into purchasing from this merchant
	LoraineH \| 16 Feb 2014 Report Abuse
	NO CASHBACK RECEIVED STAY AWAY FROM THIS ONE - WHY CAN'T TCB PROVIDE GUARANTEED CASHBACK??
	BigBoy100 \| 08 Feb 2014 Report Abuse
	Cash back ! Ha what a joke. Bought home insurance feb 2013, waited 90 days, nudged at least once a month, finally got a reply from them saying declined "order cancelled/returned". I didn't cancel and have NOT had my money back! What a ripoff DONT use this merchant !
	Jennymac24 \| 12 Jan 2014 Report Abuse
	Didnt track at all.
	SilverSaloon \| 27 Nov 2013 Report Abuse

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