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Policy Expert Home Insurance Reviews

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Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

Review this merchant

Policy Expert Home Insurance Reviews
	We bought the Premium policy and unfortunately our household had an escape of water incident 8 months ago. Amazingly, the Insurers are still procrastinating on a settlement even though all documental evidence has been provided. An in-house surveyor was sent 2 months after the occurrence, an Independent Surveyor sent 7 months thereafter and now the Financial Ombudsman is involved with an Adjudicator. This was our first ever claim with any Insurer and the way our case is being treated is deplorable and scandalous. As long as 'Trinity Claims' remains the company that Policy Expert uses as Claims Handlers, we would definitely not recommend this retailer. They are the most obnoxious and unprofessional bunch of peeps we have ever come across. Saving a few pounds on this Insurance broker results in a false economy given the amount of distress, loss of earnings and energy we've dispensed since the start of our claim. You have been warned! Regarding cashback, this was untracked and subsequently denied....
	papillonb \| 13 Aug 2016 Report Abuse
	Didn't pay cashback, despite the visit date and time being on topcashback. Didn't use a code or anything like that, and cleared cookies before purchasing.
	bvmorris \| 06 Aug 2016 Report Abuse
	Caashback tracked immediately then 6 months later, after a declined claim, they turn round and say TCB wasn't the referring website so I won't get £80. So how come it tracked then if TCB didn't refer it??!! Don't expect any cashabck.
	BigNige \| 02 Aug 2016 Report Abuse
	yet another member whos' cashback is declined - will decide on a different company and policy next year
	olavs \| 02 Aug 2016 Report Abuse
	Absolute con - The 'quote' was about £45 more expensive when clicking through from TCB than it was doing it directly. Chose not to bother - don't like deceitful companys.
	dawnie123 \| 31 Jul 2016 Report Abuse
	Cashback denied. After 9 months they simply stated that it didn't meet their terms and conditions. No other explanation at all. I would be very cautious about expecting cashback from Policy Expert.
	Cozzard \| 20 Jul 2016 Report Abuse
	Why are all of the useful cashback offers moving to BACS-only???? Not impressed.
	apilervetro \| 18 Jul 2016 Report Abuse
	Avoid, after 1yr 2mths of chasing for a valid cashback claim for £70 back, it was declined. I gave them all the correct information and after load of messages through TCB nothing. DEFINATELY AVOID.
	andrewrhian214 \| 06 Jul 2016 Report Abuse
	No proper cashback available, so people who ever expecting these guys to provide any cashback DO NOT consider that,because they do not get paid.
	navos21 \| 27 Jun 2016 Report Abuse
	Very dissapointed with Policy Expert, claim has been declined after a very long wait as the network has not identified ourselves as the last referral to the merchant’s site and this transaction. Email from tcb "if we have not been identified as the last referral, the merchant does not pay the cashback to ourselves so we are unable to pass this back onto you. Unfortunately, as this is the nature of cashback, we cannot guarantee that you will always be successful in retrieving your cashback, although we do strive to recover as many as the missing claims as we can." BEWARE...You have been warned!
	stewartn \| 27 Jun 2016 Report Abuse
	Cash back declined
	craighills11 \| 15 Jun 2016 Report Abuse
	Cashback declined for no reason despite taking out a policy. will never use these again.
	nevkimbers \| 04 Jun 2016 Report Abuse
	still waiting for cashback.
	nt1984 \| 04 Jun 2016 Report Abuse
	Just got message saying Cashback declined due to me visiting comparison site, Show me the proof of this statement or pay up the £80 owing. Terrible company, stay well clear. They dangle a "carrot" and then take it away once you are a customer.
	skylinedude \| 19 May 2016 Report Abuse
	Been a customer since November 2015 and still have not received my cashback. Shall not be using this company again.
	skylinedude \| 11 May 2016 Report Abuse
	After 7 months, Was declined £70 cashback, with the one line "Did not meet Terms and Conditions". I have re-read the T&C's I supposedly did not meet, and I did meet them 100%. Policy Home Expert are using high cashback offers as an enticement for you to take out a policy and will not honour the offer after you have. I will be taking this further. In the meantime, avoid. I will certainly not be renewing, or taking out another policy with them, and will be urging others to do likewise.
	vikjm1975 \| 28 Apr 2016 Report Abuse
	They couldn't even give an online quote; no reason given ! (after spending ages finding out all the data that asked for)
	1871hoops \| 02 Apr 2016 Report Abuse
	Cashback sounds fantastic but be very wary before you buy. Bought this insurance last January, it took a year before I received the cashback - and this after many Topcashback interventions, my letters to company, my many phonecalls to their customer service who made so many excuses - they even said they'd authorised Topcashback to pay when they hadn't. If you want stress then buy.
	linuss43 \| 04 Mar 2016 Report Abuse
	Hey, I am sorry to hear you had issues with this cashback but I can see this has now progressed in your account. Best wishes, TopCashback Support TopCashback
	I would have given them NO STARS, if it had been an option as this 'lot' to be avoided at all costs and it will cost you! As many others have reported, waited 3 months and still no cashback! Submitted a claim and they can't trace transaction even though I rang their 'special' TopCashBack tel. no. and followed their instructions to the letter. In my view, this is tantamount to a confidence trick as I wouldn't have selected their insurance policy in the first place without the associated cashback! As normal TopCashBack customer support were great in chasing my claim but I'll repeat avoid this so called 'deal'!
	Neil_Robbo \| 02 Mar 2016 Report Abuse
	Hey, I am sorry to hear that. Normally a merchant and their network will only check through transactions that have been recorded as coming through a referrer and if this is not the case the transaction won’t be found I am afraid. There can be many reasons for this and we do urge members to keep an eye on the merchant notes and terms and conditions as this should help in reducing the chance of this happening. Best wishes, TopCashback Support TopCashback
	Cash back decliened after months of waiting and tracked from the outset with no explanation...absolute joke....avoid at all costs
	sdl811 \| 21 Feb 2016 Report Abuse
	Taken out two policies with Policy Expert and not been paid cashback for either. TCB have not been helpful in dealing with this over the last TWO years. Very disappointed:(
	martydud74 \| 15 Feb 2016 Report Abuse
	Hey, I can see we are waiting for the cashback network and the merchant to get back to us with information about whether or not we are eligible for this cashback. Sometimes more investigations are needed than normal which can affect the resolution time frame but our team will help as much as they can in getting a resolution as soon as possible. Best wishes, TopCashback Support TopCashback
	complete waste of time! filled in all my details and got a message stating they have declined to give me a quote
	bazh \| 11 Feb 2016 Report Abuse
	Avoid at all cost! I got my money eventually but it took over a year of non stop chasing to get it! A YEAR!!!!
	10213760512 \| 07 Feb 2016 Report Abuse
	BAD _ VERY BAD - DEF NOT RECOMMEND - WORST I HAVE EVER USED! I HAVE BEEN WAITING ALMOST SIX MONTHS FOR THIS COMPANY TO PAY OUT - £70 - expected - on a £127.00 combined home/buildings insurance policy.
	sand123 \| 31 Jan 2016 Report Abuse
	Hey, I can see you have lodged a claim for this declined transaction which is why you haven’t been paid yet. We will query this but due to the complex investigations required it can take a few weeks to hear back with an outcome. Our Claims Team will update you as soon as a resolution is found. Best wishes, TopCashback Support TopCashback
	Don't trust this merchant as, once you've purchased your Buildings & Contents insurance policy from them, they will decline your cashback for no valid reason at all!!
	Lippocikarang \| 30 Jan 2016 Report Abuse
	Hey, I can see your transaction was declined but you didn’t lodge a claim for this. Without lodging a claim we are unable to query this further and get to the bottom of the declined transaction. I am very sorry for any disappointment caused and would like to mention that the cashback network will only decline cashback for a valid reason, whether this is that no eligible transaction took place or that we were not recognised as the last referrer of the purchase. Best wishes, TopCashback Support TopCashback

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