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Policy Expert Home Insurance Reviews

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Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

Review this merchant

Policy Expert Home Insurance Reviews
	Used this Merchant twice and on both occasions have received NO cashback. Very poor! I will avoid in the future.
	nat_giraffe \| 25 Jan 2016 Report Abuse
	Hey, I am sorry to hear your cashback was declined. We would advise members to check over the terms and conditions of the cashback for each merchant as there can be important information there about cashback eligibility. Not abiding by these terms can lead in cashback being declined, such as if the policy was a renewal. Best wishes, TopCashback Support TopCashback
	Have Not received cashback. Months after purchasing
	Vicki_blanchard \| 21 Jan 2016 Report Abuse
	declined cashback.. won't use again
	bench635 \| 01 Jan 2016 Report Abuse
	Hey, I am sorry to hear your transaction has been declined. A transaction will only be declined if either the transaction wasn’t eligible for cashback for example if it was a renewal or if we were not related back as the last referrer of the transaction. Normally you can query these decisions via a Missing Cashback Claim and so this may be an option you consider if you believe this has been done incorrectly. Best wishes, TopCashback Support TopCashback
	Do not use. If you have every been a customer for any business they will use that as an excuse not to pay. I took out a new policy which should have paid, but because I had another policy three years earlier they said I was not a new customer, so declined. Rip off merchants regarding cashback
	Greenvale_Power \| 15 Dec 2015 Report Abuse
	Hey, I am sorry to hear your cashback was declined. The merchant is the company who decides cashback eligibility and sometimes the definition of a new customer does vary. If you ever would like to check this please send in a Support Ticket as our team would be more than happy to help. Best wishes, TopCashback Support TopCashback
	5 months since I took policy out & still no cash back, won't go with them next time!!!!
	sandra0105 \| 14 Dec 2015 Report Abuse
	Hey, I can see your transaction has been declined and this would only have been done if either we could not be related back as the referrer of the transaction or if an eligible transaction didn’t take place (i.e a renewal took place). You can normally query declined transactions via the Missing Cashback Claims process and so this may be something you consider. Best wishes, TopCashback Support TopCashback
	AVOID. Total blaggers not accepting the referral was via topcashback when it was. AVOID
	uk_mr_brownstone \| 09 Dec 2015 Report Abuse
	Hey, The referrer is decided on by the cookies on your device. If these show another website or referrer referred you to make the purchase they will be paid rather than us I am afraid. Clearing your cookies and cache could us be recognised as the last referrer of the purchase. Best wishes, TopCashback Support TopCashback
	Policy Expert do not fulfill and HONOUR their Cashback COMMITMENT.Waited @ 6MONTHS after actioning Claim via Topcashback with no Cashback.DO NOT bank on CASHBACK after purchasing a policy .
	kaffi \| 09 Dec 2015 Report Abuse
	Hey, I am sorry to say if either the merchant or their network does not believe either that the transaction that took place wasn’t eligible or that we were not the last referrer we won’t be paid the cashback. We will always query this as much as we can via the claims but there some decisions that can’t be changed I am afraid. Clearing your cookies and cache can help reduce the chance of this happening in the future. Best wishes, TopCashback Support TopCashback
	I have an insurance policy here and yet they won't pay out. Think twice.
	Jfelton \| 08 Dec 2015 Report Abuse
	Hey, I can see your claim was declined. When lodging a claim it is important that you can provide as much information as possible and also the correct details as this will give the merchant the best chance of locating the transaction and seeing whether or not we should receive the cashback. Cashback is only declined by this merchant for a real reason such as it being a renewal purchase of if we could not be recognised as the last referrer of the transaction. Best wishes, TopCashback Support TopCashback
	Purchased house insurance with Policy Expert but cash back has been declined without any reason, not happy.
	denmayday \| 22 Oct 2015 Report Abuse
	Hey, I am sorry your transaction was declined. We can normally find a reason out if a member lodges a claim. This also gives us the chance to overturn the decision. I can assure you this merchant does pay cashback and will only decline cashback if either we can’t be related back to the transaction of if the transaction didn’t meet the cashback terms and conditions. Best wishes, TopCashback Support TopCashback
	Bought Insurance in March 2015 and still waiting for Cashback!! Have chased this on numerous occasions. Not acceptable
	\| 07 Oct 2015 Report Abuse
	jokers...............failed to confirm it so had to chase this up. Was asked for further details which were provided to TCB, then Policy Expert still declined this. 7 months on and looks like they are going to walk away from their commitment yet TCB still allow them to advertise big money cashback all over their site. Very disappointed.
	theriverside \| 23 Sep 2015 Report Abuse
	Hey, I can see you have lodged a claim for this cashback. Please can you kindly allow for our Team to query the merchant about this and try and get you the expected amount of cashback? Many thanks, TopCashback Support TopCashback
	Stay away from Policy Expert, they are fast to take you're money but slow to pay cash back. Took me 5 months to get it. The process through TCB and Policy Expert is very slow and both companies hold the money as long as they can before paying out. Not a good service will not use again.
	\| 12 Aug 2015 Report Abuse
	Bought combined buildings and contents insurance via TCB only picked Policy Expert as they were offering £70 cashback after waiting for 12 weeks they declined it! Despite being a genuine policy bought via TCB - stay away from this company only offering cashback to get custom and then declining it!
	dalenicole \| 13 Jul 2015 Report Abuse
	Hi there, I am sorry to hear your transaction was initially declined. I can see we are querying this transaction through our claims process. I really do hope we manage to overturn this decision for you. Best wishes, TopCashback Support TopCashback
	Really unhappy with this company. Purchased insurance back in November. The transaction didn't track, so after a week I called them to make sure it's accredited to Topcashback, otherwise I would have cancelled within the cooling-off period. They assured me that it went through tcb and sometimes it takes a few weeks to track, but I will get my money. After 2 months I raised a claim and now it's been 7 months and it still hasn't tracked. It's a scam, I'm surprised tcb still have them on their site after all these negative reviews. Avoid at all cost!
	Taniatic \| 29 Jun 2015 Report Abuse
	Hi there, I do understand reading a lot of negative reviews can be a bit worrying. The issue with this is that people are more likely to write negative reviews than positive ones and so the reviews on this page won’t always give a balanced picture. I can assure you we will continue to query this claim for you and as soon as we have heard a response our Claims Team will update you on your claims thread. Best wishes, TopCashback Support TopCashback
	This company should not be trusted - despite adhering to all the conditions and since taking out my policy I have proven to Topcashback and Policy Expert my policy details, the cashback has not been paid and has since been classified as declined. Topcashback should remove this company from their portfolio.
	LionelBunting \| 03 Jun 2015 Report Abuse
	Did not track or pay out and it's been a year. They have just called asking me to renew my policy, told them I will never use them again as they cannot be trusted. AVOID.
	GaryBa \| 02 Jun 2015 Report Abuse
	Hi There, I am sorry your transaction didn’t track. You can normally lodge a claim for untracked transactions with this merchant. Going by the information you have provided however, it would suggest it has been too long since your transaction has taken place for us to be able to query this, but it is always worth remembering this in the future. Best wishes, TopCashBack Support TopCashback

	\| 13 May 2015 Report Abuse
	Had two cashbacks declined over the last year for NO reason!!!! Very disappointed:(((( TopCashback
	BOUGHT POLICY OVER PHONE, ADVERTISED AT TIME AS £75 CASH BACK ON THEIR WEB SITE- CONFIRMED THIS DEAL WITH THEM- NO REFUND RECEIVED-NOW TOLD BY THEM IT GOES THRU TOP CASH BACK AND TO RAISE MISSING CLAIM FORM-TOLD BY TC PAST 100 DAYS SO CANNOT DO THIS-INFORMED POLICY EXPERT WILL NOT BE RENEWING WITH THEM- WHY ARE U NOT HAPPY THEY ASK-IF THEY KNOCK THIS WHAT CHANCE HAVE YOU GOT WITH A REAL CLAIM?
	TIGHTFIST \| 11 May 2015 Report Abuse
	Very poor. Purchased in December and still tracking at £0.00. Stay clear or don't count on getting paid
	euan257 \| 02 May 2015 Report Abuse
	they did not honour my cash back claim and offered no explanation
	jonny5yk \| 12 Apr 2015 Report Abuse
	Useless website - went through a the whole process and then get told that they cannot quote, even though there is nothing out of the ordinary in my details
	justy79 \| 02 Apr 2015 Report Abuse
	I was told at the beginning of november2014 that I would receive ££50 in M&S vouchers for taking out the policy with them now in April I am still waiting! all I get is inept replies from them!
	\| 31 Mar 2015 Report Abuse
	Complete con. Had to wait 11 months to get this resolved only to be told that it had been rejected as not tracked. Made all the more galling as for the weeks leading up to this finally being rejected I had the company constantly phoning and emailing me to stay with them for another 12 months!
	bagley12 \| 23 Mar 2015 Report Abuse
	Despite going through the claims process my cashback has finally been declined after nearly a year of chasing. This company OFFER to give you cashback if you take out a policy with them through topcashback. I did not ask or negotiate for it.... they simply offered it. So why on earth would I trust them again with my home insurance when they won't even honour a "claim" as straightforward as this? I will never buy from them again and will warn everyone I know to be very wary. They are abusing the whole concept of cashback.
	LPM \| 23 Mar 2015 Report Abuse
	Offered good cashback yet failed to pay out declining payment yet i had signed up for a policy and provided all details required.. never will deal with again !
	Throttle \| 23 Mar 2015 Report Abuse

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