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Policy Expert Home Insurance Reviews

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Policy Expert’s customer service comes in for high praise from TopCashback members who have purchased insurance from them through us, with some saying it is amongst the best they have encountered.

Others to leave Policy Expert Home Insurance reviews describe them as providing excellent communication and being friendly and helpful, whilst at the same time offering value for money insurance policies and fast cashback payout. Also mentioned are Policy Expert’s simple online form, which they say makes it easy to purchase good value, comprehensive insurance. Members are also impressed with their back-up legal team.

They have a four-star rating on Trustpilot, with two-thirds of people who have written a Policy Expert Home Insurance review giving them a five-star rating. They receive positive feedback for the fact you can renew your insurance in less than 10 minutes and they offer a smooth process thanks to easy to understand instructions. Customers were also impressed by the fact their price was held for two years and they had the choice of a great range of optional extras at a reasonable price.

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Policy Expert Home Insurance Reviews
	i need money
	\| 14 Jan 2015 Report Abuse
	I am responding to Topcashback comment on my previous review where Ed asked:
	julesls \| 29 Nov 2014 Report Abuse
	hi there, do you have any alternative references that you can provide our claims team with at all? we can then look at getting this returned decision overturned for you and hopefully, the expected cashback received. Best wishes, topcashback] My reply: Hi Ed - thank you for your comment. When I purchased my policy via Policy Expert, it was an Aviva one that was sent to me and I have been an Aviva customer in the past (3-4 year's ago maybe) so was suspecting that it could be a reason for it being declined but their reason for declining doesn't state this and if it was the case it should be in their terms and conditions. Another reason could be (as stated by Topcashback) that cookies should be cleared if visiting a comparison site. I occasionally check comparison sites but never buy through them & have kept no record of whether I visited one before I purchased this & even if Policy Expert was included in the results from the comparison, I wouldn't have opened those results up and gone directly to their site. Surely visiting one should not affect the tracking if it was definitely purchased through Topcashback. I don't understand how this can happen - sounds to me like it would be too much effort for Policy Expert to solve a query like this & they simply reject. I emailed Policy Expert 2-3 week's ago and received no response TopCashback
	To add to my latest review, I notice that since Sept 13 there has only been a few transactions not declined. That's a long time. With all the money they have saved paying people they can now offer £100 to new customers.
	julesls \| 11 Nov 2014 Report Abuse
	Seems like im the only person not to receive my cashback from these!!!
	8100671655 \| 25 Oct 2014 Report Abuse
	no cashback paid....as per usual
	Sexycinderella \| 23 Oct 2014 Report Abuse
	Cash back initially tracked at full amount, than went to £0.00 and had now moved yo declined process has taken 5 months disappointing as at the time website said payment was through TCB!
	grumpyoldwomen \| 22 Oct 2014 Report Abuse
	Can't comment on the merchant as I haven't had to make a claim, but it's seven months now since I took out the policy through topcashback and although it tracked almost immediately at zero points as was expected that's as far as it got. I just keep being asked to wait a bit longer. A very dissatisfied customer.
	flora1 \| 30 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that this has not further progressed for you, this is something that is receiving the attention of the network and we hope to see these start to progress for our members soon. Your patience in the meantime though is greatly appreciated. Kind regards, TopCashback TopCashback
	Update on my situation: The day after I told them I wouldn't be renewing (and told them to stop contacting me after 4 days of solid hounding) my claim was rejected - DO NOT USE THIS SERVICE - is=t's expensive and you'll be lucky to see your cashback.
	tbancroft \| 20 Sep 2014 Report Abuse
	Hi there, I am sorry to hear that your claim has gone on to be declined, whilst we will always endeavour to get any declined decision overturned, it is ultimately the decision of the retailer and I do apologise that we have not been able to assist in this instance. I hope that any future transactions go on to be more successful for you. Best wishes, TopCashback TopCashback
	Policy Expert declined my cashback after 100 days had elapsed so I could no longer make a claim for it. I can see no reason for this, as I am still using the product I purchased. Will not be renewing with them.
	JBuckland \| 11 Sep 2014 Report Abuse
	I took out home insurance with this company exactly a year ago and I am still no further forward to receiving my cash back from them. Would never use them in future!!
	Gateside1 \| 27 May 2014 Report Abuse
	Hi there, I am sorry that after this length of time, you have still not seen your cashback become payable for you. Please let me assure you that we will do all we can to assist with getting this progressing on your account for you. You can always get in touch with our Customer Care Team if you would like us to take a further look into your transaction for you. Kind regards, TopCashback TopCashback
	Did not pay out any cash back. Total con. Positive reviews are obviously company employees writing fake reviews - all so similar and on the same day! AVOID!
	euan2711 \| 14 Apr 2014 Report Abuse
	Thats now 2 Claims declined with this Company, total con stay well clear and nothing to do with cookies etc as all other purchases have gone through no problem. Dont know how Topcashback let them away with this false advertising. Disgrace
	JAZZYBAZZY \| 25 Mar 2014 Report Abuse
	Have noticed you can still lodge a claim if over a 100 days if tracked and disappeared after 100 days. You need to send a support ticket asking them to override the system. I am going to try this.
	Ridgehead \| 24 Jan 2014 Report Abuse
	Cashback tracked at zero, TCB said to wait 12 weeks and would convert to £60. Suddenly disappeared off my account and went to paid at 0.01. FURIOUS
	Sexycinderella \| 23 Jan 2014 Report Abuse
	would never use policy expert again took out a policy in April 2013 still waiting for cashback very poor would not recommend
	debsj \| 05 Dec 2013 Report Abuse
	won't be using POLICY EXPERTS AGAIN BEEN WAITING SINCE APRIL 2013 STILL WAITING FOR CASHBACK, THEY HAVEN'T EVEN CONFIRMED MY CASHBACK YET VERY DISAPPOINTING
	debsj \| 17 Nov 2013 Report Abuse
	No cashback received after 8 months. I have been fobbed off after several phone calls chasing it. I feel totally misled by this company.
	CherryLP \| 11 Nov 2013 Report Abuse
	been waiting 7 months for cashback and still waiting won't use policy Expert again very poor
	debsj \| 05 Nov 2013 Report Abuse
	Policy expert rang me before I had time to purchase policy online. I purchased buildings only insurance for a rental property and was assured cashback would still be £90. Also assured me cashback would be paid even though purchase was not completed online as they rang me before I had time to complete online purchase so completed by phone - I will report back later if cashback received
	janzbro \| 10 Oct 2013 Report Abuse
	Very happy with the service will use again.
	annlawrence \| 25 Aug 2013 Report Abuse
	Really impressed, managed to save money on quote. The cash back was dealt with really quickly and had no issues at all. Would definitely recommend and use this retailer again.
	stooge \| 24 Aug 2013 Report Abuse
	Correction! My comment re non upgrade was in error. The cashback for this transaction was completed some time ago.
	Jackowen37 \| 22 Aug 2013 Report Abuse
	Cashback experience...A+++
	boygammon \| 28 Jun 2013 Report Abuse
	Did everything by the book. Tracked then went to zero and stayed there permanently. Eventually declined cashback for no reason. Appalling company. Will never use them again. Without the cashback offer they are more expensive. Feel conned.
	Sharkeyed \| 20 Jun 2013 Report Abuse
	Ignore my other review,this company is amazing,very reputable company,honest company,cashback of 91 pound,and its now confirmed,well done!! x
	ape \| 19 Jun 2013 Report Abuse

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