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Get up to 6% of your purchase back when you shop with Pets At Home Join TopCashback Free
Get up to 6% of your purchase back
when you shop with Pets At Home

Pets At Home Reviews

Many Pets At Home customers who have shopped with them through TopCashback have provided positive reviews which mention everything from the great products offered to their quick home delivery and Click & Collect option, with feedback highlighting the fast and free delivery and instances where items have been delivered sooner than the estimated date.

Other members say they would recommend Pets At Home for the brilliant service they received or the fact they benefited from great offers, while one customer describes them as a “great merchant to deal with - my one stop shop for all my dog’s needs”. People are also happy about the great cashback rates offered and the fact they did not have to wait long for their money.

While Pets At Home only have a two-star rating on Trustpilot, they are praised in reviews by customers who say they went above and beyond to provide as much information and tips as possible or who have been impressed with the friendly and helpful staff that were happy to answers questions about people’s pets. Other reasons why people have left positive feedback are the free and impartial advice offered, a “faultless” online shopping process and the fact one customer ordered a large amount of dog food at 10am and received it the next day.

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Pets At Home Reviews
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Does not acknowledge the purchase
Does not acknowledge the purchase even though it initially said “your visit has been recorded.” It’s now been a few months and the purchase still hasn’t tracked properly. I made sure to click through TopCashback and completed the order in the same session, so it’s disappointing that it never showed up as a confirmed purchase. Because of this experience, my last order with Pets at Home was through TopCashback. Next time I’ll probably try a different shop to buy dog food, or I might just buy directly from the retailer instead of going through TopCashback at all.
  sebastianpazik | 08 Mar 2026 Report Abuse
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You'll have to wait a while but it will pay out eventually
I regularly use TCB for pets at home, and it amazes me that I make the payment immediately yet it takes about 15 weeks apparently for it to show up on my account. I think this is the only place where I regularly buy something that doesn't pay out immediately. I have no idea why they need to take so long to think about it.
  glynowen | 07 Mar 2026 Report Abuse
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Impossible to buy a subscription
I have tried multiple times to buy dog food on a 12 week subscription through TopCashback but the payment fails each time. I have no clue why, it used to work but no more.
  Tightarse | 03 Mar 2026 Report Abuse
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Doesn't track anymore
Used to track and payout perfectly, but last 6 months or so it just doesnt track. Have got several tickets open, awaiting resolution
  Psolanki | 08 Feb 2026 Report Abuse
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Never tracks
Shop and products are fine but I shop here every month or so have have to raise a ticket with TCB every time due to purchases not tracking. Currently have 3 outstanding tickets for Pets at Home.
  Joanne121070 | 21 Jan 2026 Report Abuse
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Very slow to pay
I frequently buy pet food from Pet at Home, and nearly every time I submit a 'cashback not tracked claim. They do eventually pay up, but the last time, Top Cashback themselves paid up as progress was soooo slow
  judyeb | 09 Jan 2026 Report Abuse
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Untracked
Used to track every single time but last 3 orders have not tracked. Claims are still not resolved either.
  Psolanki | 05 Jan 2026 Report Abuse
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No problems
Tracked with no problems and paid at around 12 weeks (quicker than the estimated 15 weeks).
  GR2024 | 04 Jan 2026 Report Abuse
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good shop, very poor cashback
I have not received a single cashback since 2024 although all my purchases stated tracked when completed. waste of time to go through this service
  thegordie | 24 Nov 2025 Report Abuse
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Cashback
It took a long time to get the cashback and I have done another order with Pets at Home and no cashback received for that order either. Why do Pets at Home made you wait so long for the cashback and have to generate another case to get it
  Simba2022 | 06 Oct 2025 Report Abuse
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No problems
Always good to get a bit back
  Benghazic | 25 Jun 2025 Report Abuse
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Cashback not tracking
From the cashback perspective: all my purchases thus far have gone untracked. I've opened cases with TCB and am waiting to see if the cashback will appear. Thus far, not a good experience. As a retailer: the store I visit is large, well-stocked and has friendly staff. Click and collect works well. My experience with deliveries has not been so great, my recent orders have been delayed and there is no phone number to call, though live chat is available.
  super_duper | 18 Jun 2025 Report Abuse
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Really good
Always payout and have better offers online than in store
  HW2206 | 05 Apr 2025 Report Abuse
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Delayed cashback payout
I like this company however, they are very slow to pay the cashback. If they were quicker at paying up, I'd give them 5 Stars.
  thriftyg | 05 Apr 2025 Report Abuse
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very good.very nice items
very good.very nice items
  EDZIA239 | 28 Mar 2025 Report Abuse
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Inconsistent
I regularly use Top Cash Back for this merchant but probably half the time I have to chase the cash. Why?
  CHCodling | 24 Feb 2025 Report Abuse
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Never tracks
Pets at Home cashback never seems to track.
  AlC3075 | 21 Jan 2025 Report Abuse
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Cashback now never tracks
I have made mutiple orders with pets at home and they do not track and you do not get your cashback. waste of time
  Jessybella | 14 Jan 2025 Report Abuse
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not good
The cashback never seems to track always raising a claim for them.
  Weezie7 | 02 Jan 2025 Report Abuse
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Failed to track
Order failed to track seems like Asda shows as track but never pays out
  IanPettican | 02 Jan 2025 Report Abuse
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Not tracking
My last 7 or 8 purchases haven't tracked. Had to raise claims. Very inconvenient and annoying.
  Starbitcrazy | 12 Dec 2024 Report Abuse
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Gone downhill
This retailer used to be very reliable, however, I now have 4 payments untracked which is ridiculous.
  rozzerstig | 12 Nov 2024 Report Abuse
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Purchases don't track
I've made two purchases in the last week and neither has tracked.
  jch1984 | 11 Nov 2024 Report Abuse
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Great place to get all your pet needs, amazing selection, good value.
I am very happy with Pets at Home, they pay quickly.
  Hides8 | 04 Oct 2024 Report Abuse
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My purchases aren't tracking
My last 3 or so purchases with Pets At Home haven't tracked and they were for quite large amounts as I tend to buy in bulk for my 3 cats. I don't want to have to use another merchant, but getting sick of not getting the cashback.
  rozzerstig | 12 Sep 2024 Report Abuse
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