Get up to 4.2% of your purchase back when you shop with Pets At Home Join TopCashback Free
Get up to 4.2% of your purchase back
when you shop with Pets At Home

Pets At Home Reviews

Many Pets At Home customers who have shopped with them through TopCashback have provided positive reviews which mention everything from the great products offered to their quick home delivery and Click & Collect option, with feedback highlighting the fast and free delivery and instances where items have been delivered sooner than the estimated date.

Other members say they would recommend Pets At Home for the brilliant service they received or the fact they benefited from great offers, while one customer describes them as a “great merchant to deal with - my one stop shop for all my dog’s needs”. People are also happy about the great cashback rates offered and the fact they did not have to wait long for their money.

While Pets At Home only have a two-star rating on Trustpilot, they are praised in reviews by customers who say they went above and beyond to provide as much information and tips as possible or who have been impressed with the friendly and helpful staff that were happy to answers questions about people’s pets. Other reasons why people have left positive feedback are the free and impartial advice offered, a “faultless” online shopping process and the fact one customer ordered a large amount of dog food at 10am and received it the next day.

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Pets At Home Reviews
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Not tracking
My last 7 or 8 purchases haven't tracked. Had to raise claims. Very inconvenient and annoying.
  Starbitcrazy | 12 Dec 2024 Report Abuse
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Gone downhill
This retailer used to be very reliable, however, I now have 4 payments untracked which is ridiculous.
  rozzerstig | 12 Nov 2024 Report Abuse
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Purchases don't track
I've made two purchases in the last week and neither has tracked.
  jch1984 | 11 Nov 2024 Report Abuse
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Great place to get all your pet needs, amazing selection, good value.
I am very happy with Pets at Home, they pay quickly.
  Hides8 | 04 Oct 2024 Report Abuse
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My purchases aren't tracking
My last 3 or so purchases with Pets At Home haven't tracked and they were for quite large amounts as I tend to buy in bulk for my 3 cats. I don't want to have to use another merchant, but getting sick of not getting the cashback.
  rozzerstig | 12 Sep 2024 Report Abuse
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Good cashback deals but issue with tracking
Used to track no problem within a day but now each time I make a purchase, I need to log it as missing cashback. Some very good cashback deals though and the issues are always resolved.
  simk2008 | 05 Sep 2024 Report Abuse
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Cashback not tracking
Last two transactions did not track at all - happened in July and again today (8th August). No problems up to then so not sure if a system change has been made. Here's hoping I eventually get the cashback due.
  Member1154845504146 | 09 Aug 2024 Report Abuse
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Long time to payout
Transactions have always tracked, but it takes a very long time to be payable.
  TATidy | 01 Jul 2024 Report Abuse
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excellent service
excellent service
  Madsavo | 30 Jun 2024 Report Abuse
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Excellent
Small amounts add up. Paid out quickly
  Marlog58 | 20 Jun 2024 Report Abuse
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Always payout, can't ask for more than that
They don't give very high amounts, but every little helps I guess and they always pay out. Topcashback is generally pretty easy to do, its silly not to, its money for nothing. People think it sounds too good to be true, but it really works!
  harasnamerof | 04 Jun 2024 Report Abuse
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Did not wait long for my cashback
I will always use TopCashback there is usually a small wait for your cash back but I have always received mine
  Cheekyhall12 | 29 May 2024 Report Abuse
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disappointed
Very disappointed to find that you no longer are part of TopCashback!
  KarenIrving | 13 May 2024 Report Abuse
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Cashback given much lower than expected
This retailer does not pay the correct cashback. I signed up for repeat deliveries and collection as a new customer, but cashback was paid as for existing customer's delivery. After querying was paid another 20p only ! Eventually topcashback offered to pay the difference to settle. Thank you Topcashback! I
  Ramina | 15 Apr 2024 Report Abuse
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Pets at home cashback never works
I use pets at home all the time but my purchases track when you look where you’ve been and the price but NEVER shows as cashback, filed this problem with topcashback, never heard back from them
  Daisydm | 15 Mar 2024 Report Abuse
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Pets at home
Pets at home is great for all pet supplies are competitive price and topcashback too
  Gloria finch | 12 Feb 2024 Report Abuse
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Not too good. Cashback didn't show on my account. Got it eventually.
Had to submit a 'missing claim' through my Topcashback Account as I made 2 purchases and my cashback did not show on either transaction.
  JakkiM | 03 Feb 2024 Report Abuse
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Good cash back
No problem quick payment
  Benghazic | 02 Feb 2024 Report Abuse
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excellent service
excellent service
  Madsavo | 29 Jan 2024 Report Abuse
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Very poor. .They have NEVER credited a transaction.
I have had to lodge a claim with every transaction I have ever made, at least once a month. They have always paid eventually so keep a note to chase up. All details are recorded under your orders on the Pets at Home website.
  rolo21rolo | 24 Jan 2024 Report Abuse
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Cashback refused
Cashback refused claiming Topcashback wasn't the last referrer.
  siz_123 | 16 Jan 2024 Report Abuse
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Good service
Good service and good prices
  Benghazic | 31 Oct 2023 Report Abuse
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Excellent. Cash back received very quickly
I order all our pet food on click and collect.
  Logan569 | 20 Oct 2023 Report Abuse
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Youre the best..!!
Many thanks for the cashback, Very Happy with your excellent service..!!!
  Stephen_131 | 08 Sep 2023 Report Abuse
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Pets at home
Pets at home has a huge variety of pet food and supplies and give top cashback too
  Gloria finch | 07 Sep 2023 Report Abuse
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